ACTIVITY REPORT
TRAINING OF TRAINERS COURSE ON BUSINESS CONTINUITY MANAGEMENT
18-20 July 2018
Galle Face Hotel, Colombo, Sri Lanka
Organized by Sri Lanka Preparedness Partnership (SLPP)Under Asian Preparedness Partnership (APP)
Contents
1. Background ............................................................................................................ 3
2. Objectives .............................................................................................................. 3
3. Participants ............................................................................................................ 4
4. Workshop proceedings .......................................................................................... 5
4.1 Opening Remarks .............................................................................................. 5
4.2 Disaster impacts on SMEs and business sector in Sri Lanka ............................... 6
4.3 Disaster Preparedness Assessment and Damage Assessment Exercises ............ 7
4.4 Business Continuity Management Modules ...................................................... 7
4.5 Training for Instructors .................................................................................... 10
Annex 1: Agenda ...................................................................................................... 11
Annex 2: Curriculum ................................................................................................. 14
Annex 3: Final list of participants ............................................................................. 19
Annex 4: Business Resilience Assessment Exercise – summarized results ................ 21
1. Background
The Sri Lanka Preparedness Partnership (SLPP)1 in collaboration with the Asian
Disaster Preparedness Center (ADPC), the Ceylon Chamber of Commerce and
government of Sri Lanka (Ministry of Irrigation & Water Resource Management and
Ministry of Disaster Management) with the support of Bill & Melinda Gates
Foundation (BMGF), organized a training of trainers (ToT) on Business Continuity
Management (BCM) in Colombo, Sri Lanka from 18th-20th July 2018. Oxfam Sri
Lanka also provided financial assistance for the training.
The ToT on BCM was designed to promote awareness and knowledge of the benefits
and key processes of BCM as part of overall efforts for building business resilience.
The training aimed to equip the participants to deliver BCM training for micro, small
and medium sized enterprises (MSMEs) especially as part of enhancing their value
chain and/or corporate social responsibility and environmental sustainability
programs.
The technical component of the BCM training was facilitated by the iPrepare
Business team with support from the ADPC Sri Lanka Country staff who assisted in
contextualizing the training context. The training included an introduction to the
concept of business resilience and experience of iPrepare Business in promoting and
utilizing BCM as a tool to enhance the resilience of business, particularly SMEs.
2. Objectives
Recognizing the pertinent challenges in a changing climate faced by the private
sector and governments, the three-day ToT aimed to increase understanding and
knowledge of business resilience, with a special focus on business continuity
management (BCM) among senior officers/ managers from the private sector
networks/organizations and the public sectors. Through the event, it is expected
that the participants will be better understand the importance of BCM and develop
action plans on how to spread the BCM practice within and beyond organizations
toward resilient society in next six (6) months after the ToT. Then, they can
ultimately play a leading role in building business resilience in their institution and
the country.
1 The Sri Lanka Preparedness Partnership (SLPP) has been formed under the purview of Asian Preparedness
Partnership (APP) for preparedness for emergency response. The program will help in improving the inter-organizational coordination by engaging the Local Humanitarian Organizations and Institutions to have increased dialogue with the National Governments and Inter-Agency Networks through partnerships, exchange of information and knowledge resources, training, and networking opportunities.
The specific objectives of the ToT were:
To understand government policies and institutional mechanism on disaster
risk management in Sri Lanka and to promote strategic partnership for public
and private sectors engagement for proactively integrating business resilience
as part of their core organizational or corporate strategies;
To develop participant knowledge on concepts, principles and steps of BCM
To develop a first draft of Business Continuity Plan (BCP) for their individual
organizations; and
To outline pragmatic action plans for rolling out training on BCM
3. Participants
Participants were comprised of representatives from the following target groups:
Senior representatives/Managers from private companies who are having
MSMEs in their supply chains at the local levels, large corporations and
representatives from District Chambers
Senior Officers from government agencies responsible for private sector
development /MSME promotion as well as disaster risk management such as
Ministry of Industry and Commerce and Ministry of Disaster Management
Local NGOs engaged in MSME development
The final number of participants totalled 33 (8 Female, 25 Male). A list of final participants is included in Annex X of this report.
