Engaging Property Managers: The Case for TDM

at Multi-tenant Office BuildingsTDM Summit, Calgary, November 27, 2007

Outline1. Background2. The case for TDM at multi-tenant buildings3. Property manager involvement 4. Lessons learned

Glenn GumulkaExecutive DirectorSmart Commute Mississauga

Catherine HabelProgram and Services CoordinatorSmart Commute Association

Background Smart Commute Initiative

Greater Toronto Area and Hamilton Established May 2004 Smart Commute Association and nine active TMAs Workplace-based TDM programs (50 employers) Carpool Zone program launched in November 2005

Background Partners and Funding

Region of York (lead municipality, employer) City of Toronto (host municipality) Region of Peel City of Mississauga Region of Durham Region of Halton City of Hamilton Local governments Provincial government Chambers of Commerce and Boards of Trade Corporations Employers

Background Smart Commute TMAs

Background TMA Services

Employee Surveys Site Assessments Carpool Zone and supporting programs Emergency Ride Home Transit Walking and cycling Telework and alternative work arrangements Promotion and Marketing Special events (e.g. Commuter Challenge, Carpool Week)

Background

Durham

Toronto

York

Peel

Halton

Hamilton

Greater Toronto Area and Hamilton

Background Smart Commute Member Property Managers

Oxford Properties, Mississauga E.I. DuPont Canada, Mississauga Bentall Real Estate, Mississauga GWL Realty Advisors, Markham Parc Downsview Park, Toronto

The Case for TDM at Multi-tenant Office Buildings Property Manager-TMA partnerships allow for:

effective TDM planning and implementation ability to reach smaller employers monitoring and evaluation potential for a larger resource base efficient communications

– one point of contact– existing channels of communication

The Case for TDM at Multi-tenant Office Buildings Example: Carpool Zone matching

Delivery of one Carpool Zone group for multiple employers

The Case for TDM at Multi-tenant Office Buildings Trip-end facility improvements in common areas*

site organization and layout infrastructure amenities cycling walking public transit vehicle parking

*(CITE - Promoting Sustainable Transportation Through Site Design)

The Case for TDM at Multi-tenant Office Buildings Selling points for property managers

parking management improving accessibility and reducing congestion value-added service provided to tenants freeing up land base for development and rental

income

The Case for TDM at Multi-tenant Office Buildings Selling points for property managers (cont.):

LEED– New construction and major renovations– Credit 4: Alternative Transportation (up to four points)

BOMA “GO Green”– Existing buildings

The Case for TDM at Multi-tenant Office Buildings Planning policies TDM in development review Residential TDM TMA funding through development charges Incentives

Property Manager Involvement Models for Participation

1. Property manager pays one membership fee that covers all tenant memberships

2. Property manager pays a portion (e.g. 50%) of every tenant’s membership fee and members join individually

3. Property manager is a member through a board of trade or chamber of commerce and does not pay fee

Property Manager Involvement Background: Smart Commute Mississauga

incorporated non-profit TMA launched in April 2005 member-based 13 members 10 Carpool Zone groups

Property Manager Involvement Member Property Managers

Oxford Properties– Mississauga Executive Centre– Four-building complex (4,000 employees)– three main tenants (2,500 employees)

E.I. DuPont Canada– DuPont Corporate Centre– DuPont is main tenant

Bentall Real Estate– Meadowvale North Business Park– 19 tenants, 8,400 employees

Property Manager Involvement Process for property manager engagement

Invited to workshops two years before the TMA launched

Participated in stakeholder meetings Invited tenants to participate in formation meetings Recruited as board members

Property Manager Involvement Property manager participation

Members of the board Facilitate meetings with tenants Implement infrastructure and amenity improvements Open communication channels with tenants

Property Manager Involvement Tenant engagement

Tenant meetings / committees Through existing communication channels (newsletters) Via common areas (posters) Through tenant contacts

Lessons Learned Communication

Property managers open communication channels May limit direct contact with tenants

Implementation Three partners can slow down implementation Need a champion

Resources Need to identify both a decision maker and an implementor at

the property developer and tenant. Looking ahead

Huge opportunities for Smart Commute to work with developers

Ability to create Smart Commute ‘Hubs’ at large development parks

Questions?Catherine Habel

Program and Services Coordinator, Smart Commute Associationcatherine@smartcommute.ca, (416) 338-5083

Glenn GumulkaExecutive Director, Smart Commute Mississauga

glenn@smartcommute.ca, (905) 896-5941