Product Talks Newsletter

Confidential – For internal use only

AFMESA – Vol. 2 – Apr 2017

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

Introduction Product Talks is a quarterly Newsletter by AFMESA regional product team designed for internal use, aimed at increasing product awareness for Travelport teams, partners and distributers. While the Product Talks Newsletter is a good chance to communicate information, system updates and thoughts from the Product team, your thoughts, comments and feedback is much appreciated and can be communicated through the Regional Product Manager in your market In this volume, the Newsletter will discuss different topics: - Product in Focus: spot light on interesting product to understand the main points you need to

know about this product

- We Listen = We Deliver: main features introduced in Travelport Smartpoint 7.3

- What is going on: main system update that happened in previous quarter or planned for this quarter

- Take a moment: interesting thoughts based on facts and/or numbers, take the time to go through

it!!

Important: This newsletter is intended for, and is to be used only by Travelport employees and Travelport’s Operator (NDCs) employees. This newsletter is NOT for external or customer distribution.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

Product in Focus: Travelport Booking Feed (TBF)

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

Overview of TBF

Travelport Booking Feed is a data source that collects both pre and post ticketing data from the Travelport Galileo host system, enabling travel related businesses to meet the growing needs of their customers. With Travelport Booking Feed, travel business managers have the ability to extensively analyse travel patterns, travel policy compliance, assist in vendor negotiations, business operations and budgeting. Travelport Booking Feed also supplies users’ factual management guidance by providing cost containment based on database management. Agencies, corporations and third party developers can create in-house ad hoc reports to help run their business. TBF is not an end report that customers or managers can read, TBF is a developer tool to build meaningful reports. TBF has been used to create amazing products like eTracker, Travelport Business Insight and many other products.

How is TBF different from the MIR? Generally, the TBF product was developed to provide a pre-ticketing data stream to a customer. This was originally envisioned to allow them to do compliance data reporting on the data we provided. Therefore, a corporate location could receive this information in time before the ticket was issued, and determine if the travel was within compliance of that organization. The biggest difference is that TBF data contains pre-ticket information and the data is provided in a much more user friendly format. In addition, the message infrastructure is completely different from messages received from the host today. An agency must use linkage to send data to a MIR device. There is also no pre-ticketing information sent unless the agent manually requests a MIR. Also, if an agency outside of the owning agency issues the ticket, they would have to be linked to the owning agencies MIR device in order for them to receive any data. With TBF, all information is placed into a persistent queue on UNIX where it waits for the agency or 3rd party to retrieve it. A site receiving the data does not need a connection to the Apollo or Galileo host to retrieve the data. With an internet connection, and VPN (Travelport provides the software for this), they can connect to this box through the internet and drain the data. Travelport also has the ability to send this data to multiple queues. Since we are populating the data in a relational database, there are many off the shelf products an agency can purchase to work with or report the data. Also, many big agencies have internal IT groups that can write their own applications to work with this data.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

Pre-requisites & System Dependencies

Client needs:

The infrastructure to utilize Booking Feed - i.e. a database and report delivery system, such as Crystal Reports.

An IT Department or third party IT Consultants to build desired reports based on customer requirement

Must have technical competency available in:

DBC – Open Database Connectivity (Allows two different systems to talk to each other)

SQL – Structured Query Language Server, Oracle or Sybase.

No specific bookings requirement and can have either Travelport lease lines or Internet VPN fixed connection

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Product Talks Newsletter – AFMESA – VOL 2 April 2017

Features

- Data availability and reporting (pre and post-trip)

- Automatic database feed

- Instant, accurate reporting

- Agents are unable to suppress the data - Compatibility with Crystal reporting software and

others

- Allows other software to interact with Sequel Database using Galileo data (By using XML)

Benefits

- Streamlines robotic activity

- Identifies and eliminates excessive transactions

- Provides reliable data to monitor reservation

compliance with travel policy just after booking, not after ticketing.

- Provides a revenue generating product for agencies as it increases their service product line. This product allows agencies to move to a travel management role with their existing corporate customers and thus strengthen the agency’s overall value.

- Allows customers to monitor sales of preferred vendors in real time as well as create sales forecasts for un-ticketed bookings.

- Provides customers with greater access to up-to-the-minute travel data to assist in vendor negotiations, travel policy compliance, and travel budgeting.

How to get it - Subscriber addendum is needed for SMOs

customer - Operator Addendum is needed for NDCs

- Provisioning required by Account manager (guide

available)

- Setup and installation required after provisioning

How much

Global / standard Pricing

Tier Level Number of PCCs Cost per PCC per month

1 1 USD $100.00

2 2 – 5 USD $70.00

3 6 – 10 USD $50.00

4 11 – 20 USD $25.00

5 Over 20 USD $20.00

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

For Additional information / Resources: Homeport: https://homeport.travelport.com/Customer_Solutions/TMC/TBF/Pages/default.aspx Agency Commerce Toolkit https://www.travelportsalestoolkit.com/toolkit.php?product=17&name=Travelport%20Booking%20Feed%20(Apollo/Galileo) Travelport Developer Network https://developer.travelport.com/app/developer-network/data-feeds Help Portal/FAQ https://support.travelport.com/webhelp/tbf/TBF.htm ASK Travelport TBF Provisioning Guide for Developers TRP5360 (INTERNAL) Where can I find some FAQ's regarding Travelport Booking Feed? TRP2451 (INTERNAL GSO) Where can I find Level 2 Support Guidelines for Travelport Booking Feed (TBF)? TRP2449 Can Corporate ID’s be used for TBF AN9853

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Product Talks Newsletter – AFMESA – VOL 2 April 2017

We listen = We deliver In April 2017 we introduce Travelport Smartpoint 7.3 that offers many features requested by customers around the world which enable us to demonstrate to our customers that we truly listen and actually deliver.

