ORGANISATIONAL STUDY IN “PUSHPAGIRI MEDICAL COLLEGE THIRUVALLA “

PRESENTED BY, NIDHIYA.S ROLL NO:23 REG NO:60744

INDUSTRY PROFILEMedical care is the major

function of the hospital organization. Hospital is an integral part of the social and medical organization, the function of which is to provide for the population complete health, the hospital is also a center for the training of health worker and for biosocial research(WHO). This project report explains in short the role and responsibility of the hospital supportive services and the qualities for the persons and departments to ensure smooth, efficient and comprehensive working of the entire hospital to achieve its objectives

COMPANY PROFILE

COMPANY PROFILE

Pushpagiri Medical College, Thiruvalla is one of the super specialty multi disciplinary hospital in Kerala.

It is a charitable hospital in the private management which has blessed a trial of excellence in the healthcare and services.

In 1959, Zachariah Mar Athanasious, the third Bishop of Thiruvalla started a small clinic with 8 beds and it was named Pushpagiri Hospital.

The hospital was started with private medical facility to women and children.

In those days Pushpagiri was the only hospital that created to the needs of vast population in and around Thiruvalla

It has now developed in to 1200 bedded hi-tech super specialty hospital with many facility and DNB courses in Orthopaedics and surgery.

The hospital offers best care through 210 highly qualified medical professionals, 400 committed nursing staff, 200 para-medical staff, 200 wage earning staff and 300 other staff.

It provided latest medical treatment with advanced equipments making diagnosis easy and accurate.

MISSION:To work towards a knowledge society with life in abundance through science and technology, improving health care of our immediate community, the

state, the country, and the world at large…

VISSION: We care God cures.

OBJECTIVES OF THE STUDY

•To get familiarized with the service of the organization

•To acquainted with the different departments in an organization and their functioning.

•To understand how the key business process are carried out in organizations.

•To understand how information is used in organization for decision making at various levels.

•To understand overall functioning and performance of the organization.

•To relate theory with practice

•To know about the environment of the organization.

•To know their marketing activity of the organization.

•To study the control and co-ordination of various department to achieve organizational goal.

LIMITATIONS OF THE STUDY

•Due to the busy working schedules, interactions with most of the company officials were not possible.

•The non disclosure of confidential report might have affected the study.

•Time limitation.

•Lack of support from certain department due to their work load.

•Information provided by the company is assumed to be authentic..

ORGANISATION STRUCTURE.

DEPARTMENTS OF PUSHPAGIRI

HR DEPARTMENT STRUCTUREHR DIRECTOR

EXECUTIVE

TRAINEES

TRAINEES

EXECUTIVE

TRAINEES

MARKETING DEPARTMENT STRUCTURE

MARKETING MANAGER

Asst.Manager

Trainees Trainees

Insurance Coordinator

Trainees

FINANCE DEPARTMENT STRUCTURE

FINANCE MANAGER

INCHARGE

BILLING

PAYMENTS

CONTROLLER

ACCOUNTANT

SYSTEM DEPARTMENT STRUCTURE

SYSTEM MANAGER

SYSTEM DEVELOPER

TRAINEES

SYSTEM ASSISTANT

TRAINEES

SWOT ANALYSIS

•Pushpagiri Medical College Hospital is strongly supported by the Arch diocese of the Thiruvalla providing the services of sincere and dedicated priests and nuns.

• Greater support & encouragement from the local area.

• Collaboration & support from national & international agencies & other organizations.

•Availability of C.T & M.R.I scan devices and well equipped blood bank.

STRENGTHS

Availability of doctors in the community radio i.e. Radio Macfast 90.4 Nattukarkku Koottai.

Availability of well qualified and experienced doctors.

Application of effective performance appraisal system for the employees.

Better coordination among the departments.

Add on program in Corporate and social responsibility like pain and palliative care unit, introduction of medical insurance etc.

Strong informal communication channel among hospital departments.

WEAKNESSES

• Lack of technological up gradation.• Lack of professionalism in many areas.• Lack of continuous service of employees.• Comparatively lower commitment of the

employees.• Unavailability of female surgeons.• Low return on investment.• Inadequate sources for tapping adequate funds

for modernization program.

OPPORTUNITIES

The only medical college in the district of Pathanamthitta.

Potential for establishing sound and Strong relationship & form of collaboration with foreign hospitals and medical universities.

Scope for upgrading the hospital to international standards.

Opportunity for introducing updated technology.

Potential for incorporating Ayurveda, Homeopathy, Naturopathy techniques.

Development of indigenous technology, Mobile clinic, Medical village.

THREATS.

The organization suffers from following threats,

• Competition from the multispecialty hospitals.• High salaries for the nurses in other countries.• Shortage of experienced nurses.• Non availability of experienced and well

qualified female surgeons.

FINDINGS• Good reputation in the hospital industry.

• Highly qualified and skilled employees.

• High priced services are provided.

• Good critical care service

• The number of employees is high.

• Employees have high stress at their work.

Computerization of all departments is not effective.

The hospital has a strong commitment towards the patients and society.

Proper Auditing is carried out in the hospital every year to ensure financial transparency.

The hospital is an Eco-friendly organization which takes systematic measures for the disposal of waste materials.

High labour turnover

SUGGESTIONS.•Reduce the charges for services.•Increase facilities for training and development for all employees.•Suggestions from employees should be obtained before further improvement of the organization.•It is advisable for the management to take appropriate steps to acquire sufficient permanent man power.•More Medical Camps and Awareness program should be conducted to increase the health awareness of the public.•Shift timings should be rescheduled as per the convenience of the staffs.

•Expensive medicines should be stocked in the Pharmacy and it should be sold at reasonable price to the patients who deserve it.

•Sophisticated machineries and equipments should be installed in the hospital.

• Policy decisions must be taken by the management to introduce updated technologies in different departments.

•Initiatives may be taken by the management to introduce the mechanism of quality circles.

•Steps may be taken to centralize the billing section and to introduce an efficient management system.