portfolio practicumii (marbie pajares)
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On-the-JobTrainingPortfolio
College of Technology
Diploma in Office Management
Technology with specialization in
Medical Office Practicum II
Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS
Tel no. 428-91-44
Marbie Louise D. Pajares
TRAINEE
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Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS
Tel no. 428-91-44
A NARRATIVE REPORT ON THE JOB TRAINING
UNDERTAKEN AT
PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL
A Report Submitted to the Faculty of
COLLEGE OF TECHNOLOGY
Polytechnic University of the Philippines
Quezon City Campus
In Partial Fulfillment of the Requirements for the
Diploma in Office Management Technology
Medical Office Practicum
MARBIE LOUISE D. PAJARESName of Student
June 8, 2013
Date Submitted
2x 2 formalPicture
(corporate)
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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Vision
Clearing the paths while laying new foundations to transform the Polytechnic University of
the Philippines into an epistemic community.
Mission
Reflective of the great emphasis being given by the country's leadership aimed at provid-ing appropriate attention to the alleviation of the plight of the poor, the development of
the citizens, and of the national economy to become globally competitive, the University
shall commit its academic resources and manpower to achieve its goals through:
1. Provision of undergraduate and graduate education which meet international stan-
dards of quality and excellence;
2. Generation and transmission of knowledge in the broad range of disciplines relevant
and responsive to the dynamically changing domestic and international environment;
3. Provision of more equitable access to higher education opportunities to deserving and
qualified Filipinos; and
4. Optimization, through efficiency and effectiveness, of social, institutional, and individual
returns and benefits derived from the utilization of higher education resources.
Philosophy
As a state university, the Polytechnic University of the Philippines believes that:
Education is an instrument for the development of the citizenry and for the enhance-
ment of nation building;
Meaningful growth and transformation of the country are best achieved in an atmos-
phere of brotherhood, peace, freedom, justice and a nationalist-oriented education im-
bued with the spirit of humanist internationalism.
Strategic Objective: 8-Point Agenda:1. Pursuing Academic Excellence through Disciplinal Integrity.
2. Embedding a Culture of Research
3. Insuring Transparency and Participatoriness in Giving Rewards and Sanctions
4. Modernizing and Upgrading of Physical Facilities, Equipment, Library, and Campus
Development
5. Academic Freedom
6. Institutionalizing Civil Society Engagement and Involved Extension Service Program
7. Assuring Transparency in Fiscal Responsibility
8. Assessing Institutional Processes and Reviewing Critically and Rationally the Organization
Shared Values
God-Fearing
Love for Humanity and Democracy
Collegiality
Integrity and Credibility
Transparency and Accountability
Passion for Learning
Humanist Internationalism
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I. ACKNOWLEDGMENT
First of all, I would like to thank the AFPMC for introducing and
referring us to the PNPGH, because of them, we find our summer
OJT and we get a great experience in PNPGH. Having a great ex-perience in PNPGH is not enough without our supervisors.
I would like to acknowledge first Police Senior Inspector June
Christy Manga for allowing us to have our OJT in their office. And for
guiding us while Im in my work.
And to Police Officer 3 Edison Balaan for some knowledge that
we learn without handling a book, and he is so very talkative abouthis experience in his job, family, childhood, college life, and, and
many more.
II. INTRODUCTION
Before we came at PNPGH, there are struggles that we en-
countered. We are expecting to have our OJT at AFPMC but ourluck is not there, they say that we need an affiliation letter before
we conduct an OJT to them, but our question is, HOW?
Affiliation letter is a four months process before your OJT, and
were working on it with Professor Morales, and we intend to have
our third year OJT to them.
In Philippine National Police General Hospital, I started to workApril 22, 2013 until May 31, 2013. Ive learn many things while Im tak-
ing my OJT inside the hospital,
.
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III. COMPANY PROFILE
Name of Company: PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL
Address: CAMP CRAME, QUEZON CITY
Contact Number: PO1 Kenneth Mar Mangantulao
Contact Person: 09433286019
Department/Division/Section: MEDICAL RECORD and OUT PATIENTInclusive Dates of Training: APRIL 22, 2013 TO MAY 31, 2013
Company Vision, Mission, and Values:
Mission
To provide an excellent, service-oriented health care system to PNP
personnel and their dependents, PNP retirees and authorized civilians
through caring and highly competent professionals.
