amc statement of qualifications

Information Technology Consulting

Services

STATEMENT OF QUALIFICATIONS

55 East Huntington Drive, Suite 250 Arcadia, Ca 91006

626-294-0300 626-294-0343 FAX

www.amcgroupllc.com

July 2012

AMC Statement of Qualifications 2

CONTENTS

Company Profile

Introduction 3

History and Background 4

Capabilities

Services 6

Approach 8

Methodologies 9

Key Team Members

Bola Ajere 10

Bob Pacek 11

Leo Peay 14

Projects 19

Certifications 20

References 21


COMPANY PROFILE

Introduction

Changing infrastructure priorities, creating new infrastructures, emerging

technologies, ongoing market reforms, aging systems, new political mandates and

uncertain economic conditions make managing an efficient and sustainable

organization a complex task.

Ajere Management Consulting Group, LLC (AMC Group) provides

Information Technology Consulting services to help clients solve business and

operational problems throughout the entire business and infrastructure development cycle and set

the foundation for project delivery. Leaders of infrastructure businesses, whether public or

private, face the challenges and opportunities of creating new systems environment by

implementing project management programs and resources, implementing facility management,

software applications, developing, implementing and managing communication networks,

developing strategic plan, identifying and evaluating project needs, developing business risks

and mitigating controls, determining project feasibility, building systems architects and

infrastructure software platforms, installing configuration and commissioning services,

delivering and then operating projects. These leaders recognize the need for assistance to develop

new systems platforms and solve systems problems prior to, during, and after projects are

delivered.

In the course of helping clients with these challenges, AMC Group leverages our

technical expertise in information technology and management, our extensive and robust

industry knowledge, and our local presence. By integrating both management and technical

expertise, AMC Group gets to know the “whole client” from the executive leadership to the

managers who deliver the projects.

AMC Group creates value for clients by providing deep industry understanding and

knowledge, access to senior industry consultants with operational experience, and a fully

integrated package of services across a project’s complete lifecycle. These factors result in high

quality products and sound advice for our clients.

Our goal in this Statement is to provide you with AMC Group qualification as you

embark on the process of selecting your sub-contractor to comply with the CHSRA Small

Business participation requirements. AMC Group is an IT management and consulting group

with extensive management and technology consulting experiences in large and complex

infrastructure projects, Facility management programs, communication network programs to

support intranet, management reporting dashboard and web-based communication platform,

project management, custom application design and programming, and the provision of

technical staff to augment your staffing resources.

We believe that a world undergoing accelerating change needs an adaptive, interactive

approach to every aspect of life. Whether it is in financial operations, construction business,


health care industry, aerospace commerce, among others, information technology plays an

important part in redefining changes that are taking place and dictating products in the

marketplace. Our clients look for our assistance to spearhead the changes.

As former "Big 4” consulting partners and technical hands-on consultants, we have

worked with multi-billion dollar organizations in integrating, managing, implementing, and

supporting various large scale technology platforms and projects. Our team of seasoned

consultants is ready to partner with you and provide our services to the CA High-Speed Rail

Authority in their growing and dynamic IT environment.

Select Us as Your Sub-Contractor

AMC Group has provided and assisted a number of companies in business oriented

approach to monitor, manage, and report on facilities and infrastructure performance, that

entailed facilities management, work management, asset management, . NET programming,

Oracle database services, along the provision of various levels of technical resources to augment

client resources. We deliver integrated, holistically-balanced consulting services for

organizations of all sizes. Our services focus as much on the technology implementation as on

the implementation. Our role is to provide affordable and effective approach in the least time

possible. Organizations rely on us to guide them in successfully developing and implementing

technology services for growth and solutions to business needs through consulting and utilization

of our expertise. Complementing our services with you, the Prime, CHSRA can save time, get

focused, and achieve the long-term results they are looking for.

Our History and Background

AMC Group is a premier California and Los Angeles small business specializing in

Information Technology Consulting services, operating out of Arcadia, CA. This Limited

Liability Company is a minority owned business that was established in October 2002.

Currently, AMC is certified as California State & Los Angeles County Small Business Enterprise

and Minority Business Enterprise; Port Authority and MTA Disadvantaged Small Business

Enterprise; and Southern California Business Development Council Small Business Member.

The management team of the Company is comprised of former "Big Four" Accounting

Firms (Deloitte, PricewaterHouseCoopers, Ernst & Young, KPMG) consulting partners, senior

IT management executives, and hands-on senior technical consultants with a combined expertise

of more than 100 years of extensive hands-on and demonstrated experience in Information

Technology Consulting Services and IT Staff Augmentation services. We employ proven best

practices, real thought leadership, and devoted senior management consulting talent to work with

our Primes and clients and help IT leaders make distinctive, lasting

and substantial improvement to the performance of their organization.

