ANURAG CHAKRABORTYANURAG CHAKRABORTY

Emotional IntelligenceEmotional Intelligence

What is Emotional Intelligence?What is Emotional Intelligence?

IQ – “School Smarts”

• Measure of intellectual, analytical, logical and rational abilities

• Retaining/recalling information, problem solving, manipulating numbers, etc.

• Cannot and does not predict success in life• Predicts 1-20 percent of success in a given job

What is Emotional Intelligence?What is Emotional Intelligence?

EI – “Street Smarts”

• “the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings, and to reflectively regulate emotions in ways that promote emotional and intellectual growth”

– Salovey & Mayer

What is Emotional Intelligence?What is Emotional Intelligence?

4 Components – Daniel Goleman

Self-Awareness

Social Skills

Self-Awareness Self-Management

Social Awareness Social Skills

Social Awareness Self-Management

Important Elements of EIImportant Elements of EI

STRESS MANAGEMENT ADAPTABILITY

INTERPERSONALINTRAPERSONAL

EFFECTIVE PERFORMANCE

GENERAL MOOD

Bar-On ModelBar-On Model

EI Importance to the WorkplaceEI Importance to the Workplace

•80% of a person’s success based on EI (CPA Journal)

•Profitability linked to quality of work life

•Profitability linked to employee feelings about their job, colleagues, and company

•Ex. Trios Training Centres

EI Importance to the WorkplaceEI Importance to the Workplace

• Enhance cognitive processes

• Decision Making• Encouraging flexibility and

change• Organizational culture

management• Shift to team based

workplace

Tools for Measuring EITools for Measuring EI

• 4 Tools

1. Bar-On Emotional Quotient Inventory

2. Emotional Competence Inventory 360

3. EQ Map

4. Multifactor Emotional Intelligence Scale

Bar-On Emotional Quotient InventoryBar-On Emotional Quotient Inventory

• First scientifically validated Emotional Quotient measure in the world

• Created by Dr. Reuven Bar-On who completed 14 years of testing worldwide

• Measures both social and emotional intelligence • Uses 133 questions which are answered using a 5

point scale

• Delivers a quantitative measure of readiness for change

• Compare an applicant’s scores to average results of employees who currently work in similar jobs

Bar-On Emotional Quotient InventoryBar-On Emotional Quotient Inventory

Bar-On EQ-i Test Components

IntrapersonalSkills

InterpersonalScales

AdaptabilityScales

Stress ManagementScales

GeneralMood Scales

Self Regard Empathy Reality Testing Stress Tolerance Optimism

Emotional SelfAwareness

SocialResponsibility

Flexibility Impulse Control Happiness

Assertiveness Interpersonal Relationship

Problem Solving

Independence Stress Tolerance

Self Actualization Impulse Control

Emotional Competence InventoryEmotional Competence Inventory

• Measures the user on 30 work-related competencies in 5 categories

• Uses 110 questions on a six point scale describing the degree to which a statement characterizes the candidate in question

Emotional Competence Inventory 360

Personal Competence

Social Competence

1. Self Awareness- knowing one’s internal states, preferences, resources and intuitions

2. Self Regulation- managing one’s internal states, impulses and resources

3. Motivation – emotional tendencies that guide or facilitate reaching goals

1. Empathy – awareness of other’s feelings, needs, and concerns

2. Social Skills – adeptness at

inducing desirable responses in others.

EQ MapEQ Map

BuildingTrusting

Relationships

Creating the FutureInnovation

Unique Potential

Increasing Energy and Effectiveness Under

Pressure

Initiative

Success

Different Jobs & EI Different Jobs & EI

• Different jobs require different attributes of EI

Sales Accountant Surgeons Lawyers Engineers Social Workers

Self-Actualization

Problem Solving

Independence Self-Actualization

Self-Actualization

Independence

Assertiveness Interpersonal Relationships

Stress Tolerance

Happiness Happiness Stress Tolerance

Happiness Happiness Empathy Stress Tolerance

Optimism Assertiveness

Optimism Self-Regard Impulse Control

Assertiveness Empathy Impulse Control

Self-Regard Emotional Self Awareness

Flexibility Social Responsibility

Interpersonal Relationships

Optimism

• EI dependent on situational factors• Assumes stability across all situations • Length of testing – sufficient proof? • Congruency between self-evaluation and

recruiter evaluation• Certain jobs not dependent on level of

Emotional Intelligence

Disadvantages of Using EIDisadvantages of Using EI

Advantages of Using EIAdvantages of Using EI

• Paper appearances can be deceiving

• Candidates aware of emphasis placed on emotional intelligence within the organization

• IQ can indicate what profession an individual can hold, EQ will be a more powerful predictor of performance

ConclusionConclusion

• Different EI components are more relevant depending on specific job requirements

• Training can be used as a way to increase EI of employees

• Bar-On provides the only statistically proven method of determining an individual’s EI, therefore choose methods wisely

• Must consider that EI is a relatively new method for predicting job performance, and longer studies may be required to confirm validation of methods