4. Workshop proceedings
4.1 Opening Remarks
The welcoming remarks of the forum were
delivered by Mr. Chandrarathna D Vithanage, Senior
Assistant Secretary General Ceylon Chamber of
Commerce (pictured right). He noted the impacts of
disasters in terms of business disruption,
particularly for SMEs and the profound and long
term impacts on society and livelihoods. He
highlighted the aims of the ToT in raising awareness
among larger enterprises to enhance their own
Business Resilience and in turn transfer knowledge
to SMEs.
Ms. Nirmala Fernando, Program Manager of ADPC delivered additional remarks
explaining about the work of the Sri Lanka Preparedness Partnership (SLPP) in the
wider context of the regional Asian Preparedness Partnership (APP) and the
importance of including private sector and business in disaster preparedness
alongside more conventional stakeholders from government and NGO/civil society.
Mr. Thajudeen, Additional Secretary, Ministry of Industry
and Commerce (pictured left) delivered a Key Note
speech in which he highlighted two major gaps for SME
resilience in Sri Lanka: Firstly, recovery planning as well as
the need for a comprehensive risk information database
including damage and losses following disasters. He
noted some initiatives which had been taken to address
the gaps: build database/geographical information on
SMEs together with Department of Census and statistics
as well as effort to improve disaster recovery policy (in
collaboration with UNDP).
In addition, Dr. S. Amalanathan. Director General, Disaster Management Centre
(DMC), Ministry of Irrigation, Water Resource Management and Disaster
Management (pictured below) provided a Key Note speech. He noted that the PDNA
undertaken in the country following floods and landslides in 2017 captured damage
and losses of industry commerce. In turn, recovery planning for infrastructure sector
at national level has been undertaken. Nonetheless, there are still notable gaps in
private sector engagement for disaster risk management which need to be
addressed by government together with businesses themselves.
Next, Dr. Buddhi Weerasinghe, Disaster Risk Reduction & Capacity Building Specialist,
ADPC briefed the participants on the session plan and the ToT contents. Before the
technical modules of the training workshop begin, the participants completed a pre-
test assessment.
4.2 Disaster impacts on SMEs and business sector in Sri Lanka
In order to contextualize the need for implementing BCM in the Sri Lankan context,
Dr. Buddhi delivered a session which provided ‘’Overview of disaster impacts on
SMEs in Sri Lanka and the potential for building their business resilience’’. As well as
providing an introduction to DRM theory and terminology, the presentation
informed participants on the impact of disasters on businesses in global terms,
effects of disasters on SMEs in Sri Lanka, as well possible interventions to build
resilience of SMEs in Sri Lanka to disaster.
Next, a representative from the Sri Lankan private sector Mr. Mubin Sanoon, ERM /
BCM Secretariat, Dialog telecommunications company (pictured above), offered
insight into the BCM approach of his company through an experiencing sharing case
study.
4.3 Disaster Preparedness Assessment and Damage Assessment
Exercises
As a pre-cursor to the BCM modules the participants were asked to consider the
resilience of their own organizations and gain a better idea of the profile of the
types of organizations represented at the workshop by completing a Disaster
Preparedness Assessment Exercise. The results of the assessment are summarized in
Annex 4 of this report. Participants were also asked to complete a Damage
Assessment Exercise to estimate the financial losses a natural hazard could
potentially have on their organization.
4.4 Business Continuity Management Modules
Module 1 on BCM Background and Framework was
delivered by a guest resource person Mr. Bandula
Wickramarachchi, Secretary, Ministry of Primary
Industries and Social Services (pictured right). The
module looked at differentiating between BCM and
Business Continuity Plan (BCP), benefits in
undertaking BCM as well as guiding participants to
define the objectives and scope of business continuity
and identify business continuity team in their own
organization.
The subsequent BCM modules were delivered by the iPrepare Business team of
ADPC. The next session was Module 2: Business Analysis (Part 1 - Business Impact
Analysis (BIA). The session assisted participants to identify the Prioritized Activities
(PAs) as well as key internal and external resources. Key terminology for BIA
including Maximum Tolerated Period of Disruption (MTPD) and Recovery Time
Objective (RTO) was also introduced.
The second part of Module 2 covered Risk Assessment (RA) whereby tools were
introduced to help identify, analyse and evaluate risk which may disrupt business
operations. Participants discussed about data collection/sources of risk information
in Sri Lanka and discussed the different types of natural hazards and human-made
disasters which may impact their organizations.