Our team of highly qualified, responsive, and energetic

professionals brings together a combination of demonstrated IT

consulting expertise, real-world experience and pragmatism, and a


solid foundation in project implementation. The senior technical staff has extensive hands-on

skills in implementing and managing information technology programs and strategies. Our

professional Project Managers have assisted large multi-national companies in managing multi-

million dollar complex IT Security projects. Our Information Technology Group is immediately

productive, with minimum or no requirement for learning curve. Members have knowledge in

all specialized areas of Information Technology such as Project management, Facility

Management, Infrastructure Support and Management, Data Center Management, IT Operations

Service & Support, Web Service Development & Support, System Architecture Development

and Implementation, Application Development, Risk Management & Compliance Services and

staff augmentations services to support any back office operations.

Additionally, AMC resources are fully dedicated full-time staff and team members are

available to meet and confer with the appropriate team(s) to address any issue as they arise.

AMC has the technology infrastructure and process on its premises that will be used for the

production of meeting and report materials.

At AMC Group, we don’t just leave our clients with in-depth reports or simply deploy the

latest software. Instead, we work side-by-side with our clients to help develop and implement

innovative solutions. Then we help execute the plan - because we believe that's the only way to

create real and lasting value. We deliver integrated, holistically-balanced planning services for

organizations of all sizes.

Our Company has been approved by the Los Angeles County Information Technology

Support Services Master Agreement in the following categories:

Information Systems Re-engineering

System and/or Management Audits

Long Range Information Systems Planning

Capacity Planning/Rightsizing Evaluations

System Requirements/Technical Architecture Studies

Project Management of Projects Applicable to all Skill Categories

This agreement allows AMC to respond to the County’s IT professional staffing

requirement without going through a competitive and elaborate RFP process. Only a few

companies are short listed for this agreement. The approval procedure for this agreement

involves a lengthy and an extensive vetting process, which included assessment of our

qualifications and references, and our ability to provide the services required by the County of

Los Angeles under the specified categories.

Our List of flagship Clients Include:

Multi-billion dollar media organizations

- DirecTV, Warner Brothers and Disney

Multi-billion financial organization

- Citigroup, Farmers Insurance, Capital Group, Bank of America, and

Experian

https://tetratech.tms.hrdepartment.com/


We have worked and continue to work with these clients on a number of IT consulting

projects in the last ten years.

CAPABILITIES

Our Services

Our broad capabilities include expertise in the following areas:

1. Project Management

Data Center Consolidation

Server Consolidation

Infrastructure Project

Management

Risk Management

Server Refresh

System Deployment and

Implementation

Program Management Office

Portfolio Management Office

2. Data Center Management

Facility Management -

MAXIMO

Infrastructure Management

Outsourcing Management

Vendor Management

Backup/Restore Services

Service Level Agreement

Development

SLA Optimization and

Monitoring

Management Dashboards &

Reporting

Process Documentation

System Quality Assurance and

Testing

3. Facility Management

IBM Maximo Asset Management

Information Enterprise Asset

Management

Project planning

Data import

System configuration

4. Infrastructure Sandbox Project

Consulting

Support of IT Operations,

Information Technology

initiatives by providing an IT

Architecture.

In-depth analysis and

identification of use cases for the

infrastructure.

Analysis of processes and

procedures used for testing

infrastructure changes

5. Data Center Move Implementation

Program Management

Assess, design, plan and execute

data center migration of

processes and procedures

Direct the coordination effort and

migration of data bases

Build data center move roadmap

from scratch

Perform data center discovery

services to inventory the data

center solution domains which

include IT infrastructure and data

application dependency mapping

Conduct assessments to

understand disaster recovery

requirements, application

inventories and


interdependencies, and

server/storage requirements

Use and implementation of

Advanced ITIL methodologies

6. Oracle 10g/ZLDS/CAN/TLDB

Upgrade Program Management

Plan and define upgrade project.

Provide detailed analysis of the

project.

Prepare project budget.

Define project scope.

Execute, schedule and manage

project.

Retire old system following

successful migration.

7. System Development, Data

Management and System

Architecture

System Development and

Integration

Enterprise Architecture

ERP system systems design and

development (SAP, ORACLE)

8. Superdome Database Analysis and

Administration

Coordinate and assist with

migration of RIO database from

Alpha to Superdome.