Vision
Our vision is to be a CENTER OF EXELLENCE in health care services
with the support of government and non-government organizations in the
line with PNP integrated transformation program.
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Pictures of the Company (physical structures)
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IV. OBSERVATIONS IN THE COMPANY
What I have observed at PNP General Hospital are the employees (NUP
- Non-Uniformed Personnel and Police) assigned in the Out Patient Depart-
ment, they have a long patience in random patients attitude, most of all,
the police patients are so bossy and they are angry at all time. And thats
what weve not just observed, we also adopt and learn how to have a longpatience too.
The strength and challenges of this company is that they have more
patients everyday and most of the time, they are all angry, and we need to
sustain and reserve our patience in patients
I think the best practice of this company is to get more employees, and
that is for them also, to be more fast and reliable work force.
My over-all observation in Out Patient Department is the transaction of
the charts are very slow to send in different departments of the hospital, and
another, we did not receive the charts on time, so, we hard to find thecharts of the patient, most of them if they are a follow up check up.
V. PERIODIC REPORTS (daily, weekly, monthly)
What we do daily are the following:
Assisting patients about their charts
Making a Hospital IDs
Encoding and Indexing
What we do weekly are the following:
Every Friday, we are close at 9am to 1pm, because the all doc-
tors have a conference weekly, so we do not entertain patients at 9am and
we will resume at 1pm
What we do monthly are the following:
Every two months we have a conference about Medical Re-
cord Section, Out Patient Department and Admitting department concerns
and problems to talk about.
During my whole training in Philippine National police General Hospital,
I think the problems that I have encountered is the unallocated charts, mis-
place charts, loose sheets, when patient bring their own chart at home,
when doctor holds the patients Chart, wrong terminal number upon up-
date, wrong stapled chart and many more...
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser: PROF. SHERYL MORALES
Total no. of hours:144 Signed by the Supervisor: PCINSP JUNE CHRISTY MANGA Date: June 3, 2013
Month: AprilThe following tasks were
performed:
Week No. 1 (Weekly)
Date: 04/22/13
-Making Hospital IDs
-Assisting patients and
patients concern
-Distributing charts in
different departments
-Encoding patients
terminal number
-Giving birth certificates
and then we log in to
Log Book
-Indexing patients
terminal number-Returning back the
patients chart at the
right place. (cabinet)
-Getting their chart
when they need it
-Updating charts
before check up
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 04/23/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 04/24/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 04/25/13Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 04/26/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Week No. 2
Date: 04/29/13
-Making Hospital IDs-Assisting patients and
patients concern
-Distributing charts in
different departments
-Encoding patients
terminal number
-Giving birth certificates
and then we log in to
Log Book
-Indexing patients
terminal number
-Returning back the
patients chart at the
right place. (cabinet)
-Getting their chart
when they need it
-Updating charts
before check up
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 04/30/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/01/13
Date: 05/02/13
Time In: 8AMTime Out: 5PM
Hours Spent: 8HOURS
Date: 05/03/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
HOLIDAY-LABOR DAY
Month: MayThe following tasks were
performed:
Week No. 3 (Weekly)
Date: 05/06/13
-Making Hospital IDs
-Assisting patients and
patients concern
-Distributing charts in
different departments
-Encoding patients
terminal number
-Giving birth certificates
and then we log in to
Log Book
-Indexing patients
terminal number-Returning back the
patients chart at the
right place. (cabinet)
-Getting their chart
when they need it
-Updating charts
before check up
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/07/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/08/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/09/13Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/10/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Week No. 4
Date: 05/13/13
-Making Hospital IDs-Assisting patients and
patients concern
-Distributing charts in
different departments
-Encoding patients
terminal number
-Giving birth certificates
and then we log in to
Log Book
-Indexing patients
terminal number
-Returning back the
patients chart at the
right place. (cabinet)
-Getting their chart
when they need it
-Updating charts
before check up
Date: 05/14/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/15/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/16/13
Time In: 8AMTime Out: 5PM
Hours Spent: 8HOURS
Date: 05/17/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
HOLIDAY-MIDTERM VOTING
