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Digital Transformation for Service Providers

Frank Miller, CTO EMEA, Ciena

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What is Digital Transformation?

Definition: The use of technology to radically improve an enterprise’s performance or customer experience

Pervasive Across all Industries:– Improve engagement with customers

– Efficiency to fund unknown future

– Robotic process automation for help and self services

– IT process automation

• Operational speed increase (higher revenues)

• OPEX reduction (lower costs)

– Development process

• Modernize toolchain

• Devops/Agile

• Cloud type development

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Two Focuses for Service Providers with Digital Transformation

AUTOMATION is a Key Initial Goal in Both Approaches

Focused on extreme efficiency and lower OPEX

Communication SP Focus on Connectivity

Leverages automation for:

• Cost reduction and lowering OPEX, as a way to compete

• Ease of doing business to reduce the customer/service order “friction”

• In the NOC to drive operational efficiency and maintain SLA/QoE

• Workflow Focused

Focus on Revenue Generation and Innovation

Digital SP Focus on Experience

• Focused on move to mix

• Mobile, IP-centric, cloud-based first product strategy

• Customer Intimacy

• Cloud Focused (API Centric)

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Evolution Timeline and Status

ETSI NFV White Paper

PoCs and field trials

Early deployments

2012 2014 2016

Operational complexity slowing broad adoption

2018

Meanwhile, multiple cloud centric success for opensource approaches (AWS to Openstack)

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Different World Views

Cloudy (Software and API Centric) Stacky (OSS/BSS, Top-Down)

Network View (SDN)

Network View (NFV)

IT/OSS View

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Building a Bridge Between Both Worlds

Hybrid networks and operationsare the normal state for the foreseeable future

New Intelligent Automation solutions are required

• Addressing both Network & IT challenges

• Bridging world views and accelerating digital transformation

• Gaining cloud value now

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A Pragmatic View to Success

Orchestration EnginePolicy Management,

Assurance & Analytics

Carrier-Grade – Open – Programmable

Federated Inventory, Topology & Visualization

Key components to execute on the vision of Intelligent Automation

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Integrate Past, Present and Future – By Domain

API Marketplace of Services

SDNControl

Packet NFV Cloud

Open APIs Telemetry & Control

NMS

Optical

Data Lake

Assurance System

NetworkDomains

Multi Domain Control/Orchestration

Policy Subsystem

BusinessProcess Engine

TopologyMgmt.System

Federated InventoryMgmt.

Analytics Engine

…AI-Powered Apps

Closed-Loop

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IP/MPLS

Customer Business Challenge:

Over-allocation of capacity at L3 and L0 to ensure service delivery

Redundancy also duplicated at each layer for high availability

Cost inefficient and resource intensive

The Network Environment:

Multi-vendor Layer 3 network

Multi-vendor Layer 0 network

Transport

BP ROA Use Case: Multi-Layer Optimization

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BP ROA discovers multi-vendor IP topology including nodes and ports

BP MDSO discovers multi-vendor optical topology including IP port adjacency

ROA triggers LAG congestion KPI threshold notification from the network

ROA notifies MDSO of capacity exhaustion, which then checks port capacity upgrade eligibility

MDSO checks unused transponders availability for port capacity upgrade

MDSO provisions new optical path between transponders. If transponders are not available, MDSO notifies with “failed capacity upgrade” message

OSS / BSS

Open REST APIs

Web UI

Multi-Domain Service Orchestration (MDSO)

Domain

Controll

er

Route Optimization& Assurance (ROA)

Resource Adapters

(Multi-layer Topology/PCE, Modeling, Provisioning, and Optimization)

Vendor ALayer 3 Network

Vendor BLayer 3 Network

Vendor COptical Network

Vendor DOptical Network

Domain

Controll

er

Domain

Controll

er

2

3

4

5

1

6

61

2

3

4

5

6

BP ROA Use Case: Multi-Layer Optimization

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The Time is Now

Digital Transformation of networks and operations is required to unlock the potential of SDN/NFV

Standards, commercial solutions, and open-source are now aligning

Blue Planet Intelligent Automation is optimized for real-time Network and IT/OSS alignment to improve critical business processes

Deployed in Production with 20+ Leading Service Providers Worldwide:

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Thank you!