Maintain and analyze the Golden

Gate synchronization process and

its performance.

Furnish report on post

implementation reviews

9. Capacity and Design Consulting

Provide IT technical services to

help with activities related to

capacity process automation.

Analyze data and forecast the

development and maintenance

project phases.

Conduct reviews of data

correlation to validate

relationships and expand

business system corollaries.

Identify and prioritize

automation tasks in conjunction

with Client's team

Develop mathematical models

and forecasts for specific

applications.

Implement the recommended

system specifications.

10. Information Security, Audit and

Compliance

Attack and Penetration Study

Management of SOC operations

Information and Detection

Security Assessment and

Administration

Development of Enterprise

Security Architecture programs

Forensic Laboratory

Management

Development of Security

Policies, Standards, and

Procedures

Network Security

Development of ongoing

procedures for maintenance and

testing of company controls.

Provision of metrics to measure

the effectiveness of IT

compliance to security policies

and applicable regulations.

Performance of risk assessments

and recommendations for

identified areas that need

improvement.

Development of automated risk

management framework in

Archer


11. Business Intelligence and Strategic

Planning

Strategic Planning

Executive Management

Facilitation

IT Strategy and transformation

Business Intelligence Programs

12. Staff Augmentation

On-call IT consulting

IT Staff Support

Professional Skills of Team

Project Management: Proven ability to lead and manage projects and deliver results.

Strong results orientation: Detail-oriented and motivated self-starters who strive for

flawless execution of tasks.

Teamwork: Ability to work productively and maintain effective relationships in

multidisciplinary and multicultural teams as well as to cultivate a culture of information

and knowledge sharing.

Interpersonal skills: Ability to communicate easily and well with both technical and

non-technical staff at all levels and also with external counterparts.

Analytical/problem-solving skills: Ability to evaluate data and work towards practical

solutions. Maintain high service standards to clients by supporting operations through

quantitative analysis.

Technical skills/data management: Proven computer skills with expertise in MS Office

Suite, Internet web site design tools and maintenance, and databases.

Change management: Ability to lead changes in business processes and

communication efforts. Possess effective presentation and training skills.

Customer Focus: Proven track record in collaborating with clients to define business

requirements and delivering products/services that meet client needs.

Responsiveness: Dedicated service and professional investment of AMC's senior

executives, who act as leads on all aspects of project. Status updates are provided on a

regular basis and requests are responded to as they arise.

AMC is committed to providing the most dedicated, responsive, and high-quality

services for all projects.

Our Engagement Approach

The assessment approach our team follows includes the specific activities outlined below:

Obtaining an overall understanding of your business.

Determining state of IT management, training and awareness,

and strategy.

Interviewing key management to gather additional information.

Defining the IT landscape including networks, systems, and

applications to be included in the assessment.


Conducting in-scope networks and systems including an inventory of threats, assets and

controls.

Conducting gap analysis based on ISO standards.

Recommendations and detailed planning.

Developing a project plan for the engagement.

Our Methodologies

AMC Group Delivery Process

AMC Group Delivery Process defines a flexible framework for delivering our projects.

The process allows for the creation of a project plan tailored to the specific needs of the

engagement while maintaining delivery best practices. AMC Group Delivery Process also

provides solution delivery guidelines, templates, sample deliverables, and tools for all critical

development activities. We can also align our project phases to that of our client or Prime.

Our project phases

Discovery

Establish the business needs for the solution and define the high-level

project scope by identifying your business drivers and needs.

Result: A context for structuring a high-level solution that defines boundary conditions and,

most importantly, the scope for the engagement.

Inception

Launch the project and develop a deeper understanding of your business environment and the

architectural makeup of the solution.

Result: Initial architectural design and requirements assessments.

Elaboration

Deeply analyze the problem domain, extend the high-level architecture definition and establish a

sound, detailed design for the solution.

Result: Building, configuring and custom developing your solution.

Construction

Create the solution as defined by the deliverables from the Elaboration phase, while managing

resources and controlling operations to optimize costs, schedules and quality.

Result: Detailed design for your solution.


Transition

Begin user-acceptance testing and deploying the solution into the target production environment.

Result: Deployment, establishing ongoing support, and knowledge transfer to your staff.

AMC Group is well-positioned to help CHSRA improve, define and deploy a program that is

tailored to its environment. The CHSRA can be confident in our services and recommendations,

because our approach is:

Proven

We have conducted IT consulting and services for over 20 companies.

Efficient

We will leverage our tools and methodologies to more efficiently perform this

engagement with minimal intrusion to existing CHSRA IT operations. We will employ a

variety of tools to help facilitate development of models, leading practices in controls, and

deployment of programs. Our suggested approach will also leverage industry leading

standards and monitoring tools.

