docusign sa security certificate download and installation ...€¦ · windows certificate store...

Footer Document Title | | May 20, 2020

Enter Data Classification Here

DocuSign SA Security Certificate Download and Installation Guide Validating DocuSign SA Signatures Using Adobe Reader X/XI/DC

TO SETUP ADOBE READER X/XI/DC TO VALIDATE SIGNATURES, PERFORM

THE FOLLOWING ONCE

Adobe Reader enables you to view and validate digital signatures in the document.

No plug-in is necessary for the proper validation of an Adobe X/XI/DC document. To setup Adobe Reader X/XI/DC to validate signatures, perform the following

once

1. Install the Root CA Certificates. The root certificate(s) for Covance are available for download

here: https://www.covance.com/customers/docusign-sa-root-ca-certificates.html. Covance recommends the installation of both certificates. If there is a preference to install only one certificate, please see page 6 for instructions. Once the file(s) has been downloaded, please follow the Installation steps for the Root CA certificate beginning on page 2 below. Note: Files/Certificates downloaded from Covance.com may be ‘zipped’, i.e. they are stored for download as zipped files. If case, after downloaded, you should unzip the file(s) such that they are apparent as ‘Security Certificate’ as seen below.

2. In Adobe Acrobat, go to the Preferences > Signatures dialog and click More in the Verification

section.

https://www.covance.com/customers/docusign-sa-root-ca-certificates.html

DocuSign SA CA Root Cert. Installation Guidance | | May 20, 2020

Public

3. In the Windows Integration section, select both flags under Trust ALL root certificates in

Windows Certificate Store for: Validating Signatures and Validating Certified Documents.

4. Click OK to return to the Preferences dialog box.

Install the Root CA Certificate into Windows Trusted Certificate Store

1. Locate and right-click on the certificate file that you downloaded above. 2. Select Install Certificate


Public

3. If presented with following dialog box, Click Open (If you are not presented with the following dialog box please skip to next step)

4. Select radio button for Local Machine in the certificate wizard and then select Next.


Public

5. If you are presented with the following, Click ‘Yes’. If you are not, please skip to step #

Note: If you are unable to initiate the change upon clicking “Yes”, you may not have appropriate permissions that allow you to make changes to your computer that install the certificate. If this is the case, you will need to contact you local IT department (Unfortunately, Covance IT team will not be able to assist in this case).

6. In the next screen, select the radio button: Place all certificates in the following store


Public

7. Click Browse and select Trusted Root Certification Authorities and then OK.

6. Click Next and Finish to complete the installation.


Public

7. Certificate should be noted as being imported successfully!

End

Determining Certificate(s) needed: “How do I know which certificate I need”? Covance Staff have access to two (2) individual DocuSign platforms to apply validated e-signatures. As such, there are two different CA certificates available to be downloaded. You many need to install one or both depending on # of signatures on the document you are dealing with and also where those signatures were applied from. To identify which root CA certificate you need, for each signature:

1. Open the document that contains signatures. 2. Right-Click on the signature as displayed when you click on the ‘Signature’ panel.


Public

3. Click ‘Signature Properties’

4. Click ‘Show Signer’s Certificate’ From details presented, each signature will have an “Issued by:”. This identifies the corresponding certificate that needs to be installed to validate the signature. In case below, to validate this specific signature you would need to install the “LabcorpCovanceDocuSignCA” certificate that is found on Covance.com. If “Issue by:”, is stated as being ‘Chiltern Signed CA’ you will need to download and install the “ChilternSignedCA” certificate. Again, you may or may not need both certificates, and whether you need one or both is based on the individual document. There is no issue with simply downloading and installing BOTH certif icates, even if you only need one at the moment.


Public


Public

Covance is a business segment of LabCorp, a leading global life sciences company, which provides contract research services to the drug, medical device and diagnostics, crop protection and chemical

industries. COVANCE is a registered trademark and the marketing name for Covance Inc. and its subsidiaries around the world.

www.covance.com

© Copyright 2020, Covance Inc.