Module 3 of the BCM content focused on Business Continuity Strategy whereby
participants began to develop strategies for protecting, securing and recovering
resources based on 3 phases of disaster management: before, during and after
disaster. The strategy formulation was informed by the information collected under
the earlier modules concerning BIA and RA.
The final BCM Module 4: Exercise & Plan-Do-Check-Action (PDCA) Cycle informed
participants on the importance of of testing/exercising a BCP and different types of
BCP exercise. Other key topics under the module included: benefits of testing and
exercising a BCP, different types/means of exercise, (PDCA) cycle as well as how best
to utilize a BCP Review checklist and plan.
Following the completion of the BCM modules, Dr. Buddhi facilitated a session on
Development of action plan on rolling out BCM Training in Sri Lanka to brainstorm
and clarify how the participants could utilize the knowledge gained during the
training going forward (example below).
The participants also completed a post-test assessment on the content of the
workshop modules to measure their progress and knowledge improvement. Based
on the pre and post test results there was a notable improvement in the scores
attained by the participants. The average pre-test score of the participants was 9
out of 15 with an average post-test score of 11 out of 15.
4.5 Training for Instructors
The final day of the training engaged the participants to build their competence as
potential trainers and improve their ability to deliver and facilitate sessions on BCM
to smaller enterprises. A session provided guidance and Helpful Hints for Delivering
Training with special focus on delivering training to small enterprise owners at the
community level.
Next, participants were split into mixed groups and requested to formulate a role
play or give an example of a component of the BCM content they had learned during
days one and two of the training. The participants were given constructive feedback
and critique on their ability to deliver the sessions by watching themseleves back on
a video recording.
Following the completion of the training participants were each presented with a
certificate of participation.
The final workshop agenda (Annex 1) and Curriculum (Annex 2) are attached in this
report.
Annex 1: Agenda
Time Activity Timekeeping
Day 1: 18 July 2018
9:00 – 9:30 Registration
9:30 – 9:35 Welcome Remarks
By Mr. Chandrarathna D Vithanage, Senior Assistant Secretary General
Ceylon Chamber of Commerce
(5 minutes)
9:35 – 9:40 Opening Remarks
By Ms. Nirmala Fernando, Program Manager, ADPC
(5 minutes)
9:40 – 9:50 Keynote Speech
By Dr. S. Amalanathan. Director General, Disaster Management
Centre (DMC), Ministry of Irrigation, Water Resource Management
and Disaster Management
(10 minutes)
9:50 – 10:00 Keynote speech
By Mr. Thajudeen, Additional Secretary, Ministry of Industry and
Commerce
(10 minutes)
10:00 – 10:30 The session plan and the ToT contents
Dr. Buddhi Weerasinghe, ADPC
Group Photo
(30 minutes)
10:30 – 10:45 Coffee Break (30 minutes)
10:45 –11:15 Pre-test on Business Continuity Management (30 minutes)
11:15 –11:45 Overview of disaster impacts on SMEs in Sri Lanka and the potential
for building their business resilience
By Dr. Buddhi Weerasinghe, ADPC
(30 minutes)
11.45- 12.15 Case study: Influence of disaster impacts on SMEs operative in
supply chains for larger business enterprises in Sri Lanka –
Challenges & Approaches for addressing the impacts
Mr. Mubin Sanoon, ERM / BCM Secretariat, Dialog
(30 minutes)
12:15 – 13:15 Networking lunch (60 minutes)
Training on Business Continuity Management
13:15 – 13:30 Disaster Preparedness Assessment Exercise
Facilitated by Mio Kato, iPrepare Business, ADPC
(15 minutes)
13:30 – 14:00 Damage Assessment Exercise
Facilitated by Kilian Murphy, iPrepare Business, ADPC
(30 minutes)
14:00 – 15:00 Business Continuity Management (BCM) Module 1: BCM Background
and Framework
By Mr. Bandula Wickramarachchi, Secretary, Ministry of Primary
Industries and Social Services
(60 minutes)
15:00– 15:00 Coffee Break (15 minutes)
15:00 – 16:30 Business Continuity Management (BCM) Module 2: Business
Analysis (Part 1 - Business Impact Analysis)
By Mio Kato, iPrepare Business, ADPC
(90 minutes)
Day 2: 19 July 2018