VI. SUMMARY OF ACTIVITIES (Weekly)
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser: PROF. SHERYL MORALES
Total no. of hours:224 Signed by the Supervisor: PCINSP JUNE CHRISTY MANGA Date: June 3, 2013
Month: MayThe following tasks were
performed:
Week No. 1 (Weekly)
Date: 05/20/13
-Making Hospital IDs
-Assisting patients and
patients concern
-Distributing charts in
different departments
-Encoding patients
terminal number
-Giving birth certificates
and then we log in to
Log Book
-Indexing patients
terminal number-Returning back the
patients chart at the
right place. (cabinet)
-Getting their chart
when they need it
-Updating charts
before check up
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/21/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/22/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/23/13Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/24/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Week No. 2
Date: 05/27/13
-Making Hospital IDs-Assisting patients and
patients concern
-Distributing charts in
different departments
-Encoding patients
terminal number
-Giving birth certificates
and then we log in to
Log Book
-Indexing patients
terminal number
-Returning back the
patients chart at the
right place. (cabinet)
-Getting their chart
when they need it
-Updating charts
before check up
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/28/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/29/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Date: 05/30/13
Time In: 8AMTime Out: 5PM
Hours Spent: 8HOURS
Date: 05/31/13
Time In: 8AM
Time Out: 5PM
Hours Spent: 8HOURS
Month: _________________The following tasks were
performed:
Week No. 3 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
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Hours Spent:
Date:Time In:
Time Out:
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Week No. 4
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
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Time Out:
Hours Spent:
Date:
Time In:Time Out:
Hours Spent:
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Time Out:
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Date:
VI. SUMMARY OF ACTIVITIES (Weekly)
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Total no. of hours ________Signed by the Supervisor:__________________________ Date:_______
Month: _________________The following tasks were
performed:
Week No. 1 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Week No. 2
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Month: _________________The following tasks were
performed:
Week No. 3 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Week No. 4
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
VI. SUMMARY OF ACTIVITIES (Weekly)
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VII. SELF-ASSESSMENT
A. Skills and current technology learned/enforced:
I learned how to interact with different people, with a different per-
sonalities and attitudes. In our office, I can identify whos lying, like for ex-
ample, when they say that they have no hospital number (Terminal Num-ber) at all, we check it to the computer and when I found it, I jot it down
on a piece of paper, and I will say to the patient that you all ready have a
hospital number, then I will give to him/her the piece of paper with a hos-
pital number and I will ask him/her to keep it because that is a life time
hospital number in this hospital only.
B. Equipment, tools, testing apparatus handled (software's used included)
Nothings new, Microsoft Office 2007, Word, Excel, Power Point and
Publisher.
C. Strong points versus weak points
My Strong points when I can find all the charts of the patients, I canmove fast, so I can find more patients charts but my weak points is, then
the chart of the patient cannot find at the right place, the process be-
came slow, because I will Search it in to the late submitted charts that is
not arrange by terminal number, so I will use ONE BY ONE searching to find
the patients chart.
Another, my weak points is, when Im logging in the charts on the log
book, why? Because Im too slow to write, most especially if the word is un-
familiar. For instance, I will write his or her name upon update, weve all
know that in our new era, there is more types of name. but I can distributefast the charts in different Clinic after I log it in, and thats my strong points
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VII. SELF-ASSESSMENT
D. Best experiences on the job:
On my last OJT at Convergys, its like Im in a high class company, we
are not require to rush. One time I did this, if we need to photocopy the
paper, we can, if I mistake 500 times, I can do it all over again to make aperfect copy. were inviting to join in there Movie Day, Team Building, they
are giving us a jacket of the company, mugs, pins, ID holder, ID lace, com-
pany T-Shirt, Etcetera. You will feel like youre a part of the company and I
also have my OJT allowance, But in Philippine National Police General Hos-
pital, they have no freebees at all, and when youre in work or office
hours, youre require to move fast, because there are more patients to
come and you need more patience...
