51st ICCA Congress

International Congress and Convention Association.

Twitter: #ICCA12

Session sponsored by:

The Future of “Official Airline” Status

October 22, 2012

International Congress and Convention Association.

Twitter: #ICCA12

• 4th largest city in the United States• 6th largest airport system in the world• United Airlines largest hub• 92% of all flights operated by United• 186 non-stop flights• Largest Medical Center in the world• Home to NASA, Johnson Space Center• More than 100 languages spoken• Largest immigration hall in the USA

Houston

International Congress and Convention Association.

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• 20 year relationship (started with Continental Airlines)

• Official carrier for the Greater Houston CVB• Mutually beneficial promotional agreement• Dynamic relationship susceptible to market

forces• Agreement is global in nature• United has launched new meetings

package

Houston and United Airlines

International Congress and Convention Association.

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United Meetings

Definition: 20 or more customers originating from various points traveling to a single destination for a specific event.

International Congress and Convention Association.

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United Meeting Events

Qualifying events include:

ConventionCorporate MeetingConferenceTraining ClassTradeshowTV/Film Production

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Contracting Process

International Congress and Convention Association.

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Other features

Multiple meetings: can incorporate several meetings on one agreement and accumulate rewards

Production agreements: qualifying television, film, theatre, and sport events may be eligible for discounts; travel must be related to the actual production of the event, not for public travel

International Congress and Convention Association.

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Disscount pricingGlobal Discounts vary by class of service

•For travel within all 50 mainland U.S.A. states and Canada•Discounts also apply to codeshare flights operated by Lufthansa and All Nippon Airways•Global zone fares available upon request

Meeting/Incentive Production

Domestic Discount Domestic DiscountF, J, Y 10% F, A, J, C 10%

C, A, B, M, E, U, H 5% Y, B, M, E, U, H, D, Z, P, Q, V, W, S, T, L, K, G, N 5%D, Z, P, Q, V, W, S, T, L, K, G, N 2%

International Discount International DiscountF, A, J, C, Y, B, M, E, U, H 10% F, A, J, C 15%

D, Z, P, Q, V, W, S, T, L, K, G, N 5% Y, B, M, E, U, H, D, Z, P, Q, V, W, S, T, L, K, G, N 10%

International Congress and Convention Association.

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Rewards

Backend rewards will be earned as follows:

Meeting rewards: 3 reward credits for every 40 flown ticketsProduction rewards: 3 reward credits for every 100 flown ticketsTickets must be issued per the meeting agreement to count towards rewards/creditsRewards/credits normally available 60 days after end of meeting

International Congress and Convention Association.

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Reward Menu

REWARD CREDITSTravel Certificate (Americas, Mexico, Caribbean) 3

First Class Travel Certificate (Americas, Mexico, Caribbean)(Front 2 cabin aircraft, middle 3 cabin aircraft)

8

Coach Travel Certificate (Central America and Hawaii) 6

First/Business Class Travel Certificate (Central America and Hawaii) (Front 2 cabin aircraft, middle 3 cabin aircraft)

12

Coach Travel Certificate (Europe) 6

First/Business Class Travel Certificate (Europe) (Front 2 cabin aircraft, middle 3 cabin aircraft)

28

One-Year United Club Membership 3

Confirmed Upgrade Certificate 2

10 United Club Passes 2

2 One-Segment Space Available Upgrade Certificates 1

20 United Currency Coupons 1

International Congress and Convention Association.

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Star Alliance Convention Plus

Conventions Plus offers a central point of access to a global network of carriers

Benefits:Discounts up to 20% off published faresAvailable support program with tickets for site inspection, staff or guest speaker travel

Requirements: Must have a minimum of 500 international attendeesTravelers must come from 2 or more continents and 3 or more countriesEvent must be setup a minimum of 6 months in advance

Register at www.staralliance.com/conventionsplus

International Congress and Convention Association.

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• Great to have something to offer• No way to guarantee that delegates will

use it – too many ways to book travel• General focus of airline is to maximize

profit• Agreement was more difficult to secure• Two approaches to secure contract:

1) Business Deal2) Community/Government Relations

Our Experience

51st ICCA Congress

International Congress and Convention Association.

Twitter: #ICCA12

Session sponsored by:

Thank you!Questions?