principles of key account management #icca12 monday 22/10/2012
Post on 01-Nov-2014
564 Views
Preview:
DESCRIPTION
TRANSCRIPT
Hans Rissmann, OBE,
CEO Edinburgh International Conference Centre (EICC), United Kingdom
hans@eicc.co.uk
Principles of key account management
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Involving People, the EICC approach to key account management
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
ClientRelationship Management
Monday, 15 October 12
ClientRelationship Management
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
“ Tell me and I forget, teach me and I
remember. Involve me and I will learn”
Benjamin Franklin
Monday, 15 October 12
e ClientPipeline
Monday, 15 October 12
e ClientPipeline
Monday, 15 October 12
Monday, 15 October 12
Involvement + Accountability + Task ownership ( )
=Client Delight & Customer Retention
Monday, 15 October 12
Monday, 15 October 12
“ Be a yardstick of quality. Some people aren’t used to an
environment where excellence is expected”
Steve Jobs
Monday, 15 October 12
Monday, 15 October 12
Excellence framework
Monday, 15 October 12
Monday, 15 October 12
Investor in People - Human Resource Management standard - UK
Monday, 15 October 12
Monday, 15 October 12
Hospitality Assured Meetings - service standard for the meetings industry -
International
Monday, 15 October 12
Monday, 15 October 12
ISO14001 - Environmental management standard - International
Monday, 15 October 12
Monday, 15 October 12
Green Business Tourism Gold award - Tourism industry environmental operation standard - UK
Monday, 15 October 12
Monday, 15 October 12
ISO 9001 - Quality assurance - International
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Excellence through People - Hospitality industry Human Resource Management standard - UK
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
“ Creativity comes from a conflict of ideas”
Gianni Versace
Monday, 15 October 12
Monday, 15 October 12
Cross Functional Teamwork
Monday, 15 October 12
Monday, 15 October 12
“ A business has to be involving, it has to be fun
and it has to exercise your creative instincts”
Sir Richard Branson
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
Monday, 15 October 12
“Business excellence is easy - all we have to do, is turn our backs
on mediocrity”
Monday, 15 October 12
top related