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guard . social SOCIAL MEDIA Marketing or Customer Care?

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Page 1: Guard.Social

guard.social

SOCIAL MEDIAMarketing or Customer Care?

Page 2: Guard.Social

FACT

Gartner says that by 2020, 90% of companies will be using social media for customer service

Yet in order to meet that objective,

companies need to start taking action today

Page 3: Guard.Social

PROBLEM

BUT

MARKETING & CUSTOMER CARE Have to work together on social media

Page 4: Guard.Social

PROBLEM

They have different needs

They have different measurements

Most likely they don’t like each other

Page 5: Guard.Social

SOLUTION

KEEP MARKETING AND CUSTOMER CARE

AS FAR APPART AS POSSIBLE

Page 6: Guard.Social

POST REPLY

GUARD.SOCIAL allows Social Media Managers to keep control over social

and leverage resources from other functions without changing tools or workflows

Page 7: Guard.Social

POSTHow much time are you wasting while

creating, approving, posting and assessing your social editorial plan?

Page 8: Guard.Social

COMPARE

Cross content and cross channel statistics

(image vs text vs videos)

Campaign statistics (winter collection vs summer collection)

User engagement statistics

Page 9: Guard.Social

Organized social content repository (custom tags)

Create & collaborate on drafts(copywriter, graphic designer…)

Posts preview (real social-based preview)

CREATE

Page 10: Guard.Social

Mobile enabled preview and approval (no login needed)

One click multi level approval

Involve external users on drafts

APPROVE

Page 11: Guard.Social

Shared team content calendar

Effortless automated scheduling

Multiple social media posting

POST

Page 12: Guard.Social

REPLYAre you consistently giving the best possible answer

to your customers on social media?

Page 13: Guard.Social

SUPPORT

Automatic content filtering and prioritization

Social customer support of Facebook, Twitter, Mail

Automatic routing

Page 14: Guard.Social

Manage Social requests as emails

Native integration with contact sender tools (Cisco, Avaya, Genesys)

Communicate with external users with one click

INTEGRATE

Page 15: Guard.Social

Reply to all social media

Rich customer profiles (social and ticket history, likes, etc.)

CRM integration

REPLY

Page 16: Guard.Social

Export your data

Key performance matrix

Drill down to discover trends

ANALYSE

Page 17: Guard.Social

CONTACT US