Focus

We will deploy experienced specialist on this engagement to focus on critical areas within

people, process, and technology.

Collaborative

We will team with CHSRA to further target assessment activities, and review analysis for

risk ranking and elimination of false positives. Our project management approach

includes accurate and dependable progress and issue tracking, and communication.

OUR KEY TEAM MEMBERS

Bola Ajere is the President & CEO of the AMC Consulting Group, a

management and technology consulting company based in Los Angeles,

California, specializing in Information Technology, Information Security;

Information Technology Audit; Change Management, Business Continuity;

and Middle Ware consulting services. His clients include; Directv, Bank of

America, IBM, Farmers Insurance, Country-Wide, State Farm Insurance and

World Disney.

He is also the President & CEO of the Sierra Madre Group, an Intellectual

Property Management and manufacturing company. His clients include 3M, Tyco, AC Delco,

DuPont and Norton.


Recently, he founded the AMC Online Media Services Company, a professional online

interactive media company based in Los Angeles, California, that provides regulatory interactive

measurement compliance services to Ad servers and online publishing companies in the areas of

Click Measurement, Ad Impressions, Rich Media and Audience Reach Measurement for

companies such as Google, Yahoo, MSM, CNET and others in the online media space.

Prior to AMC, Bola was the Chairman and CEO of the New Media Venture Partners, a

holding company with seven subsidiaries worldwide. He was responsible for the acquisition,

merger and sale of a number of company assets as well as the management of the company’s

operations.

Bola was a senior partner with Deloitte & Touche in Los Angeles, where he was the

partner in charge of the Enterprise Risk Management practice. He participated in client board

and audit committee meetings in different leverage transactions and assisted executives in

various Change Management transition processes. He was responsible for the development and

growth of the business units which included Information Security Services, Information

Technology Audit, M&A Due Diligence services, ERP Support Services and various Value

Added services.

He has also held senior management consulting positions with Ernst & Young,

Pricewaterhouse Cooper and IBM in England, New York, Holland, Saudi Arabia and Japan.

Bola is a member of several non-for-profit boards.

Bola graduated from University of Kent at Canterbury, England with a Master degree in

Accounting and Computer science and an undergraduate degree in Computer Science.

Bob Pacek is the COO of AMC Group and founding member of Sierra Madre

Marketing Group and AMC Online Media Services.

2005-Current Business Consultant & Small Business Board Member,

Williamsburg, VA.

Reelz Channel, Inc, a new cable and satellite delivered television channel and

associated Web Site dedicated to movies. Led the effort to establish the initial IT

infrastructure needed in Los Angeles, Minneapolis, and New York.

The Sierra Madre Marketing Group (SMMG), Arcadia, CA Bob served as the initial

President of this start up Intellectual Property Company. SMMG holds several Engineering

Patents and is fielding a family of new foam based abrasive products called SANDfoam ™.

AMC Group. He provided marketing and new product development support as a Senior

Advisor to this IT audit/consulting services.

Board Membership, Currently a board Member of both SMMG and AMC.


1999-2005 DIRECTV, Incorporated El Segundo CA

Directv is the nation’s leading and fastest-growing digital multichannel television service

provider with more than 16 million customers and over $10 billion in annual revenue.

Executive Vice President and Chief Information Officer Re-engineered systems

development and technical architecture supporting all sales channels, marketing, customer

services businesses including provisioning, billing, customer support, sales/customer

analytics, financial and supply chain systems. He managed an employee and support vendor

staff of over 600, a $250 million operating budget, and $100 million capital budget.

Significant accomplishments include:

Led effort to re-architect a complicated “point to point” custom solution IT

environment to create an efficient tiered and integrated environment based on

packaged solutions and strategic enterprise needs.

Reorganized and re-skilled the IT department to reflect the new architecture.

Partnered with key vendors to develop and implement “next generation” agile

enterprise business solutions – including billing, customer management, eCommerce,

marketing, commissions, royalties, finance, human resource, and reporting.

Controlled overall IT costs by aggressively consolidating and renegotiating strategic

vendor contracts,

Streamlining the technical architecture based on standards and reducing dependency

on consulting services.

Developed strong governance and internal risk management organization and toolset

needed to support growing focus on security, transparency and reporting compliance.

1995-1999 United States Satellite Broadcasting, Incorporated (USSB), St. Paul, MN

One of two initial providers of Direct Broadcast Satellite (DBS) television entertainment

programming based on digital satellite broadcasting technology currently serving over two

million subscribers nationwide. Estimated 1999 revenues are in excess of $600M.

