prof biz etiquette

8/7/2019 Prof Biz Etiquette

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Professional Business

Etiquette and Effectiveness


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You will never get a second chance to makea first impression

The first impression is made within 10 30 seconds

55% is from your appearance

38% is from the way you presentyourself

7% is from what you say


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Business Introductions

People like their names spelt and pronounced

properly. In an introduction, if you are not sure, ask

for it again. Introduce the senior to the junior, regardless of the

sex. Ladies first does not apply in a business

introduction.

The junior should stand when introduced by a senior

to another person.


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Business handshake.

Always avoid a weak or a very hard handshake. Dont take the other person by half the hand either.

Clasp your whole hand around the other persons

and give him a firm handshake.


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Greeting a VIP orGuest

If you see your boss or a guest coming to your room,always stand, greet and ask how you can help him or

her.

If the guest enters into your room or office, get out

from behind your desk to greet and assist him.


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Business Card Etiquette

Present business card with both hands facing the

other person in the manner that he can read.

If you consider the other person to be moreimportant you should always receive his card with

both hands before you present him yours.

Do not put it away. Take time to read the details and

when sitting down put business card on the table.


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Business Appointments

If you are late for appointments, always apologise. If

you are late for a meeting, apologise for being late

and quickly settle down. Always let the chairperson know before the start of

the meeting if you have to leave early. When it is time

for you to go, gather your things quietly, whisper

excuse me to the persons sitting next to you, an

leave.


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Business criticisms

When you are the one being criticised, dont react by

being defensive or just as hurtful. Check yourself for

any truth in what is being said. If your colleague is being criticised when he is

absent, show a little loyalty and suggest, why dont

we wait till hes here and hear what he has to say?. In

doing that, you build their trust in you.


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How to Build Rapport

Greet everyone you meet with a smile, eye contact

and a handshake.


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Stand for all introductions. Walk around a table or

desk to meet your new acquaintance.


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Keep your beverage in your left hand so your right

hand is left dry for shaking.


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Remember the persons name. Focus on the name

when you first hear it and use it during your

conversation.


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Focus on what your acquaintance values in your

conversation; e.g. his golf game; his children; his

business interests. Allow her to do most of the

talking.


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Dining withDignity

You are how you eat. The way you eat

demonstrates your manners and can invitedisgust or leave a good impression.

It shows the kind of person you really are.


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Dining withDignity

Always wait till the elders are seatedbefore you start eating

Dont eat greedily. Never pick the

choice bits on the plate. Just take

whatever is nearest to you.

Never pick up the last piece on the plate without offering it

around.

Refrain from reading orhandling your mobile phone at thetable once the meal service has started.

Nobody should leave the table until everyone has

finished. If you need to leave early, apologise and ask to

be excused.


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7 attributes of a highly

professional person

. Be friendly but not familiar

When addressing customers, always start off formally

unless you have the other persons permission to

address him by his first name.

Also take care not to shorten ones name,

e.g.Samantha to Sam and Richard to Rich or

Rick.

You will come across as being casual or unprofessional.


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professional person

2. Be sensible and discreet

If you have access to private and confidential

information about a client ot an office matter, do not

broadcast it to your friends or colleagues. Breaking a

clients of friends confidentiality will cause them to lose

trust in you.


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professional person

3. Be willing and respectful

When called upon to do an assignment, do not show

reluctance or worse, unwillingness. If it is beyond your

ability, seek your colleagues help by saying Youre

better at this than I. Would you mind showing me how I

should ..


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professional person

4. Be authoritative but not autocratic

When you need to reprimand or correct someone, never

do it in an open office. Do it in the privacy of an office or

conference room.

Any display of anger or criticism should be private,

never public and great bosses say sorry and thank

you.


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professional person

5. Always be considerate and sensitive

Be aware about hurting the feelings of others. When

solving problems always focus on the problems, not on

the person.

On the otherhand, if youve been hurt, remember, yourfeelings and your thoughts about anything, any

occurrence, are your own responsibility, nobody elses.

We are a product of our choices, not our cicumstances.


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professional person

6. Have a big positive, mental attitude

When confronted with a mega-sized problem, do you

say I can or rather I cant.

Cultivate a great positive mental attitude and you will be

surprised how much more you can achieve.


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professional person

7. Be a team player

Nobody likes to work with someone who is selfish

enough to think of I, me and myself all the time.

Dont be selfish, share the success and sometimes the

disappointment of your team and continue to give thebest you can always.

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