E. Evidence of Background preparation:
Faults committed (its causes and suggestion given by the supervisor)
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Personal relationship (integration with the company, attendance and
punctuality, and commitment)
Comment from co-worker (at least 3 person)Person 1: ______________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
Signature over printed name: _____________________________________
Person 2: ______________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
Signature over printed name: _____________________________________
Person 3 : _____________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
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VIII. APPENDICES (please attached)A. Curriculum Vitae
___________________________________________________________________________
MARBIE LOUISE D. PAJARES
Diploma in Office Management Technology withSpecialization in Medical Office [email protected]
EDUCATIONAL BACKGROUND:
Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Diploma in Office Management Technology withSpecialization in Medical Office ManagementDon Fabian St. Brgy. Commonwealth Quezon City
2011 - Present
Secondary: COMMONWEALTH HIGH SCHOOLEcols St. Brgy. Commonwealth Quezon City
2007 2011
Primary: MANUEL L. QUEZON ELEMENTARY SCHOOLM.R.B. Compound Pilot St. Brgy. Commonwealth Quezon City
--2001 - 2007
ON THE JOB TRAINING:
CONVERGYS PHILIPPINES SERVICES CORPORATION
HUMAN RESOURCES DEPARTMENTConvergys Building 2ndFloor, 46 Diliman Commercial Centre
Don Mariano Marcos Ave., Diliman, Quezon CityApril 13, 2012 June 11, 2012 (300 Hours)
PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL
MEDICAL RECORD SECTION OUT PATIENT DEPARTMENTCamp Crame, Quezon City
April 22, 2013 June 14, 2013 (300 Hours)
09488721409/09122664133/09277716759
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VIII. APPENDICES (please attached)A. Curriculum Vitae
___________________________________________________________________________
VOLUNTEER:
HEAL-OM FESTIVAL
Volunteer Staff
SEMINARS ATTENDENDED:
LECTURE PRESENTATIONDiscussion: Dengue and Leptospirosis Treatment and Prevention
October 4, 2012
SOFTWARE FREEDOM DAY 2012
Topics: *Ubuntu Operating System *Web browsing Using Mozilla Firefox *GoogleApplica-tions *Free Open Source Software in School Today and Programming Softwares
September 15, 2012
MICROSOFTSEMINARDiscussion: X box Kinect, Windows 8 Operating System, and Windows Application
December 2, 2012
SOFTWARE FREEDOM DAY 2011
Theme: ANIMATION meets FOSS: A Social Impact in Todays WORLD
WhiteSpace, 2134 Chino Roses Ave. Ext., Makati City
October 14, 2012
MILLION VOLUNTEER RUN RED CROSS
Runner
Quezon Memorial Circle, Quezon CityFebruary 10, 2013
September 17, 2011
CAREER SUCCESS BEGINS NOW
Topics: Employees BehavioursAugust 31, 2011
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VIII. APPENDICES (please attached)A. Curriculum Vitae
___________________________________________________________________________
PERSONAL INFORMATION:
Sex: Male
Civil Status: SingleAge: 17 years Old
Birth date: April 4, 1995Place of Birth: Quezon City
Religion: Catholic
Height: 54
Weight: 55 klg.HomeAddress: 107 Odigal St. Brgy. Commonwealth, Quezon City
CHARACTER REFERENCE:
Mayumi Rose J. Zuiga
Convergys Philippines Services CorporationHuman Resources Specialist09154263754
Edison Balaan
Philippine National Police General Hospital
Job Position
Contact No.
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VIII. APPENDICES (please attached)B. OJT Endorsement Letter
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VIII. APPENDICES (please attached)C. OJT Training Memorandum
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)F. Final Evaluation Sheet
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VIII. APPENDICES (please attached)E. Trainees Personal Data
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VIII. APPENDICES (please attached)G. Copy Certificate of Completion
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VIII. APPENDICES (please attached)J. Facilities, equipment, Tools handled (pictures)
NONE
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VIII. APPENDICES (please attached)
K. OJT photos (minimum size 3R)Note: photo printed only (printing from CIS not allowed)
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VIII. APPENDICES (please attached)
M. URL of you blog/s
Which includes your resume and weekly diaries checked