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SAP Screen Personas June 2016 Productivity Through Personalization

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Page 1: SAP Screen Personas June 2016

SAP Screen PersonasJune 2016

Productivity Through Personalization

Page 2: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Public

Agenda

• Solution overview• UX Strategy• Customer examples• Demo• Business value• Next steps

Page 3: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Public

SAP Screen Personas is a fast and easy way to personalize screens to improve user productivity

Page 4: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 4Public

Simplicity drives productivity

DemoUsing SAP Screen Personas

Page 5: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 5Public

How Does it Work?

Deploys as a layer on top of an underlying SAP screen• The existing functionality and

authentication model are retained• Changes are applied as a delta to the

existing screen • It is possible to remove, change or add

controls or scriptsEasy to create and simple to deploy • WYSIWYG HTML5 editor to create

flavors with drag-and-drop• JavaScript executable across SAPGUI

for Windows, HTML and Java• Full integration with SAP roles and

authorizations

Page 6: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 6Public

Streamline the Transaction

Screen Personas

After 40+ years, SAP transactions are incredibly robust, feature-rich and encompass the requirements of many industries.

The foundation of Screen Personas is removal – the hiding of fields, industry functionality, buttons and screens.

In the end, the Screen Persona has just the information needed for the user to perform a specific task

Page 7: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 7Public

Personalization built into SAP GUI for HTML (Web GUI)SAP Screen Personas 3.0 architectureSAP Screen Personas 3.0 architecture

Page 8: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 8Public

Developing SAP Screen Personas 3.0 is a team effort

1

2

3

4

5

1 Basis

Kernel 2

3 Screen Personas

4 Web GUI

SAP GUI 5

Also

Java GUI

Web Dynpro ABAP

S/4HANA

Fiori UX

RDS

SAP Screen Personas 3.0 architecture

Page 9: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 9Public

Agenda

• Solution overview• UX Strategy• Customer examples• Demo• Business value• Next steps

Page 10: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Public

Run Simple with SAP Screen Personas 3.0

S i m p l i f y

Decision Making

Business Processes

SAP Usage

Read more on SCNhttp://scn.sap.com/community/gui/blog/2014/09/30/run-simple-with-sap-screen-personasRead more on SCNhttp://scn.sap.com/community/gui/blog/2014/09/30/run-simple-with-sap-screen-personas

Page 11: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Public

SAP Screen Personas is a key part of the SAP UX strategy

SAP Fiori = The new user experience for SAP software

UX Design Services help you implement SAP Fiori & SAP Screen Personas

Tools for customers to implement new UX

SAP Screen PersonasModernize SAP GUI, apply Fiori or customer-branded designSAP Web IDEBuild and extend Fiori appsFiori Launchpad, Fiori Client, SAP Portal Consume Fiori appsSplash, BUILDCreate new user-centric apps

Products with SAP Fiori UX Out of the Box

Today: S/4HANA, 600+ SAP Fiori appsFuture: All SAP products (cloud, on-premise)

Page 12: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Public

Where SAP Screen Personas fits into UX vision

Any database HANA

On-

prem

ise

Clo

ud S/4 HANA

Business Suite Business Suite

on SAP HANA

LOB Solutions

Fiori UX

SAP Screen Personas

S/4HANAon-premise

Page 13: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Public

• Fiori apps

• SAP Screen Personas flavors

• SAP GUI for HTML transactions

• Web DynproApplications

• Custom applications

• Cloud-based applications

• Third-party applications

• Web-based content

Fiori launchpad provides single entry point for all SAP applications

Page 14: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Public

SAP Screen Personas is a key part of the S/4HANA Fiori UX

http://news.sap.com/what-is-sap-s4hana-13-questions-answered/ (see question 10)http://scn.sap.com/community/gui/blog/2015/08/19/sap-screen-personas-and-sap-s4hanahttp://news.sap.com/what-is-sap-s4hana-13-questions-answered/ (see question 10)http://scn.sap.com/community/gui/blog/2015/08/19/sap-screen-personas-and-sap-s4hana

Access SAP S/4HANA functionality through Fiori launchpad

• Option to access SAP S/4HANA on-premise edition through the traditional user interfaces: Dynpro and Web Dynpro

• Use SAP Screen Personas 3.0 to:• Apply Fiori design to custom transactions• Simplify complex GUI screens

• Launch flavors from your Fiori Launchpad and support intent-based navigation

• Simplify transaction screens for which no Smart Business Cockpit, Factsheet, or Fiori app exists

