guard.social
TRANSCRIPT
guard.social
SOCIAL MEDIAMarketing or Customer Care?
FACT
Gartner says that by 2020, 90% of companies will be using social media for customer service
Yet in order to meet that objective,
companies need to start taking action today
PROBLEM
BUT
MARKETING & CUSTOMER CARE Have to work together on social media
PROBLEM
They have different needs
They have different measurements
Most likely they don’t like each other
SOLUTION
KEEP MARKETING AND CUSTOMER CARE
AS FAR APPART AS POSSIBLE
POST REPLY
GUARD.SOCIAL allows Social Media Managers to keep control over social
and leverage resources from other functions without changing tools or workflows
POSTHow much time are you wasting while
creating, approving, posting and assessing your social editorial plan?
COMPARE
Cross content and cross channel statistics
(image vs text vs videos)
Campaign statistics (winter collection vs summer collection)
User engagement statistics
Organized social content repository (custom tags)
Create & collaborate on drafts(copywriter, graphic designer…)
Posts preview (real social-based preview)
CREATE
Mobile enabled preview and approval (no login needed)
One click multi level approval
Involve external users on drafts
APPROVE
Shared team content calendar
Effortless automated scheduling
Multiple social media posting
POST
REPLYAre you consistently giving the best possible answer
to your customers on social media?
SUPPORT
Automatic content filtering and prioritization
Social customer support of Facebook, Twitter, Mail
Automatic routing
Manage Social requests as emails
Native integration with contact sender tools (Cisco, Avaya, Genesys)
Communicate with external users with one click
INTEGRATE
Reply to all social media
Rich customer profiles (social and ticket history, likes, etc.)
CRM integration
REPLY
Export your data
Key performance matrix
Drill down to discover trends
ANALYSE
CONTACT US