introducing being human - prosci · 4/08/16 2 topics • why leaders need to change how they lead...
TRANSCRIPT
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The Three Simple Things Successful Change Leaders Do Presented to Convergence Change Conference Canberra April 2016
Catherine Smithson July 2016
Introducing Being Human • Founded in 1993 • Our mission: develop change-capable people and organisations so they achieve the benefits of change.
• Prosci Primary Affiliate Australia and New Zealand.
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Topics • Why leaders need to
change how they lead change
• The three key behaviours of effective change leaders
• Practical tips and takeaways
• Questions and answers.
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“Change is the law of life. And those who look only to the past or present are certain to miss
the future.” John F. Kennedy
Where to find today’s slides and recording • Being Human Company Linked in Profile – Follow us • Catherine Smithson’s Linked In profile • Being Human’s Facebook page • www.slideshare.net Search for Being Human Pty Ltd
(now includes option to listen to recording) • YouTube - Search for Being Human Pty Ltd
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Prosci 2016 Best Practices in Change Management Benchmarking Report • 1,120 participants • 56 countries • Top 3 roles:
• Change Management team leader
• External consultant • Project team leader
• 6 new topics • Culture • Cultural awareness and global
literacy • Change Agent Networks • Complementary roles • Vertical industry customisation • Certification in Change
Management
The largest body of Change Management knowledge in the world.
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Objectives of the Best Practices Report 1. Uncover lessons learned
from practitioners and consultants so current change Management Teams can benefit.
2. Focus on what is working and what is not working
3. Emerging trends & future direction of the discipline.
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Snapshot of participants Australia
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Why leaders need to change how they lead change
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Change has changed
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Nimble organization: one that has a sustained ability to quickly and effectively respond to the demands of change while continually delivering high performance.
Daryl Conner, The Characteristics of Nimble Execution December 20, 2010
Agility [uh-jil-i-tee]
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Don’t Log in!
• Desktop • Laptop • Tablet • Smart
phone
A select group of organisations succeed with change
IBM Making Change Work Report While the Work Keeps Changing Report August 2014
1,400 organisations globally, over 20 industries,
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Many organisations lack change capabilities
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IBM Making Change Work Report While the Work Keeps Changing Report August 2014
1,400 organisations globally, over 20 industries,
76%
The good news: leaders see the need for investing in change capability
“Our ability to adapt is a key source of
competitive advantage.”
PWCs 2008
“Organisational agility is critical to business
success.” McKinsey 2009
90%
“Our organizations are nearing, at or past the
point of saturation.” Prosci Best Practices Report 2016
78%
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Moving from “hit and miss” change….
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to consistent, successful implementation and benefit realisation with
high employee engagement
Greatest contributors to success
1. Active and visible executive sponsorship
2. Structured Change Management approach
3. Dedicated Change Management resources
4. Interaction and engagement with Project Management
5. Employee engagement and participation
6. Frequent and open communication
7. Engagement with middle managers
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✔
✔
2014 rank
2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
ê
é
✔
✔
✔
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Sponsor Effectiveness Directly Correlates to Project Success
19 2016 Best Practices in Change Management Report.
1,120 participants in 56 countries. Prosci Inc copyright 2016.
29%
42%
54%
72%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Very ineffective Sponsor
Ineffective Sponsor
Moderately effective Sponsor
Extremely effective Sponsor
Perc
enta
ge o
f res
pond
ents
who
met
or e
xcee
ded
obje
ctiv
es
Correlation of Sponsor Effectiveness with Meeting Objectives
Access to the Sponsor
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45%
40%
61%
71%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Little or no access
Inadequate access
Adequate access
More than adequate access
Perc
enta
ge o
f res
pond
ents
that
met
or e
xcee
ded
obje
ctiv
es
Correlation of Sponsor Access with Meeting/Exceeding Objectives
2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
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Solution is designed, developed and delivered effectively
(Technical side)
Solution is embraced, adopted and utilised effectively
(People side)
© Prosci Inc. All rights reserved www.change-management.com
The three simple things change leaders do
• Actively and visibly participate throughout the project
• Build a coalition of sponsorship
• Communicate support and promote the change to impacted groups
22 2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
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1. Participate actively and visibly
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• Support the Change Management team • Pro actively remove
obstacles • Understand the change
process, its impact and desired future state for groups
• Champion the change • Actively support the
change management work • Participate in change
activities and messages
Don’t be the vanishing Sponsor!
2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
2. Build a Sponsorship Coalition
• Engage leaders across the organisation
• Create and sustain a change agent network
• Clarify roles and set expectations with mid level and front line managers
• Solicit and listen to management feedback
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“Assemble a group with the power and energy to lead and support a collaborative change effort.”
Jonh Kotter, Leading Change
2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
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3. Communicate support and promote the change to impacted groups
What do employees want to see and hear from you?
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Current state
Transition state
Future state
Messages • Why is the change happening? • What are the risks of not changing? • Why now? • How does this change align with our
strategy and direction?
Actions • Celebrate successes • Recognize individuals and groups • Manage resistance • Demonstrate commitment to
sustaining this change
2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
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Key challenges for change leaders
1. Avoiding the Delegation Trap 2. Time and focus – “normal
job” and “change job” 3. Personal commitment – not
delivering scripts 4. Courage to lead the “hard to
love” changes. 5. Others?
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“Life comes at us in waves. We can't predict or control those waves, but we can learn to surf.”
Dan Millman
Greatest contributors to success
Active and visible executive
sponsorship
28 2016 Best Practices in Change Management Report. 1,120 participants in 56 countries. Prosci Inc copyright 2016.
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Q&A
Where to find today’s slides and recording • Being Human Company Linked in Profile – Follow us • Catherine Smithson’s Linked In profile • Being Human’s Facebook page • www.slideshare.net Search for Being Human Pty Ltd
(now includes option to listen to recording) • YouTube - Search for Being Human Pty Ltd
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More info
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beinghuman.com.au • Free Prosci Webinars • Free Community of Practice
Webinars • Change Conversations
Seminar, Canberra, May 25
Prosci • change-management.com • prosci.com • portal.prosci.com