google travel labs - what’s new in it for hoteliers
TRANSCRIPT
Google Travel Labs
Ecaterina PaunHead of User Experience protel hotelsoftware
new Google services for the travel industry
“Personally, I don't think we're in control of anything, except our attitude to what
comes our way.”
Bruce LawsonOpera Web browser Opera.com
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$$$ Google AdWords
$$$ Google AdWords
$ Google Hotel Finder
$ Google Map
$$$ Google AdWords
$$$ Google AdWords
$ Google Hotel Finder
$ Google Knowledge Graph Carousel / Google Hotel Finder
$ Google Map
Google Search link distribution"above the fold”
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HTTP://BLUMENTHALS.COMGOOGLE’S LOCAL CAROUSEL – TRAPPED IN GOOGLE’S WORLD?
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“Findability is the new Black.”
Liz StraussCEO & Founder, SOBCon
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CollegeHumorhttp://www.youtube.com/user/collegehumor
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I. Google New Services for the hotel industry
Google cards (Google Knowledge Graph & Google Now cards) Google Knowledge Graph Carousel, now with Hotel BookingsGoogle Hotel View interior 360 Imagery Google Hotel Finder: Get your hotel listed Google AdWords Enhanced CampaignsEmail any Google+ connection
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Google Knowledge Graph Information Cards
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Google Knowledge Graph Information Cards
Google Map
Google + Business
Google + Business
Google + Business
Google Hotel Finder
Google Places for Business
CompetitionGoogle + Business
Google Places for Business
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Google Map
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Google cards
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Google Now cards
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Google cards
Google + Business
Google Hotel Finder
Google Places for Business
Google Map+
Google Places for BusinessGoogle Hotel
Finder
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Google Knowledge Graph Carouselnow with Hotel Bookings
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Google Knowledge Graph Carouselnow with Hotel Bookings
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Google Knowledge Graph Carouselnow with Hotel Bookings
• Not yet available in Europe
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Google Knowledge Graph Carousel Sightings
Image via http://searchengineland.comGoogle Knowledge Graph Carousel Sightings Becoming More Frequent Within A Wider Variety Of Searches
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Google Knowledge Graph Carousel -heatmap
Image via http://searchengineland.comStudy: Google Local Carousel Results Win 48% Of Clicks, While Only 14.5% Of Clicks Were On The Map
48% Clicks
14.5% Clicks
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Google Hotel View interior 360 Imagery
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Google Hotel View interior 360 Imagery
Not spotted in Europe for hotels, yet.But spotted for our Italian partners, Serinissima.
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Google Hotel FinderGet your hotel listed
How can I have my hotel listed on Google Hotel Finder?Independent hotels: check with your PMS provider if they are one of the Google selected partners
Major hotel brands: direct implementation (from Central Reservation System to Google )OTA listing – is your hotel already listed on Booking.com, Expedia.com or another major OTA?
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• Powerful advertising tools for the multi-device world
• Smarter ads optimized for varying user contexts
• Advanced reports to measure new conversion types
Google AdWords Enhanced Campaigns
Bing Ads states that using location extensions on your ad can boost average CTR by as much as 33%.
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Email any Google+ connectionJanuary 9th, 2014
"Your email address isn't visible to a Google+ connection unless you send that person an email, and likewise, that person's email address isn't visible to you unless they send you an email.“
• Good news for the aggressive marketer
• Use it now, as it probably will be abused and removed
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Google Easter Eggatari breakout
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II. Google Travel Labs
Improve your website’s visibility on Google (search)Improve your business’s visibility on Google
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• Google AdWords• Google Plus (including Places & Maps) • YouTube - telling stories• Google Hotel Finder
Gabriele Schulze EntrepreneurMarketing4results.de Berlin
• Google Hotel Finder• Google Places for Business
Ingo DignasManaging Directorprotel hotelsoftware GmbH
• Google Hotel Finder• YouTube
Manfred Osthues Managing Directorprotel hotelsoftware GmbH
• Google Analytics• Google AdWords
anonymous SEO specialistBooking.com
• Google Hotel Finder• Google Plus
anonymousIndustry expertGoogle Travel
• Google Hotel Finder• Google Places for Business
anonymousSEO specialistExpedia
The top 2 most important Google services for hoteliers:
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Improve your website’s visibility Improve your business’s visibility on Google
Entertain & Tell stories: confidence & popularity
Direct bookings & easier rate comparison
Get your business on Google
Get your business on Google –social componentDetailed reports about your pages' visibility
Measure & track your marketing efforts
Advertise to boost website traffic and sales
Entertain & Tell stories: drive traffic to your website
Connect with customers & drive traffic to your website
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CONTENTSocial MediaMulti-devices presence
Google + REVIEWSIMAGESGOOGLE HOTEL FINDER
Improve your website’s visibility Improve your business’s visibility on Google
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II. Google Travel Labs
Google Hotel Finder Google + Business & Google Places for BusinessYouTube - A Traveler's Constant CompanionBillboard: 1 picture = 100 words
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Number and quality of reviewsPricingPresence on Google+ BusinessQuality PicturesProximity to City Center
Top 5 Hotel Finder Ranking FactorsGoogle Hotel Finder
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1. Number and quality of reviews
Sources: Google + users’ reviewsZagat reviews
Get more reviewsAsk your fans from other social networks (Facebook, Twitter, emailing)Ask at the desk
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2. Pricing
Google tends to show a variety of prices at first, but changing it based on user’s behaviorGoogle Hotel Finder also ranks hotels that are not overcharging customers Price model: CPC (cost per click) lead generation program‐ ‐
There are two bidding options:Pay a flat rate per night (example $1 per night)Pay a percentage of total price * # of nightsCPC= (x) * (Total price) * (# of nights).CPC= 0.2% * 120 * 2 = 0.48 Euro
The most important thing to remember is that the advertiser can only outbid those who are offering the same price
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3. Presence on Google+ Business
Hotels without Google + Pages?Verified listings are favorites
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4. Quality pictures
Pictures associated with hotel’s Google + Business & Google Places for Business“Pictures are worth 1000 words”Google+ Local photo and video guidelineshttps://support.google.com/plus/answer/2689731?hl=en&ref_topic=2624941
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4. Quality pictures
Sources of images Hotel’s Google + BusinessGoogle + usersOther Google image services (ex: panoramio)VFM Leonardo –travel & hospitality tech companyComing soon to Europe: Google Hotel View interior 360 Imagery
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5. Proximity to City Center
Google Hotel finder shows first results from the city centerThe results are slowly spiraled out from there.