Senior Vice President, Information Services and Customer Care One of five SVP’s

making up USSB’s Senior Executive Team. Responsible for infrastructure services; billing

and customer care systems; commissions and dealer management systems; reporting,

analysis and decision support for finance and marketing; inbound customer care (1,000,000

calls/month); and, outbound direct marketing operations (600,000 calls/month). He was

responsible for a Fiscal Year 1999 budget in excess of $75M. Significant accomplishments

include:

Developed the requirements for, staffed and established the information services

department at USSB during the business startup phase. This included the

development of new mission critical systems for dealer commissions and account

management, marketing campaign management, financial reporting and the creation

of a data warehouse based on detailed customer transaction information tailored to

support decision making in all departments.

Led an 18-month enterprise wide effort to identify “next generation” billing and

subscriber management system requirements; surveyed industry alternatives for

meeting them; developed a “best fit” architecture; negotiated required contracts;


managed all development, conversion and implementation efforts. Contract signed

with billing systems “winner” in October 1998. Call center contracts and front-end

application definition completed by January 1999. Conversion to new SMS

environment planned for fall 1999. Total five-year value of all contracts involved in

excess of $500M.

1992-1995 ADVANCE, Incorporated, Arlington, VA

ADVANCE is a small information technology consulting and integration services firm

specializing in networking, imaging and software development with 1995 revenues of $30M.

Vice President for Operation, He is one of three members of the Corporate Executive

Team. Responsible for the fulfillment execution of all ongoing client services – government

and commercial; for management of several strategic client relationships; and for supporting

business development activities;

Responsible for more than $60M in network integration, groupware, executive

information system, imaging, and telecommunications projects. This included

significant initial commercial contracts with MBNA Bank, Unisys and USSB, as well

as multi-year government contracts with the Defense Information Support Agency

and the Pension Benefit Guarantee Corporation

Program Manager for a four-year, $50M-contract supporting the 5000+ Node

Defense Information System Agency Network. P&L responsibility for over 50

projects involving local and wide area network administration, operation and

expansion (hardware, software and communications) services and procurement

support for networks serving over 8000 users

Established a corporate Operations Division to manage all aspects of Advance

performance on approved projects as well as providing technical support to business

development efforts.

1989-1992 the United States Joint Military Staff, Washington, DC

The 1600 person Staff supporting the Chairman, Joint Chiefs of Service

Chief, Joint Exercise and Training Division Principal planner for exercise and training

including Program Manager responsibility for $400M Annual Joint Exercise Program

comprising over 100 annual Joint Staff or Combatant Commander sponsored exercises: live,

simulated, command post, computer-assisted and hybrid. He guided the establishment of a

field activity, The Joint Warfare Center, as the center of excellence for the use of computer

simulations in joint training.

1987-1989 USS HALSEY (CG-23), San Diego, CA

Long Range Missile Cruiser assigned to US Pacific Fleet

Commanding Officer Developed a tailored training program to modify "Hot War" tactics,

techniques and procedures for the peacetime engagement environment of the Persian Gulf.

He defined the role of the Air Warfare Commander for Joint Task Force Middle East. He

launched project to identify methods of reducing administrative workload. He achieved

threefold increase in productivity through functional integration and the introduction of


automation technologies such as PC networking and optical-storage based document

management systems.

1986-1987 Office of the Chief of Naval Operations (CNO) Washington, DC

Deputy Director for Information Systems Developed strategy for implementing

Information Resources Management aspects of Goldwater-Nichols Defense Reorganization

Act of 1986 which integrated USMC and USN activities for policy and separated program

execution at the Service level. He chaired the Navy Paperless Ship Working Group which

explored the use of technologies such as CD-ROM and WORM in shipboard environment.

EDUCATION

MA (with highest distinction) National Security and Strategic Studies

Naval War College, Newport, RI

MS Computer Systems

Naval Postgraduate School, Monterey, CA

BS Economics

University of Wisconsin, Madison, WI

Leo Peay is a Senior Information Technology leader with the AMC Group,

who has over 20 years of information systems and services experience. He

has demonstrated skills in strategic and tactical leadership across most

information technology disciplines including systems architecture, IT

processes, systems management, project/service portfolio management,

application development, computing center operations, global voice/data

networks, eCommerce infrastructure, information security, and regulatory

compliance. His key strengths include building relationships with partners

and clients, out of the box thinking, pragmatic execution of strategy, implementing

measurable IT services and processes, and hiring and retaining high performance personnel.

