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  • Troubleshooting Guide imageRUNNER ADVANCE C3530 Series

    September, 2019 OIP Field Quality Assurance Div.

  • New Arrival Information [Regarding Troubleshooting Guide] Please be advised of the release of Troubleshooting Guide for imagaRUNNER ADVANCE C3530 Series. Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.

    [Additional case(s)] There is no additional case at September, 2019.

  • Contents Image Faults......................................................................................................... 1

    Poor image which is round weak density / poor image which is weak density band, they occur due to using left paper in a low-humidity environment.....................................................................1

    Image blanking on the trailing edge of the second side of sheet with heavy paper under a low humidity environment.......................................................................................................................3

    Image blanking on the leading edge of sheet with heavy paper under a low temperature environment.....................................................................................................................................5

    Faulty Feeding......................................................................................................7 Inconsistent folding position when using booklet mode with a small number of sheets due to

    deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1).................................7

    Malfunction......................................................................................................... 13 Measures when paper is not stapled (corner/double) after installation (Inner Finisher-G1/H1/K1)...13 No recovery from sleep mode, due to signal cable failure ............................................................... 15 Operation panel black, due to USB cable failure ..............................................................................16 Response to poor reaction/no reaction of the Ultrasonic Motion Sensor.......................................... 17 Response to no reaction/poor reaction of the Ultrasonic Motion Sensor.......................................... 20 Misdetection of document size due to dirt on the copyboard glass...................................................24

    Noise/Odor..........................................................................................................25 Noise (an abnormal noise from meshing failure of tooth)/ toner soiling inside the machine /

    stained images due to disengagement between gears in the waste toner drive assembly...........25 Measure against noise upon paper delivery (clatter noise) (Finisher)...............................................27

    Jam (Delivery options).......................................................................................30 1002 Jam code due to broken spring of the escape inlet flapper......................................................30

    Error Code.......................................................................................................... 34 Measure against E674-0100............................................................................................................. 34 E020-04B8/Bk light image/foggy image caused by the secondary transfer high voltage PCB

    detached from the claw..................................................................................................................35 E733-F002 due to disconnected/damaged flat cable........................................................................36

    Specifications-Related.......................................................................................37 Points to note when attaching tension spring of the Buffer/Saddle Inlet Flapper(Staple

    Finisher-V1/V2/Y1/AA1 Booklet Finisher-V1/V2/Y1/AA1)..............................................................37

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  • Image Faults Poor image which is round weak density / poor image which is weak density band, they occur due to using left paper in a low- humidity environment.

    [Symptom] Poor image which is round weak density [a] or poor image which is weak density band [b] may occur when a high density image is printed out with the paper which is left outside of the machine in a low-humidity environment. Only one poor image occurs at times, some poor images occur at other times. The arrow [c] indicates the feed direction.

    [Cause] Electric resistance of the paper is higher because the paper is dehydrated by leaving in a low-humidity environment. Electric resistance at the timing of the passing of 2nd side of 2-sided print is higher because the moisture of the paper is lost when the 1st side is fixed. Electric resistance of feeding roller is higher because moisture content in the air is low under the low-humidity environment. Transferring of a high density image needs higher secondary transfer voltage than that of a low density image. When the total electric resistance of the paper and the roller is higher than expected at the Secondary transfer Assembly, the above symptom occurs because of insufficient secondary transfer voltage. Especially when the 2nd side has high density image, the symptom is easy to occur.

    [Service work] [Reference] Improving a state of preservation of paper may be effective in resolving a trouble in some cases. Explain to a customer that unused or remaining paper should be stored by being covered with wrapping paper in a place avoiding direct sunlight.

    Choose and perform between the below a) and b). a) Increase the secondary transfer voltage in User mode. a-1) Log in to the User mode with "System administration mode". a-2) Go to Select Settings/Registration > Personal Settings ( Device Settings ) > Preferences > Paper Settings > Paper Type Management Settings , select an appropriate paper type from among the list, press "Duplicate" button and then "OK" button. a-3) Enter any name as the duplicated paper type and press "OK" button. a-4) Select the paper type duplicated in the step a-3) and press "Details/Edit". a-5) Change the setting value by pressing " Change " button of "Adj. secondary transfer voltage " . - When the symptom occurs on the 1st side o f 1-sided print or 2-sided print, change the setting value of "Front side" to "3" and then press "OK". - When the symptom occurs on the 2nd side of 2-sided print, change the setting value of "Back side" to "3" and then press "OK". The range of setting is from "-80" to "80" ("0" by default). As the setting value is changed by 1, the secondary transfer voltage changes by 50V. a-6) Set media as duplicated paper type and then output the image having shown the symptom and check

    1

  • that the symptom does not occur. If the symptom does not improve sufficiently, reduce the setting value in the step a-5) by "3" at a time up to "18" until the symptom improves enough. [Caution] Poor transfer may occur due to too high secondary transfer voltage if the setting value is changed. If the symptom does not improve, look into other causes.

    b) Increase the secondary transfer voltage in Service mode. [Note] When the above Service Mode is not displayed, install the latest system software. The secondary transfer voltage setting works only when all the conditions (mode/environment/paper type) registered beforehand are met. 16 different patterns can be set from "TR-DUP1" to "TR-DUP16". The below procedure is to set "TR-DUP1". b-1) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-DUP1". - If the symptom occurs in 1-sided print mode, check if the value is "11". - If the symptom occurs on the 2nd side in auto 2-sided mode, change the value to "12". - If the symptom occurs on the 2nd side in multi-purpose tray 2-sided mode, change the value to "13". The range of setting is from "11" to "43" ("11" by default). b-2) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and confirm if the setting value of "TR-ENV1" is set to "1". The range of setting is from "1" to "3" ("1" by default). b-3) Choose the appropriate value from among the below tables according to the used paper type and apply it to the setting value of Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > "TR-PPR1". The range of setting is from "1" to "33" ("1" by default).

    b-4) Go to Service mode (Level 2) > Mode List > COPIER > Adjust > HV-TR > and change the setting value of "TR-VL1" to "5". The range of setting is from "-128" to "+127" ("0" by default). As the setting value is changed by 1, the secondary transfer voltage changes by 30V. b-5) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom does not improve sufficiently, reduce the setting value in the step b-4) by "5" at a time up to "30" until the symptom improves enough. [Caution] Poor transfer may occur due to too high secondary transfer voltage if the setting value is changed. If the symptom does not improve, look into other causes.

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  • Image blanking on the trailing edge of the second side of sheet with heavy paper under a low humidity environment

    [Symptom] When a heavy paper is used under a low humidity environment, image blanking [a] may occur on the trailing edge of the second side of the sheet. This symptom does not occur when the trailing edge margin of the second side is 4mm or more. The arrow [b] indicates the direction of feeding.

    [Cause] If the trailing edge of paper flaps when it passes through the guide [a] just before the secondary transfer assembly, a tiny