9:00 – 9:30 Reflection on Day 1 (30 minutes)
9:30 – 10:30 Business Continuity Management (BCM) Module 2: Business
Analysis (Part 2 – Risk Assessment)
By Kilian Murphy, iPrepare Business, ADPC
(60 minutes)
10:30 – 10:45 Coffee Break (15 minutes)
10:45 – 12:15 Business Continuity Management (BCM) Module 3: Business
Continuity Strategy
By Mio Kato, iPrepare Business, ADPC
(90 minutes)
12:15 – 13:15 Networking lunch (60 minutes)
13:15 – 14:15 Business Continuity Management (BCM) Module 4: Exercise and
Plan-Do-Check-Action (PDCA) Cycle
By Kilian Murphy, iPrepare Business, ADPC
(60 minutes)
14:15-15:30 Coffee Break (15 minutes)
15:30 – 16:30 Development of action plan on rolling out BCM Training in Sri Lanka
by Dr. Buddhi Weerasinghe, ADPC
(60 minutes)
15:30– 16:30 Post-test on Business Continuity Management (30 minutes)
Day 3: 20 July 2018
Training for Instructor
9:00-9:30 Reflection on Day 2 (30 minutes)
9:30-10:30 Guidance and Helpful Hints for Delivering Training
by Dr. Buddhi Weerasinghe, ADPC
(60 minutes)
10:30-10:45 Coffee Break (15 minutes)
10:45-12:00 Group Work
Facilitated by Dr. Buddhi Weerasinghe, ADPC
(60 minutes)
12:00-13:00 Lunch 60 minutes)
13:00-15:00 Group Presentations to a panel representing SMEs
*video recording
(60 minutes)
15:00-15:15 Coffee Break (60 minutes)
15:15-
17:00
Critique
Facilitated by Dr. Buddhi Weerasinghe, ADPC
(60 minutes)
Annex 2: Curriculum
Overview of the Training:
Business Continuity Management (BCM) is increasingly regarded as an instrumental approach and
tool for businesses to prepare for, respond to and recovery from any business disruptions arising
from natural and man-made hazards.
The Training of Trainers (ToT) on BCM is designed to promote awareness and knowledge of the
benefits and key processes of BCM as part of overall efforts for building business resilience. By
building fundamental knowledge and skills on taking a step-by-step approach for developing a
business continuity plan (BCP), the training aims to equip the participants to deliver BCM training
for small and medium sized enterprises (SMEs) effectively to enhance their value chain and/or
corporate social responsibility/ (environmental) sustainability program.
Thus, the training will consist of two components: 1. Training on BCM and 2. Training for
Instructors (TFI).
Training Objectives:
By the end of the training,
The participants will be able to explain about the terminologies used in BCM and key four
steps for implementing BCM.
The participants will be able to demonstrate basic skills in facilitating training effectively
A pool of qualified trainers on BCM will be created to roll out BCM training to participant’s
organisations within or beyond their supply/distribution chains in Sri Lanka as part of
overall efforts for building business resilience in the country.
Target Participants:
The training is targeted personnel who have already involved in training/capacity building
activities for their organization. The participants would be a mixed group with representatives
from the following organizations:
Private sector networks e.g. Chamber of Commerce such as Ceylon Chamber of Commerce
Private companies from a range of sectors
Government agencies responsible for DRM or private sector/SME development such as
Disaster Management Center, Ministry of Industry and Commerce
NGOs working on livelihood development/enterprise development
Session Outline:
Day 1: Training on BCM
Overview of disaster impacts on SMEs in Sri Lanka and the potential for building their business resilience
Objectives: Participants will be able to: Describe the overall process of disaster risk management (DRM) Identify and describe the status quo of disaster resilience of SMEs in Sri Lanka List current interventions to enhance resilience of SMEs in post disaster situations in Sri Lanka
Duration 30 minutes
Key topics/contents -Introduction to DRM Cycle -Impact of disasters on businesses – a global snapshot -Impact of disasters on SMEs in Sri Lanka -Possible interventions to build resilience of SMEs in Sri Lanka to disaster impact
Methodology Presentation (30 minutes) and group work (?): Group work will review current initiatives to strengthen capacity of SMEs to cope with disasters and their adequacy based on experience with value chains familiar to the participants.