- Minimize / Maximize the Travelport Smartpoint application

- Filter is now accessible from availability

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Product Talks Newsletter – AFMESA – VOL 2 April 2017

- Improved Travelport Smartpoint screen interaction, scrolls up instead of clear screen following Ignore, Profile build and entries that return error message

- EMD Manager supporting EMD-S allowing for the issue, review void and refund of an EMD for

SVC segments

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Product Talks Newsletter – AFMESA – VOL 2 April 2017

And many other features:

- Smartpanel enhancements including Origin / Destination field drop down menu, relocating Smartpanel access to the Search Menu and removing from the Tools menu. The FS icon has also been removed from the Travelport Smartpoint Quick Menu

- Pre-booking seat maps response time is improved - Ancillary rules processing for low cost airlines – pre-booking - Additional details provided in Fare Shop - Text headline ads to click through to branded fares - Ensure post – booking seat maps and ancillary services do not display for unconfirmed segments - Populate hotel screens from PNR information such as rate codes, frequent guest detail,

corporate discount numbers and payment information - Support modifiers for hotel cryptic inside sell - Graphical hotel headline ads with dynamic rates - Client Information screen phone field accepts additional characters such as * or / - Additional shortcuts from menu items - Queue improvements, including Queue Count, Queue List and interactive QP - Increased capabilities of adding Booking File and Notebook remarks - Reference Data update – removing the Admin requirement - Use the agent default browser when opening Marketplace from the MP icon - Search Control Council users have the ability to enter the channel ID and SCC Override modifiers

in Fare Shop, Fare Quote/Pricing, Ticketing and Fare Display Requests - Display OB Fees in the Shop / Price response

For detailed examples and learning materials for the enhancements included in Travelport Smartpoint 7.3, please refer to ASK Travelport answer ID AN14409 for Galileo and ID AN14410 for Worldspan

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Product Talks Newsletter – AFMESA – VOL 2 April 2017

What is going on

PA 3079 Travelport Smartpoint 7.3 for Travelport Apollo and Travelport Galileo Click here to view the full advisory

Effective date

18 April 2017

Travelport system

Travelport Apollo and Travelport Galileo

High level description

Various enhancements that will benefit Travelport Smartpoint for Travelport Apollo and Travelport Galileo customers.

PA 3080 Travelport Smartpoint 7.3 for Travelport Worldspan Click here to view the full advisory

Effective date

18 April 2017

Travelport system

Travelport Worldspan

High level description

Various enhancements that will benefit Travelport Smartpoint for Travelport Worldspan customers.

PA 3068 PNR Synchronisation Option 3 - Jet Airways (9W) Click here to view the full advisory

Effective date

01 March 2017

Travelport system

Travelport Worldspan

High level description

PNR Synchronisation Option 3 has been activated for Jet Airways (9W). All PNR synchronisation option 3 labels according to IATA AIRIMP on the Travelport Worldspan system.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

PA 2904 Change FCPI Code to X when Fare is no longer valid Click here to view the full advisory

Effective date

23 February 2017

Travelport system

Travelport Galileo

High level description

The Travelport Galileo FCPI (Fare Calculation Pricing Indicator) code will change to X when the Fare is no longer valid after 2359 local time on the day of the booking.

PA 3056 Travelport Rapid Reprice Version 3.1.0.30 for Travelport Galileo Click here to view the full advisory

Effective date

13 February 2017

Travelport system

Travelport Galileo

High level description

A technical change has been made to the application. The communication between the GUI and the Travelport for Galileo host is based again on the default TCP/IP connection within the Control panel. This latest version still provides agencies using the 'issue later' options with greater flexibility, which means that agents using this option may choose to re-issue without going back to the GUI. Additionally, 2 fixes were included in this version.

PA 3085 (Version 01) Travelport Rapid Reprice netting enhancement for IATA Click here to view the full advisory

Effective date

03 May 2017

Travelport system

Travelport Worldspan

High level description

Travelport Rapid Reprice for Travelport Worldspan reissue requests return a 'netted' result meaning residual amounts can be used to offset new amounts. This 'netting' has resulted in rejections during Bank Settlement Processing (BSP). With this development, Travelport Rapid Reprice for Travelport Worldspan BSP hosted customers will be modified to 'not net' the reprice result.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

Take a moment We are there

It could be argued that travel booking process is almost the same across different channels, markets or customers, the above graph can summarize this process in general. While customer size, type of business and accordingly customer needs differ among customers, we know that our customers in different markets expect that we offer them range of products to fulfill their business needs in each step of the travel booking process. Question: do we have a range of products that cover customers’ needs in each step of the booking process? Answer: YES… We are there with many products in each step.

Confidential – For internal use only Travelport

Product Talks Newsletter – AFMESA – VOL 2 April 2017

The above are range of products that we can offer to our customers in order to fulfill their needs, the needs that we know it would differ according to customer size, business type, booking channel, etc… in fact we have more products than what is listed above. If you are interested to know more about the above products and other products that we can offer, stay tune to the 2nd version of Products Talks Catalog that will be issued soon.