rph manufacturing ltd - stage 1 report...

ISOQAR CLIENT COMPANY DETAILS FOR ISO 9001: 2008 STAGE 1 IN OFFICE VISITS at RPH Manufacturing Ltd

Certificate No: 9493 Expiry date: Visit No/Follow up: Accredited: Yes Guidelines Ref: EAC Code(s): 17m Visits/Year: Months: Standard: ISO 9001: 2008 Company Scope: Design, Manufacture and Kanban supply of precision components Schedule for Christopher Davis 06 Jun 2011 11:00 to 15:00 ()Head Office; Contact: Mr Richard Haim Phone: 01202 870999 Other Auditor Appointments for this Standard (None) HEAD OFFICE DETAILS RPH Manufacturing Ltd 83 Cobham Road Ferndown Industrial Estate Wimborne Dorset BH21 7QD Contact Name: Mr Richard Haim Position: Phone: 01202 870999 Fax: Appointments for other Standards & History 30 Aug 2011 ISO 9001: 2008 Stage 2 Christopher Davis () Head Office Justified exclusions: Protective Equipment:

Ver 2 Issue 0 QMS, EMS, OHSAS and ISMS Stage 1 of 7

Co Ref Num 9493

STAGE 1 MANAGEMENT SYSTEM AUDIT REPORT

This report is confidential and its distribution will be limited to the audit team, Client representative and ISOQAR office

Co Ref Number 9493 Stage 1 Audit Date(s) Monday, 6 June 2011 Standard(s) audited ISO 9001: 2008 On Site or Office Stage 1 Office

Organisation RPH Manufacturing Ltd Address: 83 Cobham Road

Ferndown Industrial Estate Wimborne Dorset BH21 7QD

Tel: 01202 870999 E Mail: [email protected] Web: Client Representative: Mr Richard Haim Staff F/T 2 P/T Number of Additional Locations/Branch Offices or N/A if only H.O. (See section 7)

N/A EAC Code(s) 17m

Lead Auditor: Christopher Davis Additional Team Member(s): Scope as it will appear on Certificate TO BE CONFIRMED

AT STAGE 2

Design, Manufacture and Kanban supply of precision components.

The objectives of the audit were: a) To audit the client's management system documentation; b) To evaluate the client's location and site-specific conditions and to undertake discussions with the client's personnel to determine the preparedness for the stage 2 audit; c) To review the client's status and understanding regarding requirements of the standard, in particular with respect to the identification of key performance or significant aspects, impacts, risks, processes, objectives and operation of the management system; d) To collect necessary information regarding the scope of the management system, processes and location(s) of the client, and related statutory and regulatory aspects and compliance (e.g. quality, environmental, H&S, ISMS, legal aspects of the client's operation, associated risks, etc.); e) To review the allocation of resources ( number and expertise of auditors and number of days) for stage 2 audit and agree with the client on the details of the stage 2 audit; including any change to the number of days determined at Application Review) f) To provide a focus for planning the stage 2 audit by gaining a sufficient understanding of the client's management system and site operations in the context of possible significant aspects; g) To evaluate if the internal audits and management review are being planned and performed, and that the level of implementation of the management system substantiates that the client is ready for the stage 2 audit. Report submitted to and accepted by:

Position in Organisation:

This report was prepared by: Chris Davis Lead Auditor Date(s) of Stage 2 Audit: Tuesday 30th August

2011 Start Time: 0830 - 0900

The Organisation agrees to comply with ISOQAR’s Rules of Registration

Cobra Court 1 Blackmore Road Stretford Manchester M32 0QY

Tel: 0161 865 3699 Fax: 0161 865 3685 E-‐mail: [email protected] Web: www.isoqar.com

Operations throughout the UK and world-‐wide Registered in England No. 2637608


Co Ref Num 9493

Section 1 Stage 1 Audit Findings

PLEASE COMPLETE A SEPARATE SECTION 1 FOR EACH STANDARD AUDITED

STANDARD ISO 9001

Stage 1 Document Review ISO 9001

Requirement Evidence/Comment IR Num

QUALITY MANUAL Documented at Issue 1 dated 8th April 2011 Scope Defined Detailed within section 4 of the QMS – TBC at Stage 2 Exclusions Justified (Record Justification)

