is20074 life digital transformation infographic v17 · 2020. 7. 31. · driving digital...

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Life insurers may gravitate to “safety” of applicants would rather forego required physical exams or labs 1 50% of IT budgets maintain legacy systems 4 increase in life expectancy in past 50 years 6 10% 36.1% 60% of business requires a medical exam or attending physician’s statement (APS) 2 Insurers will lose around $10B in premium over the next three years to smoker nondisclosure 3 ...and costs Pressure is on for a digital underwriting process that’s fast, accurate, and efficient Limited risk metrics and unknown drivers of individual mortality inhibit effective enterprise risk management Leadership Can be cautious and conservative The economy Low returns, slow growth, expense pressures Working norms Legacy systems, workflows hurt customer experience and inhibit growth Uncertain economy Focus on profitability Digital skills gap Fear of failure Analytics Technology Product Development Underwriting Policyholder Service Post-Bind Claims Enterprise Risk Management Automate underwriting with jet-issue Enhance customer experience with timelier risk data and automated rules engines Stay agile and boost speed to market with flexible technology, modular tools, and e-app support Proactively manage in-force book of business and understand correlated risks across your portfolio Manage, transact, and price for excess mortality events or shocks with stochastic risk analysis Automate claims with flexible auto-adjudication rules Automate regulatory compliance reporting Increase underwriting precision to support proper pricing Refine reserving and pricing strategies with benchmarking and stress testing Streamline portfolio management with rapid assessment of reserving and reinsurance metrics Flag potential nondisclosure and address rating integrity issues at point of quote Help reduce processing time and cut expenses Fight fraud with robust claims tools Innovation is the challenge Change is coming Inaction can threaten your business Major barriers to innovation Today’s state of play increase in overdose deaths over the past 20 years 8 3.6 x Smoking rates are 36.1% for women with a GED, 6.4% for those with a college degree $ 10B $ 400K-500K 5 On average, it takes 6-9 months to develop and test a new product... 6 9 Months Legacy systems can cripple modernization To innovate, you’ll need transformative tools across your business To gain agility, contain risk, and overcome the resource deficit, your partner choice will be critical Shrinking revenue Falling market share, increased competition, mispriced mortality risk, and poor customer experience Soaring expenses Labor costs, employee turnover, and lost productivity Shifting risk profiles Adverse selection, socio-economic cycles, pandemics, and alternative competition Where and when you are ready for change, Verisk’s end-to-end life insurance solution suite can help. Our scale and deep domain expertise connect you with unique and powerful data assets; flexible, future-proof technologies; and advanced predictive, diagnostic, and prescriptive decision analytics. Discover innovation that’s tested, ready to integrate, and supported. 6.4% 85% Expenses Application Validation Identify nondisclosure at point of underwriting Claims Fast-track valid claims and fight fraud Market Opportunity Use data and analytics to generate new insights Enterprise Risk Management Use in-force portfolio management to assess mortality exposure Underwriting and Pricing Select and price risks more accurately Foundation Maintain compliance, agility, and speed to market Customer Experience Enable straight-through processing and innovative e-app Verisk has solutions throughout the policy life cycle Sources People Process Technology Contribute to low funding for Revenue Driving Digital Transformation in Life Insurance How will your organization meet the transformation challenge? Harness the power of data, analytics, and technology across the life insurance value chain. Risk profile 1. LIMRA, 2018 Insurance Barometer, May 22, 2020. 2. Society of Actuaries, Emerging Underwriting Methodologies and their Impact on Mortality Experience Delphi Study, August 2018. 3. Verisk research. 4. PricewaterhouseCoopers, Ltd., A Perspective on Modernising Insurance Legacy Systems, 2020. 5. Ibid. 6. Macrotrends, U.S. Life Expectancy 1950-2020. 7. Truth Initiative, The facts about women and tobacco, March 5, 2019. 8. National Center for Health Statistics, NCHS Data Brief No. 329, November 2018. © 2020 Insurance Services Office, Inc. Verisk Analytics and the Verisk Analytics logo are registered trademarks and Verisk and the Verisk logo are trademarks of Insurance Services Office, Inc. All other product or corporate names are trademarks or registered trademarks of their respective companies. is20074 (7/20) Life is Changing. Verisk is here for every step of your transformation. Verisk has the unmatched data and analytics expertise and innovative technology to help transform a range of workflows and operations. Our tools offer far-reaching support: quoting, underwriting, policy administration, in-force portfolio optimization, claims efficiency, and risk modeling for enterprise risk management. Learn more at Verisk.com/life

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Page 1: is20074 Life Digital Transformation Infographic V17 · 2020. 7. 31. · Driving Digital Transformation in Life Insurance How will your organization meet the transformation challenge?