Case study: Influence of disaster impacts on SMEs operative in supply chains for larger business enterprises in Sri Lanka - Challenges & Approaches for addressing the impacts
Objectives: Participants will be able to: Recognize potential disruptions and risks to their business operations, including their supply/distribution chains Identify possible measures to prevent and mitigate disaster impacts within and beyond their organization
Duration 30 minutes
Key topics/contents -What are the challenges of businesses in dealing with disaster(s) including BCP implementation and activation? -How have SMEs within their supply/distribution chain and/or surrounding their business been affected by past disasters? -What are the measures taken after disasters? -What are possible future measures to enhance their business resilience in terms of their own organization and concerned SMEs in their supply chain?
Methodology Presentation (15 minutes) each company
Business Continuity Management (BCM) Module 1: BCM Background and Framework
Objectives Participants will be able to: Differentiate the BCM and Business Continuity Plan (BCP) Identify at least three benefits in undertaking BCM Define the objectives and scope of business continuity and identify business continuity team in their organization
Duration 1 hour
Key topics/contents -Background and definitions (ISO 22301:2012 BCM System ) of BCM and BCP -Current state of BCP uptake by businesses including SMEs in Sri Lanka -Current policies, incentives and support in promoting BCM/BCP in Sri Lanka -Overview of four BCP implementation steps -Business Continuity Framework (objective, scope and team)
Methodology Presentation (30 minutes), exercise (15 minutes) and reflection (15 minutes) Under the exercise, participants will develop their own BCM framework by filling in the BCP templates developed by ADPC.
Business Continuity Management (BCM) Module 2: Business Analysis (Part 1 - business impact analysis (BIA))
Objectives Participants will be able to: Describe key process of business impact analysis (BIA) and relevant terminologies Analyze and prioritize key corporate activities as well as to identify resources needed to carry out the activities in the organization Analyze and identify time limitation when a business is disrupted and time required for recovery
Duration 90 minutes
Key topics/contents -Business Impact Analysis (BIA) -Prioritized Activities (PAs)& internal and external resources and business partners for PAs -Maximum Tolerated Period of Disruption (MTPD) and Recovery Time Objective (RTO)
Methodology Presentation (30 minutes), exercise (30 minutes) and reflection (15 minutes) Under the exercise, participants will carry out BIA by filling in the BCP templates developed by ADPC.
Day 2: Training on BCM
Business Continuity Management (BCM) Module 2: Business Analysis (Part 2 – Risk Assessment)
Objectives Participants will be able to: Describe key process of risk assessment (RA) and relevant terminologies Identify, analysis and evaluate risk which may disrupt business process of the organization
Duration 60 minutes
Key topics/contents -Collection/sources of risk information -Natural hazards and human-made disasters -Risk Assessment (RA)
Methodology Presentation (20 minutes), exercise (20 minutes) and reflection (20 minutes) Under the exercise, participants will conduct RA by filling in the BCP templates developed by ADPC.
Business Continuity Management (BCM) Module 3: Business Continuity Strategy
Objective Participants will be able to: Explain the three types of measure for business continuity Develop strategies for protecting, securing and recovering resources based on 3 phases of disaster management: before, during and after disaster
Duration 90 minutes
Key topics/contents -Prevention and mitigation -Response -Recovery -Financial impacts and preparedness -Internal and external communication plan
Methodology Presentation (30 minutes), exercise (40 minutes) and reflection (20 minutes) Under the exercise, participants will come up with a business continuity strategy by filling in the BCP templates developed by ADPC.
Business Continuity Management (BCM) Module 4: Exercise & Plan-Do-Check-Action (PDCA) Cycle
Objective Participants will be able to: Describe the importance of testing/exercising a BCP and different types of BCP exercise Plan for BCP exercise/drills & staff training Explain the importance of implementing BCM in accordance with the Plan-Do-Check-Act (PDCA) cycle
Duration 120 minutes
Key topics/contens -Benefits to testing and exercise a BCP -Different types/means of exercise -Plan-Do-Check-Act (PDCA) cycle -BCP Review checklist and plan
Methodology Presentation (30 minutes), exercise 1 (15 minutes) and reflection (15 minutes) & exercise 2 (40 minutes) and reflection (20 minutes) Under the exercises, participants will develop their exercise plan by filling in the BCP templates developed by ADPC as well as based on the draft version of BCP developed throughout the training, list up action points in a given scenario.