There are no justified exclusions detailed within section 4 of the QMS

Procedures referenced Procedures referenced within page 4 (Hierarchy Flowchart), page 5 (Policy), page 7 (Process Flowchart) and page 8 (Interaction Matrix)

Interaction of Processes Detailed within page 8 of the QMS (Interaction Matrix) Additional Comments DOCUMENTED PROCEDURES Control of documents SP 4.23 (Doc & Data Control @ issue 1) supported by

WI 4.25 (RFC @ issue 1)

Control of quality records SP 4.24 (Control of Records @ issue 1) supported by WI 4.24 (Archiving including ID, storage, retention, retrieval & disposal @ issue 1)

Internal Audit SP 8.22 (Internal Audits @ issue 1) Control of non conforming product SP 8.3 (Control of N/C Product @ issue 1) Corrective Action SP 8.52 (Corrective Action @ issue 1) Preventive action SP 8.53 (Preventive Action @ issue 1)

Stage 1 Processes Audited ISO 9001

Processes/Activities/Site Walk etc

(Elements that may be audited) Completed YES/NO If yes enter details in

section 4/5

Required to be Audited at Stage 2 YES/NO

IR Num

Site Walk No Yes Quality Policy Defined and Reviewed Yes Yes Management Commitment No Yes Management Review Undertaken No Yes Internal Audit Undertaken No Yes Methods for monitoring customer satisfaction established No Yes Customer Complaints No Yes Quality Objectives set and measurable No Yes Additional Areas (include Statutory and Regulatory requirements

COSHH & PPE Yes

Please note that all Improvement Requests must be corrected prior to the Stage 2 Audit. Evidence is not required to be

sent in to ISOQAR however the correction(s) will be checked during the stage 2 Audit


Co Ref Num 9493

IMPROVEMENT REQUESTS (IR)

No Details’ of any Improvement Requests raised Standard/Clause No Completion Date

Lead Auditor Date Agreed by (organisation representative)

Date

The organisation representative understands the above Improvement Requests and agrees to determine the root cause(s) and implement appropriate corrective actions.

THE AGREED CORRECTIVE ACTION MUST BE IMPLEMENTED/COMPLETED PRIOR TO THE STAGE 2 AUDIT.

THE CORRECTIVE ACTION WILL BE CHECKED BY THE AUDITOR AT THE STAGE 2 AUDIT Section 2 Required information (All sections must be completed) Are there any activities carried out at client sites that require a site visit YES NO ü If YES provide detail of activities and ensure site visit is planned for stage 2.

EAC code(s) and other codes correctly allocated at Application Review YES ü NO Risk levels correctly allocated at Application Review YES ü NO If NO Correct EAC or other codes EAC Other Codes If NO correct risk level(s) should be Risk Justification for changing, adding or removing EAC code or other codes. (Consult with Technical Dept as necessary)

Will confirm @ Stage 2

Justification for changing, risk levels. (Consult with Technical Dept as necessary)

Check if the Audit Days allocated at Application Review For Stage 2 are correct. YES ü NO

If NO what is the justification for increase/decrease.

NB – Full justification required – please consult with Technical Department when considering an increase/decrease

Application review states no design but design is not excluded within QMS exclusions (page 4 of QMS). Additionally, procedure SP 7.3 present regarding design & Development – For info as shouldn’t affect timescale. Stage 2 set as 1 day and visits as 1 x 1.

Number of Days for stage 2 are (Inits of Member of Tech Dept authorising change in days) NB - Any change in days (increase/decrease) must be agreed with a member of the Technical Dept or Director

Auditors/Experts allocated at Application Review Chris Davis Auditors/Experts allocated for Stage 2 are Please confirm changes (from application review) with Technical Chris Davis


Co Ref Num 9493

Check that they have Code(s) allocated on BM - Correct

Is a further Stage 1 Audit Required YES NO ü If yes please state reason

UKAS Accreditation Mark Required YES ü NO

------------------------------------------------------------------------------------- Section 3 Locations/Branch Offices visited during this audit (In addition to Head Office) Date Location Auditor 06/06/11 N/A – Office Stage 1 CD

Client/Contract Sites/Temporary Sites visited during this Stage 1 audit or N/A. Date Activity Audited Auditor 06/06/11 N/A – Office Stage 1 CD 4 Management System Controls (i.e. Management Review, Internal Audits, Objectives, Complaints etc) Please also report on any specific requirements of the Standard or Sector Scheme in this section Auditor(s) Chris Davis Standard(s) ISO 9001:2008 Evidence QMS, procedures and Work Instructions reviewed – Fully documented.