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How can I have my hotel listed on Google Hotel Finder?Independent hotels: check with your PMS provider if is one of the Google selected partners
Major hotel brands: direct implementation (hotel’s Central Reservation System to Google)OTA listing – are your hotel already listed on Booking.com, Expedia.com or another major OTA?
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Losers
OTAsalready branded OTAs lose traffic Expedia claims that 40% of their trafficreserches hotels on Expedia but then visits and books on hotel branded websites
Meta search sitesKayak.com, SkyScanner.com, Trivago.com, etc , as Google Hotel Finder is itself a meta search site.
Winners
OTAsdominate the Google Hotel Finder pricing menu
Hotelspushing real-time availability & prices through Google API (once implemented by the PMS provider)
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Google Easter Egggoogle in 1998
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“Google Places for Business gives you access to free tools that help your business get online, be found on Google Search and Maps and get closer to your customers. ”
FREE
Dashboard
15 min
http://www.google.com/business/placesforbusiness/
“Your Google+ page helps you build a loyal fan base. Your customers can show their appreciation with ratings and reviews, use the +1 button to endorse your content, and re-share your posts across the web.”
FREE
Social component
Forever
http://www.google.com/+/business/
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Address+ PhoneEmail address + WebsiteDescription (add keywords, where possible)CategoriesInformation:
Service Areas and Location Settings Hours of operationsPayment optionsPhotosAdditional Details
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Be found on Google Search and Maps
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Local listing
Unverified local Google+ Page
Verified local Google+ Page
Displays on Google Maps
Has Posts and Videos tab
Customers can leave reviews
Verified checkmark next to name
Which category of Google+ page should I select?Select the “Local Business or Place” category if you have a physical storefront or provide services or goods within a local geographic area. This is the only category of Google+ pages that is eligible to show up on Google Maps.
Do I need a Google+ page if I already have a website?A Google+ page complements your existing website by giving your business a public identity and presence on Google.If you choose the “Local Business or Place” category, the information you provide on your Google+ page can also appear in Google search results and on Google Maps.
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Google Knowledge Graph Information Cards
Google Map
Google + Business
Google + Business
Google + Business
Google Hotel Finder
Google Places for Business
CompetitionGoogle + Business
Google Places for Business
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Google Map
Google Easter Eggdo a barrel roll
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YouTube - A Traveler's Constant Companion
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"188.2 million Americans watched 52.4 billion...videos in December [2013], while the number of video ad views totaled 35.2 billion.“*
comScore.com
We are living in a “more” society: we have more carsmore personal belongings more rooms/person we are watching more TV we have more free time we are watching more TV we want more, complex web experiences
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More data? Google Think Insights
Google Easter EggLegoland California
Billboard: 1 picture=100 wordsQuality pictures for Google cards
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Marketing 101
“If you live in any major city you see 800 ads /day
You’re so used to this that you not even notice it.
But your body does
Your heart rate increases
Your pupils dilate
You breathe faster
You became more alert
You’ve been trapped”
Billboard: 1 picture=100 words
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Quality pictures for Google cards
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Hotel’s Google + Business & Hotel’s Google Places for BusinessGoogle + usersOther Google image services (ex: panoramio)VFM Leonardo –travel & hospitality tech companyComing soon in Europe: Google Hotel View interior 360 Imagery
Billboard: 1 picture=100 words
Sources of images
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Billboard: 1 picture=100 words
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Billboard: 1 picture=100 words
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Billboard: 1 picture=100 words
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Billboard: 1 picture=100 words
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Billboard: 1 picture=100 words
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Billboard: 1 picture=100 words
Sources of images
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Billboard: 1 picture=100 words
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OTA: 15% better conversion for hotels with more images listed on hotel description: to be at least 17 images/hotel “Don’t make me think” web usability 1st rulePeople fall in love with imagesSpeed-read technique : Skimming & Scanning behaviorGoogle Knowledge Graph Carousel: lower ranked search results can get more “click throughs” due to carousel
Billboard: 1 picture=100 words
Why images are so important?
