Created By: Rahul Kharat

Solution Manager Manual

PIL: IT

Solution Manager Manual

Created By: Rahul Kharat

Solution Manager Manual

PIL: IT-SAP TEAM

Page 1

Solution Manager Manual

Created By: Rahul Kharat

1.1 Creating Ticket/Support message in production server

1.2 Posting data in Ticket/Support

1.3 How to view/edit the ticket in “Solution

1.3.1 How to view/edit the ticket in “Solution

1.3.2 How to view/edit the ticket in “Solution

1.3.3 How to view/edit the ticket in “Solution

1.3.4 How to view/edit the ticket in “Solution

Solution Manager Manual

Created By: Rahul Kharat

Table of contents

Support message in production server..................

Ticket/Support message……………………

How to view/edit the ticket in “Solution Manager Server”…

How to view/edit the ticket in “Solution Manager Server

How to view/edit the ticket in “Solution Manager Server

How to view/edit the ticket in “Solution Manager Server

How to view/edit the ticket in “Solution Manager Server

Page 2

...................3

……………4

……….....5

erver”………6

erver”………7

erver”………8

erver”………9

Created By: Rahul Kharat

1.1 Creating Ticket/Support Title: To create Ticket/Support message.

Steps:

• Click on help in SAP main user menu.

• Click on “Create Support Message.

Solution Manager Manual

Created By: Rahul Kharat

Creating Ticket/Support message in production server

To create Ticket/Support message.

Click on help in SAP main user menu.

Click on “Create Support Message.

Page 3

message in production server

Created By: Rahul Kharat

1.2 Posting data in Ticket/Support message. Title: How to post

Steps:

• Click on component and select your respective module.

• Write the

• Assign prio

• Write the matter of ticket/support message.

• Click on

• After sending the ticket system will generate a number.

• Note that number.

Solution Manager Manual

Created By: Rahul Kharat

g data in Ticket/Support message.

data in Ticket/Support message.

Click on component and select your respective module.

Write the short text in the next field below component.

Assign priority to your ticket.

Write the matter of ticket/support message.

Click on to send the ticket.

After sending the ticket system will generate a number.

Note that number.

Page 4

Click on component and select your respective module.

short text in the next field below component.

After sending the ticket system will generate a number.

Created By: Rahul Kharat

1.3 How to view/edit the ticket in “Solution Title: To view/edit the ticket in solution manager.

Steps:

• Log in your

• Double click on in the command field.

Solution Manager Manual

Created By: Rahul Kharat

How to view/edit the ticket in “Solution Manager

To view/edit the ticket in solution manager.

Log in your “Solution Manager” server.

Double click on “CRM_DNO_MONITOR” or write the same tin the command field.

Page 5

anager Server”

or write the same t-code

Created By: Rahul Kharat

1.3.1 How to view/edit the ticket in “Solution Manager Server” Tile: To view/edit the ticket in solution manager.

Steps:

• Select “all” (encircled area

• Click on

Solution Manager Manual

Created By: Rahul Kharat

view/edit the ticket in “Solution Manager Server”

To view/edit the ticket in solution manager.

Select “all” (encircled area in the above screen).

Click on (execute).

Page 6

view/edit the ticket in “Solution Manager Server”

Created By: Rahul Kharat

1.3.2 How to view/edit the ticket in “Solution Manager Server” Title: To view/edit the ticket in solution manager.

Steps:

• View your respective ticket

• Double click the respective ticket number.

Solution Manager Manual

Created By: Rahul Kharat

view/edit the ticket in “Solution Manager Server”

To view/edit the ticket in solution manager.

View your respective ticket number (encircled area) under

column.

Double click the respective ticket number.

Page 7

view/edit the ticket in “Solution Manager Server”

encircled area) under

Created By: Rahul Kharat

1.3.3 How to view/edit the ticket in “Solution Manager Server” Title: To view/edit the ticket in solution manager

Steps:

• Click on change

• Assign the respective

• After assigning ref

Solution Manager Manual

Created By: Rahul Kharat

view/edit the ticket in “Solution Manager Server”

To view/edit the ticket in solution manager.

Click on change to edit your ticket.

ign the respective references given below as example.

After assigning references click on transaction data

Page 8

view/edit the ticket in “Solution Manager Server”

iven below as example.

data

Created By: Rahul Kharat

1.3.4 How to view/edit the ticket in “Solution Manager Server” Title: To view/edit the ticket in solution manager

Steps:

• Under Transaction data click on

• Click on

• Click on

• Yourprocess.

Solution Manager Manual

Created By: Rahul Kharat

view/edit the ticket in “Solution Manager Server”

To view/edit the ticket in solution manager.

Under Transaction data click on

Click on to import/attach your document (scanned

Click on to save your ticket.

Your ticket has been successfully saved in the system for further process.

Page 9

view/edit the ticket in “Solution Manager Server”

scanned).

ticket has been successfully saved in the system for further