Life insurers may gravitate to “safety”

of applicants would rather forego required physical exams or labs150% of IT budgets maintain

legacy systems4

increase in life expectancy in past 50 years610%

36.1%60%of business requires a medical exam or attending physician’s statement (APS)2

Insurers will lose around $10B in premium over the next three years to smoker nondisclosure3

...and costs

Pressure is on for a digital underwriting process that’s fast, accurate, and ef�cient

Limited risk metrics and unknown drivers of individual mortality inhibit effective enterprise risk management

LeadershipCan be cautious and conservative

The economy Low returns, slow growth, expense pressures

Working norms Legacy systems, work�ows hurt customer experience and inhibit growth

Uncertain economy

Focus on pro�tability

Digital skills gap

Fear of failure

Analytics Technology

ProductDevelopment

Underwriting

Policyholder Service

Post-Bind

Claims

Enterprise Risk Management

Automate underwriting with jet-issue

Enhance customer experiencewith timelier risk data and automated rules engines

Stay agile and boost speed to market with �exible technology, modular tools, and e-app support

Proactively manage in-force book of business and understand correlated risks across your portfolio

Manage, transact, and price for excess mortality events or shocks with stochastic risk analysis

Automate claims with �exible auto-adjudication rules

Automate regulatory compliance reporting

Increase underwriting precision to support proper pricing

Re�ne reserving and pricing strategies with benchmarking and stress testing

Streamline portfolio managementwith rapid assessment of reserving and reinsurance metrics

Flag potential nondisclosure and address rating integrity issues at point of quote

Help reduce processing time and cut expenses

Fight fraud with robust claims tools

Innovation is the challenge

Change is coming

Inaction can threaten your business

Major barriers to innovation Today’s state of play

increase in overdose deaths over the past 20 years83.6x

Smoking rates are 36.1% for women with a GED, 6.4% for those with a college degree$10B $400K-500K

5

On average, it takes 6-9 months to develop and test a new product...

6–9Months

Legacy systems can cripple modernization

To innovate, you’ll need transformative tools across your business

To gain agility, contain risk, and overcome the resource de�cit, your partner choice will be critical

Shrinking revenueFalling market share, increased competition, mispriced mortality risk, and poor customer experience

Soaring expensesLabor costs, employee turnover, and lost productivity

Shifting risk pro�lesAdverse selection, socio-economic cycles, pandemics, and alternative competition

Where and when you are ready for change, Verisk’s end-to-end life insurance solution suite can help. Our scale and deep domain expertise connect you with unique and powerful data assets; �exible, future-proof technologies; and advanced predictive, diagnostic, and prescriptive decision analytics.

Discover innovation that’s tested, ready to integrate, and supported.

6.4%

85%

Expenses

Application ValidationIdentify nondisclosure at point of underwriting

ClaimsFast-track valid claims and �ght fraud

Market OpportunityUse data and analytics to generate new insights

Enterprise Risk Management

Use in-force portfolio management to assess

mortality exposure

Underwriting and PricingSelect and price risks more accurately

FoundationMaintain compliance, agility, and speed to market

Customer ExperienceEnable straight-through processing and innovative e-app

Verisk has solutions throughout the policy life cycle

Sources

People ProcessTechnology

Contribute to low funding for

Revenue

Driving Digital Transformation in Life InsuranceHow will your organization meet the transformation challenge?Harness the power of data, analytics, and technology across the life insurance value chain.

Risk pro�le

1. LIMRA, 2018 Insurance Barometer, May 22, 2020. 2. Society of Actuaries, Emerging Underwriting Methodologies and their Impact on Mortality Experience Delphi Study, August 2018.3. Verisk research.4. PricewaterhouseCoopers, Ltd., A Perspective on Modernising Insurance Legacy Systems, 2020.

5. Ibid.6. Macrotrends, U.S. Life Expectancy 1950-2020.7. Truth Initiative, The facts about women and tobacco, March 5, 2019.8. National Center for Health Statistics, NCHS Data Brief No. 329, November 2018.

© 2020 Insurance Services Of�ce, Inc. Verisk Analytics and the Verisk Analytics logo are registered trademarks and Verisk and the Verisk logo are trademarks of Insurance Services Of�ce, Inc. All other product or corporate names are trademarks or registered trademarks of their respective companies.is20074 (7/20)

Life is Changing. Verisk is here for every step of your transformation.Verisk has the unmatched data and analytics expertise and innovative technology to help transform a range of work�ows and operations. Our tools offer far-reaching support: quoting, underwriting, policy administration, in-force portfolio optimization, claims ef�ciency, and risk modeling for enterprise risk management.

Learn more at Verisk.com/life