Development of action plan on rolling out BCM Training in Sri Lanka
Objective Participants will be able to: Identify how, for whom and by whom the training can be conducted List up and prioritize potential activities necessary to organize the training
Duration 1 hour
Key topics/contents -Who are the potential SMEs to be trained? -What are possible activities and who will be responsible for implementation of the activities and relevant partners? -How can the current training materials be contextualized and tailored to Sri Lanka SMEs?
Methodology Individual/group work (30 minutes), reflection and discussion (30 minutes)
Day 3: Training for Instructor
Helpful Hints for delivering training
Objective Participants will be able to: Describe basics of the adult learning process and fundamental skills for instructors Discuss useful tips for effective session design and delivery List useful actions for a trainer to do in readiness for a training session
Duration 1 hour
Key topics/contents -Principles of adult learning -Session design and delivery -Making presentation
Methodology Presentation and critique
Training Materials
Training materials include PowerPoint presentations, trainer’s manual, templates, and case study
videos (where applicable)
Course Evaluation
Pre and post tests will be conducted at the beginning and end of training to assess the change in
participant understanding and knowledge on BCM. On Day 3, group presentation will be
demonstrated by the participants to measure their understanding and skills obtained from the
training. During the demonstration, representatives from SMEs will be invited to observe the
presentation and provide direct feedback and suggestions.
Certificate of Participation
Certificate of Participation will be handed to the participants who attend and complete the whole
training course.
References
ISO 22301:2012 Societal Security-Business Continuity Management Systems-Requirements
Asia-Pacific Economic Cooperation - APEC (2014). Guidebook on SME Business Continuity
Planning.
Business Continuity Institute-BCi (2013). Good Practice Guidelines 2013 Global Edition
Annex 3: Final list of participants
No Organization Name of participant Designation
1
Mas Holdings
Thilina Hiripitiya Manager- Compliance
2
Manjula Gunawardene Asst Manager - HR
3
Sashma Hewamanna DGM- Complaince
4 Dialog
A Mubin Sannon BCM Secretarait
5 John Keels
Dulakshi Palihakkara Asst Manager- Sustainability
6
Devanshi Fernando Asst Manager- Projects
7 Cinnamon Hotels Management Ltd
Chanaka Yapa Bandara Asst Manager-HSE
8
Malsha Samarasekera Executive- HSE
9 Sampath Bank
Nuwan Pathirana Senior Executive, CSU
10
Sampath Illangasinghe Executive, CSU
11
HNB
Shanaka Perera Relationship Manager-SME
12
Pradeep Palihapitiya Relationship Manager-SME
13
Shemal Wanigasekera Relationship Manager-SME
14 Peoples Leasing Ms. Irshana Rasmy Senior Staff Officer
15
NEDA
H.M.J.K.Chandrasena Enterprise Development Officer
16 G.R.Wijesekara
Enterprise Development Officer
17
Chathya Jayamanna
Enterprise Development Officer
18
Ministry of Industry & Commerce
AADM Tharangani
Development Officer
19 WNA Kumara
20 CHA
Jayanthi Somasekeram Programme Manager
21 Oxfam
Chellappah Gnanaganeshan Programme Manager
22
Francis Diluksion MEL & Accountability Coordinator
23 District Chamber - Sabaragamuwa
Ajith Ranasinghe CEO
24 District chamber - Batticaloa
K Kugathash CEO
25 CEFE Net
Mr. DHK Hettiarachchi CEFE Lead Facilitator
26
Mr. S. Kannan CEFE Lead Facilitator
27 Industrail Development Board H.M.N.Munasinghe
Enterprise Promotion Officer
28 SIYB Association
A Ariyasuthan Master Trainer
29
DMC
Mr. M. Riyaz District Coordinator, Batticalo
30 Mr. Chathura Liyanarachchi Asst. Director, Preparedness Planning
31 Ajith Nishantha District Coordinator, Gampaha
32 Janathakshan
Mr. Ranga Pallawala CEO
33 Ms. Gothami Chandrarathne Senior Manager
Annex 4: Business Resilience Assessment Exercise – summarized results a. To which sector does your organization belong?