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Google Easter Eggzerg rush
• HOW GOOGLE PLANS TO DOMINATE THE TRAVEL SPHEREhttp://fredericgonzalo.com/en/2013/01/20/how-google-plans-to-dominate-the-travel-sphere/
• Google Think Insightshttp://www.google.com/think/industries/travel-tourism.html
• Google is developing a Street View-like feature to showcase hotel interiorshttp://www.foxnews.com/travel/2014/01/08/google-is-developing-street-view-like-feature-to-showcase-hotel-interiors/
• Google Officially Launches Knowledge Graph Carousel For Local Searchhttp://searchengineland.com/google-officially-launches-knowledge-graph-carousel-for-local-search-163809
• Google Knowledge Graph Carousel Sightings Becoming More Frequent Within A Wider Variety Of Searcheshttp://searchengineland.com/google-knowledge-graph-carousel-sightings-becoming-more-frequent-within-a-wider-variety-of-searches-163562
• Google Showing Date Selector In Knowledge Graph Carousel For Hotelshttp://searchengineland.com/google-showing-date-selector-knowledge-graph-carousel-hotels-182756
• Google Hotel Finder & The War for Hotel SERP Listingshttp://www.searchenginejournal.com/google-hotel-finder-war-hotel-serp-listings/67152/
• Google Hotel Finder Finally Gets Ability To Book Reservations From Your Phonehttp://www.webpronews.com/google-hotel-finder-finally-gets-ability-to-book-reservations-from-your-phone-2013-11
• GOOGLE HOTEL FINDER, FRIEND OR FOE?http://www.wihphotels.com/publication/google-hotel-finder-friend-or-foe/
• Google for Hotels: Q+A with David Zammitt, Google Travel Industry Managerhttp://reknown.com/2013/06/google-for-hotels-qa-with-david-zammitt-google-travel-industry-manager/
• An Optimized Google+Local Listinghttps://www.searchenginenews.com/se-news/content/7-online-assets-your-local-business-needs-to-survive-the-coming-years
• GOOGLE’S LOCAL CAROUSEL – TRAPPED IN GOOGLE’S WORLD?http://blumenthals.com/blog/2013/06/25/googles-local-carousel-trapped-in-googles-world/
• Google Places for Business vs. Google+ Localhttp://searchenginewatch.com/article/2293053/Google-Places-for-Business-vs.-Google-Local
• Google Officially Launches Local Results Carouselhttp://searchenginewatch.com/article/2276176/Google-Officially-Launches-Local-Results-Carousel
Credits
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• What is Google+ Local?https://support.google.com/plus/answer/2531255?hl=en
• Types of local pages in Google+https://support.google.com/plus/answer/2659170?hl=en&ref_topic=2566084
• Score ratings for local placeshttps://support.google.com/plus/answer/1723748
• The Google Hotel Finder: A Game Changing Event, a “Greed is Good” Defining Moment, or a Natural Move to Serve Better Search Results?http://cdn.hebsdigital.com/cms/pressroom/11_hotelsmag_google_hotel_finder.pdf
• Google Hotel Price Ads (HPA)http://www.impaqt.com/insights/Google_HPA.cfm
• Google Hotel Finder & The War for Hotel SERP Listingshttp://www.searchenginejournal.com/google-hotel-finder-war-hotel-serp-listings/67152/
• Google Hotel Finder: How To Get Most Of Ithttp://blog.inndesk.com/post/41186280928/google-hotel-finder
• Google Supporthttps://support.google.com/plus/answer/2659170?hl=en&ref_topic=2566084http://www.google.com/business/placesforbusiness/http://www.google.com/+/business/faq.html
Google Hotel View interior 360 Imageryhttp://www.foxnews.com/travel/2014/01/08/google-is-developing-street-view-like-feature-to-showcase-hotel-interiors
Google Preps “Hotel View” Interior 360 Imageryhttp://searchengineland.com/google-preps-hotel-view-to-boost-travel-wallet-offerings-181398
• Study: Google Local Carousel Results Win 48% Of Clicks, While Only 14.5% Of Clicks Were On The Maphttp://searchengineland.com/study-google-local-carousel-results-win-48-of-clicks-while-map-only-earned-14-5-of-clicks-164925
Google Places for Business vs. Google+ Localhttp://searchenginewatch.com/article/2293053/Google-Places-for-Business-vs.-Google-Local
Credits
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Thank You!
Ecaterina Paun
[email protected]@katepfaulinkedin.com/in/katepfauplus.google.com/+EcaterinaPaun/
protel hotelsoftware GmbH
[email protected]@protel_enfacebook.com/protelhotelsoftwareplus.google.com/+ProtelNet/