guard.social
TRANSCRIPT
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guard.social
SOCIAL MEDIAMarketing or Customer Care?
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FACT
Gartner says that by 2020, 90% of companies will be using social media for customer service
Yet in order to meet that objective,
companies need to start taking action today
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PROBLEM
BUT
MARKETING & CUSTOMER CARE Have to work together on social media
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PROBLEM
They have different needs
They have different measurements
Most likely they don’t like each other
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SOLUTION
KEEP MARKETING AND CUSTOMER CARE
AS FAR APPART AS POSSIBLE
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POST REPLY
GUARD.SOCIAL allows Social Media Managers to keep control over social
and leverage resources from other functions without changing tools or workflows
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POSTHow much time are you wasting while
creating, approving, posting and assessing your social editorial plan?
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COMPARE
Cross content and cross channel statistics
(image vs text vs videos)
Campaign statistics (winter collection vs summer collection)
User engagement statistics
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Organized social content repository (custom tags)
Create & collaborate on drafts(copywriter, graphic designer…)
Posts preview (real social-based preview)
CREATE
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Mobile enabled preview and approval (no login needed)
One click multi level approval
Involve external users on drafts
APPROVE
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Shared team content calendar
Effortless automated scheduling
Multiple social media posting
POST
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REPLYAre you consistently giving the best possible answer
to your customers on social media?
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SUPPORT
Automatic content filtering and prioritization
Social customer support of Facebook, Twitter, Mail
Automatic routing
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Manage Social requests as emails
Native integration with contact sender tools (Cisco, Avaya, Genesys)
Communicate with external users with one click
INTEGRATE
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Reply to all social media
Rich customer profiles (social and ticket history, likes, etc.)
CRM integration
REPLY
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Export your data
Key performance matrix
Drill down to discover trends
ANALYSE
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CONTACT US