Prior to joining the AMC Group, Leo's experiences included the following:

June 2006 to June 2008 Experian Inc. Costa Mesa, CA

Vice President Technology Responsibilities included global technology strategy, business

technology consulting, technical due diligence for Merger and Acquisitions (M&A), and

being the lead technologist on the Experian innovation council. Highlights include:

Global Technology Strategy – Worked closely with Experian business executive,

business unit technologists, and all levels of personnel to align IT technology strategy

and investments to meet Experian business objectives. Led, coordinated, and directly

contributed to the technology roadmaps across all technology domains and sub-

domains. The major domains included Applications, Servers/Operating Systems,

Security, Networks, Database, Storage, Systems Management, and IT Processes.

Results included significant savings achieved by negotiating/leveraging enterprise

contracts, improved collaboration and alignment across autonomous/globally


distributed IT organizations, and the implementation of a new enterprise collaboration

system that hosts documentation and online communities.

Business & Technology Liaison – Consulted to most Experian business lines and

corporate functions to apply technology to business needs. Leveraged experience

with all IT delivery teams and Experian product developers to help take business

needs from concept to tactical plan to implementation. This role often included the

investigation and use cases for new technology, developing and getting approval on

business cases, negotiating contracts, and providing detail technical review and input

for strategic projects. Accomplishments include the business case approvals,

selection, and initiation of projects for a new anomaly detection system and a new

risk management system.

Mergers & Acquisitions - Senior technologist on many of acquisitions made by

Experian over the last six years. Over this period, led the development of the

Experian technical due diligence program for North America leveraging banking

industry, COBIT, SAS 70, and ITIL practices. Direct participation in recent

acquisitions included the $1.2B purchase of Serasa Inc. of Brazil and $100M

purchase of Hitwise Inc of Australia. Post-acquisition I led and/or supported the

technical integration of the new businesses into Experian.

Innovation Program –Senior IT member on an enterprise council composed of the top

marketing and product development leaders from all Experian business lines. Known

for “out of the box” thinking and was a regular contributor to many of initiatives.

Together, this team set up the foundation innovation processes at Experian including

global trends identification, ongoing cross business unit product

ideation, investment prioritization, product development portfolio

management, and innovation metrics. Overarching result was year

over year increase in organic growth and return from new products.

Information Security – Technical executive on the steering group for Experian’s

Information Security program. A key contributor for setting directions, guiding

investments, negotiating contracts, and supporting the successful completion of over

27 security projects. Security projects included the implementation of a new

enterprise wide secure messaging system leveraging a Public Key Infrastructure

(PKI) service, a new Security Operations Center, an enterprise wide Full Disk

Encryption (FDE) system, and replaced tape exchanges with secure bulk file transfer

services with clients. Some of these projects were initiated during my functional

management role as VP of SI&A.

June 2000 – May 2006 Experian Inc. Costa Mesa, CA

Vice President Systems Integration and Architecture (SI&A); reporting to Experian

America’s CIO, led 180 technical staff members based in multiple locations across the

United States. The services provided by SI&A support many thousands of Experian clients

and the majority of employees across Experian North America business units.

Responsibilities included Experian America’s infrastructure of networks, security systems,

web applications, Internet infrastructure, architecture planning, and contact centers. For

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many years, he successfully managed an annual budget exceeding $40M and implementing

new systems improving service levels while reducing operational costs to Experian and

mitigating security threats. Highlights during this time include:

eCommerce Infrastructure – Led the design, implementation, and operation of the

Experian eCommerce infrastructure for Experian.com.

Overhauled Experian’s web presence from a single sun computer hosting a

domain name to a high availability n-tier infrastructure that now supports over

$13M in monthly revenue. This infrastructure includes:

development/staging/production environments consisting of web/application

servers, database servers, security, and network systems.

Established technical support teams to complement newly implemented

development/operational support processes. These processes included new

operational readiness and Quality Assurance processes for all TCP/IP based

products.

Initiated and implemented new processes to secure products using 3rd party

application security assessment based on Open Web Application Security

Project (OWASP) standards. Vendor systems used include BEA, SUN, Cisco,

Microsoft, HP, RSA, Wyle, OneSight, Keynote, Webtrends, and many others.

Application Development and Process Automation – Established a Java development

and business process automation skill center to complement our internal and external

web application hosting services. These teams worked with business line product

development teams to infuse expertise, leverage the capabilities of the hosting

infrastructure, tune product performance, and build shared components used across

product lines. The team was instrumental in building and maintaining the

authentication and authorization system components that were used across thirteen

different revenue generating products. Internal business processes were developed

using both Microsoft and Webmethods infrastructures for forms and process flow

automation.