• MRM & Audits not presented – Ensure fully documented & completed by Stage 2.

------------------------------------------------------------------------- 5 Process Audit Trails followed (i.e. Sales, Purchasing, Design, Production, Training etc). Please also report on any specific requirements of the Standard or Sector Scheme in this section Auditor(s) Standard(s) Evidence Section 6 Observations/Comments and Opportunities for Improvement

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ISOQAR HEAD OFFICE ONLY Comments/Additional Requirements for Stage 2 Audit: None Stage 1 Report Reviewed and Approved By R. Fairclough Date 08/06/11 Is a further Stage 1 Audit Required YES NO ü


Co Ref Num 9493

AUDIT PLAN FOR STAGE 2

Please note that changes to Auditors may be unavoidable due to operational requirements Lead Auditor Chris Davis Additional Auditors (Expert)

Standard(s) ISO 9001:2008 Audit Language (if not English) Audit Dates Tuesday 30th August

2011 Location(s) Head Office

Audit Start Time 0830 - 0900 ISOQAR to confirm site visit with client prior to next visit

YES NO ü

Date Time (or AM/PM) Area/Department/Functions/Process/Aspects/Activities Auditor 30/08/11 AM Opening Meeting including review of previous visit. CD AM QMS & Document Control CD AM Management Review Meeting CD AM Internal Audits CD AM Customer Satisfaction / Feedback CD AM Objectives, Targets & Improvements CD AM Non-Conformances, Corrective & Preventative Actions CD CD AM Enquiries & Contract Review CD AM Purchasing & Goods Receiving CD PM Design & Manufacturing Process (Job card, Drawings, Inspection & C of C) CD PM Storage & Product Identification CD PM Pack & Despatch CD PM Calibration CD PM Equipment / Machine Maintenance CD PM Training & Competence CD PM Report Writing CD PM Closing Meeting CD Site Visits Date Time(or AM/PM) Process/Aspects/Activities etc to be Audited Auditor Locations/Branch Office Visits Date Time(or AM/PM) Process/Aspects/Activities etc to be Audited Auditor NOTE: No further confirmation or reminders will be issued. Failure to honour the date arranged may result in extra charges being incurred by your company as stated in ISOQAR Rules of Registration Section 15 (Terms of Payment). Cancellation of audit or surveillance dates within 20 working days of the agreed date will result in ISOQAR claiming an extra day rate levy from the company for each staff day cancelled. Auditors and the company representative agree the date for the first/next visit.


Co Ref Num 9493

AUDIT PLAN COVERING THE 3 YEAR ASSESSMENT CYCLE – TBC Stage 2

Organisation Name RPH Manufacturing Ltd Cert Reference Number 9493 This plan commences: • On the date of the first surveillance visit following the initial audit (stage 2) or; • On the date of the Surveillance Audit following the Re Certification Audit; • At the next surveillance visit if the plan requires amending or to take into account extensions to scope. Visit 1 Visit 2 Visit 3 Visit 4 Visit 5 Visit 6

Month and Year 02/12 02/13 02/14 Number of Days 1 1 1

Standards 9001 9001 9001 Area/Function/Process/Activity/Site Visits (temporary sites) etc QMS & Document Control Management Review Meeting Internal Audits Customer Satisfaction / Feedback Objectives, Targets & Improvements Non-Conformances, Corrective & Preventative Actions Enquiries & Contract Review Purchasing & Goods Receiving Design & Manufacturing Process (Job card, Drawings, Inspection & C of C)

Storage & Product Identification Pack & Despatch Calibration Equipment / Machine Maintenance Training & Competence Head Office/Locations/Branch Offices Visit Plan Visit 1 Visit 2 Visit 3 Visit 4 Visit 5 Visit 6 Head Office Indicate with a ü when audit of this function planned or when a visit is planned. When producing this plan ensure that all clauses of the standard(s) can be attributed to Area/Function/Process/Activity/Site Visits (temporary sites) and are audited over the 3 year Recertification Cycle. The clients Locations/Branch Offices must also be appropriately sampled over the 3 Year Certification Cycle. Plan Produced By Chris Davis Date 06/06/11 Plan Amended By Date Plan Amended By Date

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