SOAIAL AND MULTICULTURAL ETIQUETTE

WE TEAM:

MANSOOR EDASSERIAMRITHAATHIRAJITHINSARATH

ETIQUETTE:

THE CUSTOMARY CODE OF POLITE BEHAVIOUR IN SOCIETY OR AMONG MEMBERS OF A PARTICULAR PROFESSION OR GROUP.

INTRODCTION:

It’s a part of civility. Its how you behave or how you present yourself before others. there are certain etiquette rules in every aspect of social life, because it is otherthan “ME AND I". here we are going to deal with social and multicultural etiquette.

To succeed in business world

• Professional image

• People skill

• Etiquette IQ

Social etiquette

• Part of softskills,a skill which make you marketable in the business world.

• Once you establish it you become example to others.its contagious.

• Help to build better relationships more quickly

How to present yourself:

• Smile• Dresscode• Attire• Bodylanguage• Greetings• Intoductions• name game

• Business cards• Receptions• Receiving lines

smile

• Confident• Open posture• Good beginning for relationship• Creates your own space

Attire

• Able to draw a line b/w them• Its different in each case,each event ,each

place• Do a research before every event

Body language

People skills

• 85% success in a business depend upon people skills.

• Work with peoples of 4 generations,different ways of expectations,communications,language,diff things to make angry,happy..etc

• Shake hand and say your name• Make intorductions• Develop conversation skills• Be an active listner

Greetings

• Shakehands• 3-4 times• Distance• Eye contact• Thumps up• Stand up• Parallel to floor and ceiling• Wait…..gentleman

Don’ts

• No double handshakes• No barriers• If you get additional slam donot return it

Intorductions

• Identify MIP• Say MIP’s name first• Introduce others to MIP• Eg:Ms CEO I would like to introduce Mr. X

NAME GAME

• Right side up• Never shake hand without saying your name.• Ask for pronounciation• Use name during convrsation• Its ok to look to name badge• Use name to say good bye

Conversation and exit strategy

• Prepare for ocassion

• Brief,specific

• Answer questions

• Donot be too modest

• No gosssips

Exit strategy

• Excuse politely• Be honest• Extend business cards

Business cards

• Contact ,email,job position• Wait for superior to initiate exchange

Receptions

• Look at the table first• Donot take too much food in the plate• Donot directly sit• Donot put any personal belongings on the

table.

Receiving lines

• Hand bags,brief cases on left hand.• Eye contact• Give your first and last name• No lengthy conversations• No business cards,no photos