fujitsu world tour 2018 retailing...title fujitsu world tour 2018 author skeates, dale (itg) created...

1 Copyright 2018 FUJITSU

#FujitsuWorldTour

Copyright 2018 FUJITSU

FujitsuWorld Tour2018

May 30, 2018

2 Copyright 2018 FUJITSU2 Copyright 2018 FUJITSU

Taskforce – a digitally connected workforce

Jonathan SchwartzSoftware Development ManagerChapter Head of the Fujitsu Distinguished Engineers of AmericaFujitsu America, Inc.

3 Copyright 2018 FUJITSU

The Fujitsu Taskforce solution is aunique IoT communications platform...

4 Copyright 2018 FUJITSU

…that allows us to connect your many systems…

SCO(U-Scan)

POS(Fresco)

ERPWork

ManagementBPM

Alert Server

5 Copyright 2018 FUJITSU

…to communicate to many devices at the same time

6 Copyright 2018 FUJITSU

…designed for easy integration

7 Copyright 2018 FUJITSU

On-the go communication that’s hard to ignoreHAPTIC))((

Allows labor redeployment and flexibility

Easy to use

On tech that’s safe and hard to break

What does Taskforce provide?

8 Copyright 2018 FUJITSU

Receive, prioritize, dispatch alerts

Clear alerts

Respond with watch controls or data from a connected device

Connect to many systems and many devicesat the same time

How does Taskforce provide it?

9 Copyright 2018 FUJITSU

Did you know typical customer pain points?

Mobile devices are less suitable, due to failure rates

Wearable devices are expected to have a lessthan a 30% rate

And they cost 30% as much upfront

Integration is expensive

Mobile solutions are expensive to maintain

Our solution keeps the business logic abstracted

80%

10 Copyright 2018 FUJITSU

Did you know typical customer pain points?

Analysts believe our solution will lower labor costs by 10%

IHL & McKinsey

Adoption of our new Fresco POS

Taskforce is cited as the #1 reason retailers are selecting Fresco

Diverse Technology Solutions says in their report to NetCost Markets

“Fujitsu offers a cutting edge solution. The wearable alert, notification technology can completely revolutionize how NetCost handles daily operational tasks both in the stores and in the warehouse.”

11 Copyright 2018 FUJITSU

How we’re helping

Improve CustomerExperience

Price Checks

QueueManagement

Attack Outof Stocks

Restock on Raincheck,

Audits and Page to Unload

Clientele-ing and Assisted Selling

Smart Dressing Room andBackroom

Communications

12 Copyright 2018 FUJITSU

How we’re helping

Slim Margins

Re-Stock Frozen Voids

Online Shopping

Click’n’Collect

Rising Cost of Labor

Self-Checkout Management

Digitally Track

Analog Tasks

13 Copyright 2018 FUJITSU

Alerts from SCO and Manual Fresco Alerts

Manage Self-Checkout Alerts

Request cashier assistance

Manage Interventions

Store Access Control Barcode

Attendant raises alerts manually using an alerts panel

Example: Requests manager to bring more $5 bills

14 Copyright 2018 FUJITSU

System Raised Alerts from Fresco

Request and receive a response to a price check

Attendant requests a stock clerk to check the price on an item

Stock clerk replies to Fresco with the new price

Manager authorization requests are routed to the smart watch

Example: Fresco requires manager authorization for a price override

Messages can be linked to specific item purchases

Example: The propane PLU is linked to an alert, as operationally, a stock clerk must open the propane cage outside the store to retrieve the propane for the customer

Example: Customer voids an ice cream purchase, a stock clerk must return the item to the fridge before it is lost

15 Copyright 2018 FUJITSU

3rd Party Integration Points

Interface with your other software platforms

Dressing Room Applications

Request a new size or color from the dressingroom application

Send the alert to the customer associate

Customer associate responds that they’re on their way

16 Copyright 2018 FUJITSU

Taskforce Management Console

Managing the Platform

Taskforce Setup

Alert Sources Setup

Device Management

Enterprise ready

Configuration Tool

17 Copyright 2018 FUJITSU

Taskforce Management Console - Profiles

Managing Users

Credentials

Roles

Shifts

Interface to your existing enterprise solution

18 Copyright 2018 FUJITSU

Wearable Technology

Samsung Gear

Gear S2

Gear S3 Frontier

Gear S3 Classic

Gear S3 Sport

19 Copyright 2018 FUJITSU

Geo-Fencing

John Smith’s shift ends at 5:00 pm

At 4:45 Manager is alertedshift is ending

John leaves the storeand is alerted

Manager alerted to call John

20 Copyright 2018 FUJITSU

John factory resets deviceAt home

John connects device to Gear Store to enable Gear

Knox locks down deviceReinstalls Fujitsu application

Geo-Fencing

21 Copyright 2018 FUJITSU

Issue Credentials Geo-Fencing Mobile Device Management

Secure for Enterprise Use

22 Copyright 2018 FUJITSU

Samsung Gear – Knox Configure (KC)

Using Samsung Knox Configure (KC)

No need for manual activation

Secure out-of-the-box

23 Copyright 2018 FUJITSU

Expanding the reach by pairing

Pairing of Samsung Gears

Bluetooth Hand Scanner

Printer?

Other devices?

24 Copyright 2018 FUJITSU

Connected to other devices

We are looking to expand our device footprint to offer more options

iOS devices

Android devices

Windows devices

Web Sites

25 Copyright 2018 FUJITSU