Page 15: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Public

Apply Fiori design to custom transactions

Fiori style guide available for SAP Screen Personashttp://wiki.scn.sap.com/wiki/display/Img/SAP+Screen+Personas+3.0+Style+GuideFiori style guide available for SAP Screen Personashttp://wiki.scn.sap.com/wiki/display/Img/SAP+Screen+Personas+3.0+Style+Guide

Page 16: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 16Public

Simplify complex transactions

Transaction CO02 (Change production order)

Page 17: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Public

SAP Screen Personas and Fiori apps have the same goals

• SAP designed Fiori apps around the way people work

• SAP Screen Personas lets you personalize screens around your users’ jobs

Intuitive screens make people more productive

SAP Screen Personas and Fiori are complementaryhttp://scn.sap.com/community/gui/blog/2016/02/02/comparing-sap-fiori-and-sap-screen-personas-2016SAP Screen Personas and Fiori are complementaryhttp://scn.sap.com/community/gui/blog/2016/02/02/comparing-sap-fiori-and-sap-screen-personas-2016

Page 18: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 18Public

SAP Screen Personas and Fiori use different approaches

FioriBuild anything with UI5 controls and Web IDE

• Developers can create applications that connect to your SAP data sources

SAP Screen PersonasStart with existing business logic

• Business analysts can remove extraneous fields, merge screens, and automate actions to simplify transaction flows

Page 19: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 19Public

Simple guidance for improving desktop user experience

Fiori app available now?

Modify existing Fiori app?

Yes Yes

No No

SAP Fiori SAP UI5 custom development

SAP Screen Personas

No

Start:Design Thinking

Enhance using SAP Web IDE

Based on SAP GUI orWeb Dynpro

ABAP?

Yes

Page 20: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 20Public

Agenda

• Solution overview• UX Strategy• Customer examples• Demo• Business value• Next steps

Page 21: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 21Public

Cargill guides users through contract process

Business objectives

• Drive business value with better user experience• Training

• User productivity

• Data quality

Fix business processes first, then address UX

Page 22: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 22Public

Cargill simplifies contract management

Project results

• Total screens: 5 3

• Tabs:• Header View: 5 3• Item Overview: 10 2• Item View: 24 3

Reduced mouse clicks by more than 50%

Page 23: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 23Public

Maxim streamlines routing

Business challenges

• Screens not intuitive, resulting in negative user experience

• Simple transactions have too many steps, requiring extensive training

• Inconsistent master data routing causes governance issues

Page 24: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 24Public

Maxim simplifies screens to empower users

Project objectives

• Create role-based dashboard for SAP users

• Simplify SAP GUI screens by removing unnecessary tabs, buttons, and fields

• Standardize master data governance

• Automate repetitive steps

Create routing (CA01) header screen

Page 25: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 25Public

Maxim reduces transaction time and error rate

Project results

• Tabs: 8 5

• Steps: 58 37

• 112 fields hidden

• 9 fields renamed to Maxim business terminology

• All changes performed by business analyst (no development resources)

Create routing (CA01) operation details

Page 26: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 26Public

Bemis improves inbound receiving productivity

SAP Screen Personas automation

• Starts several transactions from home screen

• Eliminates rekeying information

• Simplifies end-to-end receiving process

• Improves productivity

Page 27: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 27Public

Bemis simplifies complex screens

ME23N display purchase orders

VL31N create inbound delivery

VL32N modify packing materials

Page 28: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 28Public

Simpler UX = measurable cost savings

Before: 8.5 minutes per shipment (200 steps in 22 tabs)

After: 2.5 minutes per shipment (61 steps in 6 tabs)

1000 hours per month savings

Calculation

6 minute (0.1 hour) savings per inbound delivery

1000 inbound deliveries per plant per month

10 plants live on SAP Screen Personas

0.1*1000*10 = 1000

Page 29: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 29Public

Aerospace company goes live in one month with Personas

Application

• Simple IT help desk without custom programming

• Delighted 1000 users with simple, intuitive screens

1 weekMapping business processes

3 daysBuilding Screens

2.5 weeksTesting, Documentation, User Training

Page 30: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 30Public

Agenda

• Solution overview• UX Strategy• Customer examples• Demo• Business value• Next steps