Telecommunications – Responsible for the voice and data networks of Experian

North America.

Managed and regularly re-negotiated some of the largest vendor service

contracts within Experian for significant year over year savings.

Drove the migration from dedicated and expensive data network connections

to virtual networks using TCP/IP protocols.

Overhauled the infrastructure of traditional PBX and voicemail systems to

use VoIP based services across internal networks. Service vendors included

ATT, Verizon, and many regional telecommunication providers prior to

industry consolidation.

Implemented new Cisco and Aspect based contact center technologies.

Information Security – Led the technical and administrative teams responsible for

most aspects of information security within Experian North America. Services

included traditional perimeter security systems using firewall and intrusion,

detection/prevention technologies to desktop virus protection to identity management


infrastructures, processes, and security administration personnel. Highlights

included:

Mitigation of the highest risk security threats

Building an Internet scale web single sign on system for client facing products

Initiating a secure messaging system leveraging an enterprise Public Key

Infrastructure (PKI) infrastructure

Operating a highly effective internal anti-virus program that avoided business

impact through all major virus/worm outbreaks.

Worked closely with Experian Risk Management, Legal, and Compliance

teams to insure that Experian business was compliant with Gramm-Leach-

Bliley (GLB) Act, Fair and Accurate Credit Transaction Act (FACTA), and

multitudes of financial client compliance requirements.

IT Operations & Service Management – Led the teams responsible for much of the

computing services used by Experian employees. Computing services included

support of over 4,000 desktop systems, 400 Windows servers, over 30 call centers,

and desktop applications including web hosting, electronic mail, and desktop software

distribution. New services rolled out included enterprise wide remote virtual private

network access, enterprise anti-virus services, blackberry enterprise services, and an

enterprise wide Active Directory. Highlights included:

Year over year improvement in service levels while reducing costs and

integrating new IT organizations. Service management philosophy was a

pragmatic implementation of Information Technology Infrastructure Library

(ITIL) service management practices.

All personnel were held accountable for key performance indicators for the

services they supported. Service levels were regularly benchmarked against

external providers including a full-fledged competitive bid for outsourcing to

IBM or EDS. Service requests and workloads were measured and reviewed

as part of weekly management regimen.

Enterprise Architecture and Business Relationship Management - Developed and

maintained IT investment roadmaps based on Gartner architecture models to make

strategic investment decisions during Experian financial planning cycles.

Implemented a business relationship team and associated process of regularly

reviewing IT investments, business unit workload, and IT service level metrics with

business unit leaders.

Organizational Development – Successful leading, development, and recruitment of a

very talented technical team of managers and performers. An enviable organization

was created in which people are competing to join. A low voluntary attrition of

personnel was maintained, while consolidating multiple independent IT organizations

and culling out low performers. Focus was on constant improvement of people,

processes, services, and technologies.


July 1999 – June 2000 Experian Inc. Costa Mesa, CA

Director Architecture, responsible for technology strategy, insertion of new technology,

and the lead technical liaison to Experian business leaders and technologists. Highlights of

this period included:

Establishment of the first Experian portfolio management organization (PMO) vital

for budget management and architectural direction, initial business case approval and

technical framework for Experian eCommerce investments, and the framework for an

IT service catalog inside Experian.

Jan 1991 – June 1999 TRW Inc. Redondo Beach, CA

Manager of Network Services, TRW Space and Electronics Group (S&EG) directly

responsible for planning and operating S&EG and Corporate, including TRW Automotive

businesses, network systems with a dual reporting role to the S&EG Director of IT and the

Director of Communications for TRW Inc. Led a staff of over 110 individuals that provided

engineering and operational support for global voice and data networks, Internet/Intranet

services, web development, internal systems management application development, network

control center, help desk, and distributed systems (Unix & NT) operations. Successfully met

planned expense budgets and multiple service center rates. The 1998 operating budget was

over $14 million with an additional capital budget of over $7million dollars. Excellent

history of hiring and retaining quality employees that helped the organization establish a high

degree of accomplishment and respect across TRW. Highlights during period included:

Implemented a global backbone network to support the roll out of SAP to all TRW

Automotive business units around the world. Worked closely with automotive

business line leaders, manufacturing plant managers, and the corporate SAP

development team to insure infrastructure services would support critical

manufacturing processes.

Leveraged internal skill centers, and negotiated regional and global service provider

contracts to build a global backbone network.