a. Manufacturing 4
b. Wholesale & retail trade 1
c. Agriculture, forestry & fishery 1
d. Food service 0
e. Accommodation service/hotel 1
f. Transportation, logistics and storage 0
g. Financial and insurance services 3
h. Administrative and support service 1
i. Information and communication 1
j. Construction 0
k. Tourism services 0
l. Automotive 0
m. Real estate / property 0
n. Health or social services 1
o. Utilities supply (water, electricity etc.) 0
p. Education 0
q. Entertainment 0
r. Professional, scientific or technical 1
s. Other 9
Total 22
a. Manufacturing
c. Agriculture, forestry &fishery
e. Accommodationservice/hotel
g. Financial andinsurance services
h. Administrative andsupport service
i. Information andcommunication
n. Health or socialservices
b. How many employees does your business have?
a. Less than 10 employees 11
b. Less than 20 employees 6
c. Less than 50 employees 5
d. Less than 100 employees 5
e. Less than 150 employees 0
f. Less than 200 employees 0
g. More than 250 employees 2
Total 22
a. Less than 10 employees
b. Less than 20 employees
c. Less than 50 employees
d. Less than 100 employees
f. Less than 200 employees
g. More than 250 employees
1. Does your organization have a contingency or emergency response plan?
2. Do you think your employees are aware of the contingency or emergency response plan?
a. Yes 15
b. No 1
c. Not sure 5
Total 21
a. Yes
b. No
c. Not sure
a. Yes
b. No
c. Not sure
a. Yes 17
b. No 4
c. Not sure 1
Total 22
3. Is there a focal point or dedicated team for the contingency or emergency response plan?
4. Does your organization have a written Business Continuity Plan (BCP)?
a. Yes 13
b. No 7
c. Not sure 3
Total 23
a. Yes
b. No
c. Not sure
a. Yes
b. No
c. Not sure
a. Yes 15
b. No 4
c. Not sure 3
Total 22
5. Is your business covered by any kind of insurance?
a. Yes 14
b. Not covered by insurance 4
c. Not sure 4
Total 22
6. Do you have a cloud based or online backup system for your organization’s important data?
a. Yes 14
b. No 4
c. Not sure 4
Total 22
a. Yes
b. Not covered byinsurance
c. Not sure
a. Yes
b. No
c. Not sure
7. Are your staff members aware of important contact information?
a. Yes 19
b. No 1
c. Not sure 2
Total 22
Types of information: Employee, key suppliers, local authorities, emergency services), firefighters, medical
8. Does your organization have a dedicated evacuation point? (a meeting point to gather at in the event
of a disaster)
a. Yes 11
b. No 7
c. Not sure 4
Total 22
a. Yes
b. No
c. Not sure
a. Yes
b. No
c. Not sure
9. Does your organization have an alternative working site in case of disruption at the primary
worksite?
a. Yes 9
b. No 7
c. Not sure 6
Total 22
10. Is your premises or work site resilient to water based hazards such as floods and storms?
a. Yes 7
b. No 11
c. Not sure 4
Total 22
a. Yes
b. No
c. Not sure
a. Yes
b. No
c. Not sure
11. Are there devices to control fires such as fire extinguishers and fire detection systems available in
your organization?
a. Yes 22
b. No 0
c. Not sure 0
Total 22
12. Do you conduct regular check-ups of the equipment used in emergencies (fire detection systems,
stretchers, first aid kits, etc.)?
a. Yes 19
b. No 3
c. Not sure 1
Total 23
a. Yes
b. No
c. Not sure
a. Yes
b. No
c. Not sure
13. Is there an emergency alarm system in your enterprise?
a. Yes 16
b. No 6
c. Not sure 0
Total 22
14. Do you have an internal communication system which can be used in an emergency (telephones,
cellphones, among others)?
a. Yes 22
b. No 0
c. Not sure 0
Total 22
a. Yes
b. No
c. Not sure
a. Yes
b. No
c. Not sure
15. Do you have alternative suppliers that could provide goods and services in case of emergency?
a. Yes 15
b. No 4
c. Not sure 3
Total 22
16. Do you think any of your suppliers have a contingency plan in case of a disaster?
a. Yes 4
b. No 3
c. Not sure 15
Total 22
a. Yes
b. No
c. Not sure
a. Yes
b. No
c. Not sure
Average scores of organizations based on responses of questions 1-16: 11 out of 16