Page 31: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 31Public

Built into SAP GUI for HTML Full HTML5 editing with no Silverlight

dependency Render in SAP GUI or Web GUI

JavaScript-based scripting engine Simple recording and playback of

keystrokes with full scripting power

Easier SAP Fiori integration Embed flavors into SAP Fiori launchpad Build Fiori designs

Simplify S/4HANA screens Apply Fiori design to custom transactions Simplify complex GUI screens

Edit Web Dynpro ABAP screens http://scn.sap.com/community/gui/blog/2016/05/14/sap-screen-personas-30-sp3-now-available-new-templates-to-accelerate-flavor-development

Transaction CO02 (Change production order)

SAP Screen Personas 3.0

Page 32: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 32Public

SAP Screen Personas for Web Dynpro ABAP

Simplify Web Dynpro ABAP (WDA) and Floor Plan Manager (FPM) applications

Prerequisites SAP_UI 750 (requires SAP_BASIS 740 SP08 or higher)

SAP Screen Personas 3.0 SP02

Limitations Different set of elements to insert No cross application scripting Some FPM UI building blocks are currently not

supported, e.g. List ATS

Page 33: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 33Public

Seeing is believing

DemoSimplifying screens

Page 34: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 34Public

Agenda

• Solution overview• UX Strategy• Customer examples• Demo• Business value• Next steps

Page 35: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 35Public

Help your employees do their jobs better

Factors to consider• Number of users• % time spent on data entry• Per user annual salary

Improve user productivity

50 -200% Userproductivity

Page 36: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 36Public

Simplify how people interact with SAP

Factors to consider• Number of enterprise applications• How many can you retire?• Annual maintenance cost

Improve adoptionof business processes

20 -70% Number of Systems

Page 37: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 37Public

Make your people feel smarter

Factors to consider• Number of users• % trained annually• Training cost per user

Decrease training costs

40 -60% TrainingCost

Page 38: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 38Public

Reduce rework to make everyone happier

Factors to consider• Number of data entry errors annually• Average cost to correct each error

Increase Data Quality

10 -30% DataQuality

Page 39: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 39Public

Agenda

• Solution overview• UX Strategy• Customer examples• Demo• Business value• Next steps

Page 40: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 40Public

SAP Screen Personas is part of a broader UX improvement process

* Validate with your users!

Simplify Processes*

Analyze Data Requirements*

Build Screens*

Identify Processes*

Automate Where Appropriate*

Page 41: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 41Public

The right team ensures a successful project

Business Process Expert

SAP Screen Personas Expert

Design Expert / User Researcher

• Understand data• Simplify flows

• Build screens• Write scripts

• Observe users• Create designs

Page 42: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 42Public

Works onSAP GUI transactionsWeb Dynpro applications (SAP_UI 750)

RequiresSAP Business Suite (ECC 6) with Unicode or SAP S/4HANASAP Screen Personas 3.0 SP3; Kernel 7.42 PL 400 or higherSAP Screen Personas 3.0 SP2; Kernel 7.22 PL 100 or higherSAP Screen Personas 2.0 SP3; Kernel 7.21 PL 415 or higher

Not NowCRM, iPad, iPhone, Android

SAP Screen Personas: productivity through personalization

Page 43: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 43Public

More information about SAP Screen Personas

Product Page www.sapscreenpersonas.com

Getting Started resource page scn.sap.com/docs/DOC-54574

OpenSAP course https://open.sap.com/courses/sps1

Productivity Power Play (video series) http://videos.personas.help

SAP Press e-book https://www.sap-press.com/using-sap-screen-personas_3975/

Download (part of NetWeaver license) https://service.sap.com

Page 44: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 44Public

Getting started? Take the openSAP course

SAP Screen Personas 3.0 openSAP course https://open.sap.com/courses/sps1

• Class available as archive• Content fully available• No new forum discussions• Class available at no cost

• We recorded the class with SAP Screen Personas SP00. Some differences with SAP Screen Personas SP03 exist

Page 45: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 45Public

Productivity Power Play video series focuses on best practices

Tips for improving productivity with SAP Screen Personas. Topics include:

• Release strategy

• Project planning

• Theming

• Editor tips

• Scripting

• Building Fiori screens

http://videos.personas.help

Page 46: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 46Public

SAP Press e-book on SAP Screen Personas

Many new plant maintenance scenarios

Purchase from SAP Press: https://www.sap-

press.com/using-sap-screen-personas_3975/

Page 47: SAP Screen Personas June 2016

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

Thank youContact information:

www.sapscreenpersonas.com