Appointed TRW representative to the initial automotive industry team that

established the Automotive Network eXchange (ANX). Worked closely with

representatives from General Motors, Ford, and Chrysler to draft standards and

negotiate with service providers to meet the standards that would establish a value

added network that became the preferred method for all suppliers to communicate

with the big three Detroit automakers.

Led the team that implemented the first Internet presence for TRW Inc., The TRW

Credit Business, which later became Experian, the business unit driving for this

commercial Internet service.

Leveraged board role in the Los Nettos regional network to establish a cost effective

high speed / high reliability Internet presence. Our teams provided web programming

and Internet infrastructure for the TRW Credit business line.


Feb 1983 – Jan 1991 TRW Inc. Redondo Beach, CA

Member of Technical Staff

Systems engineer and team leader providing design, implementation, and operational

support for a large variety of computer and data communications systems.

Implemented the first Ethernet and 802.3 based wide area network based capabilities

at TRW. Initially started for the Space & Defense sector in Redondo Beach and then

expanded globally due to cost efficiency and quality service levels provided across

business units.

Responsible for project coordination, budgetary justifications, and reviews with

senior management. Experience included high speed Local Area Networks, Wide

Area Networks, IBM SNA, and specialized in the integration of heterogeneous

computer systems (Microcomputer, Mini-computers, and Mainframes). Experience

in UNIX system administration and programming in assembly, Pascal, and C

languages.

EDUCATION

BS Computer Science & Engineering, Center for Creative Leadership – Colorado

California State University Long Beach

Information Systems Leadership Program

MIT/Sloan School of Management

Other Leadership Roles

Member of ATT Corporate Advisory Board (2007 – June 2008)

YMCA Newport Beach Board of Director and Youth Achievement Volunteer (2007 –

present)

Board of Advisor for Interwoven (2004 – 2007)

Los Nettos Regional Network Board of Directors (1996 – 1998)

OUR RECENT PROJECTS

The following represents a sampling of our projects for the past 5 years:

Project Description Contract Amount

IT Architecture Development & Implementation - $2,840,580

Oracle 10g Upgrade - 1,720,490

IT Risk Management - 2,547,350

PCI Remediation Project - Compliance Architect - 265,000

Internal Control-Compliance Project - 492,500

PCI DSS Remediation Project - 1,430,650

Data Center Operations Migration - 265,450

Enterprise IT Strategy and Innovation - 91,200


Enterprise IT Security - 326,000

Security Monitoring Project - 312,000

Project Documentation - 14,000

Enterprise Architecture Integration Management - 283,500

PCI Operations Project - 126,000

Systems Availability Project - 157,500

Enterprise Application Migration - 366,000

Change Management - 339,090

PCI Remediation Project Documentation - 359,200

Data Center Move Overall Program Management - 128,250

Data Center Move Project Documentation - 137,200

Database Administration - 139,400

ZLDS/ICAN/TLDB Infrastructure Upgrade - Program Management - 552,750

RIO Superdome Migration Project - 427,940

Capacity and Planning- 419,720

CERTIFICATIONS

State of California Dept. of General Services, Office of Small Business Services

Supplier #1043179

Certification Period - 05/25/11 to 05/31/13

Los Angeles County Metropolitan Transportation Authority, CA Unified Certification

Program

UCP Firm #40387

Metro File #5712

Status: Small Business Enterprise and Disadvantaged Business

Enterprise

Certification Period -04/18/12 to 04/18/17

County of Los Angeles, Office of Affirmative Action Compliance,

Local Small Business Enterprise

Vendor #14915701


County of Los Angeles, Internal Services Department, Community Business Enterprise

I.D. #84324

Status: MBE


Los Angeles County Harbor Department

I.D. #40912

Status: Very Small Business Enterprise

The Port of Long Beach & San Diego County Water Authority, Small Business Enterprise


Account #38337


Southern California Minority Supplier Development Council

Certificate #7067

Certification Period - 08/01/11 to 08/01/12 (Renewal in process)

REFERENCE

Firm Name: DIRECTV INC.

IT Operations

Address: 2230 East Imperial Highway, El Segundo, CA 90245

Contact Person: Ted Gresham Telephone: 310-964-1570

Dates of Service: 06/01/2003 to Present Cost of Service: $11M

Firm Name: Deloitte and Touche

IT Security and Operations

Address: 350 S. Grand Avenue Los Angeles, CA 90071-3462

Contact Person: Charles Todd Telephone: 626-429-8742

Dates of Service: 01/02/2007 to 12/31/2010 Cost of Service: $6M

amc statement of qualifications

Documents

global backbone

small business

significant

experian business

information

experian north

network systems

information