With gratitude to Blackboard (EMEA) for sponsoring the collaborative content creation activities by supplying us

with an “out of the box” installation of Bb 9.1.

• Intro• The Collaboration Context• The BbSupportjukebox• Lessons learned• The Road ahead• Questions?

Overview

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3 cities Breda, Tilburg and ‘s-Hertogenbosch (19 educational units)3 Xplora Learning centers25000 current VLE Blackboard users10 year Blackboard historyCurrently using Bb Learn 9.1 (with CMS Course Delivery, Community Engagement, Content Management)

> 8000 Bb basic-portfolio’s

Active member of Dutch speaking Bb User Group (NLBbUG )

Bert FrissenTeam coordinator Virtual-Learning Support

Rick DijsVLE Bb-Admin

Avans University Facts and Figures

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Overview

• Intro• The Collaboration Context• The BbSupportjukebox• Lessons learned• The Road ahead• Questions?

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The origin of the contentIn the Dutch-speaking countries every institute was creating theirown Support-material, all in different data-formats…

What is NLBbUG?NLBbUG Dutch speaking Bb user group

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Where is NLBbUG located?Well, see that little red circle?

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ParticipantsOverview of all NLBbUGparticipating institutes

Amsterdam

Bruxelles

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ParticipantsOverview of all NLBbUGparticipating institutes

Amsterdam

Bruxelles

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Motivation for collaboration

• Same Bb 9.x migration plans• Shared Momentum (Migration Timelines overlap)• Limited Content production capacity• Need of continuous changes in Support materials• Previous experiences show that 80% of the support

materials is exchangeable among NLBbUG members• The awareness that only through collaboration a full set of

support materials can be produced economically

Which led to a common goal…

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Common primary goalTo realize a complete set of Bb9.x reusable support-materials

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Content production collaborationThe result of a few NLBbUG-meetings:- Decision to collaborate in Support-materials production- Named and prioritized set of > 200 Support-items - Basic template for a individual Support-item / Single- The decision was made to use a Google-apps environment- Agreement about production-and review methods / procedures- A production and review-crew (NLBbUG-members) was established- And a production timeline was set

For participants the produced supportcontent is free to use.

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Overview

• Intro• The Collaboration Context• The BbSupportjukebox• Lessons learned• The Road ahead• Questions?

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When Bert is not @ work, he often plays in a jazzband….

While drumming, his mind starts buzzing around…..

Music…. Jukebox…. Singles….Support…. Items….

Support-Singles in

SupportJukebox

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Avans Support-singles

NLBbUG Support-singles

What makes it a Jukebox?Input for the Jukebox are the Support-singles

Output are the Avans-converted Support-singles.Presented in our Wordpress-environment

It is a virtual device that contains all Bb Support-materials

It allows you to search and find the a specific Support-item/single

A supportsingle obtains one specific support-item

Updating support-items is simply a matter of replacing one single, without shutting down the jukebox

Custom made support is easily addable by creating and inserting a new single

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How can a Bb-user reach the Jukebox?There are several entrances available:

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What kind of content types does the Jukebox contain?Content types:• Static documents in PDF format, • Illustrated html how-to instructions• Screencasts• External sources• Tutorials• But also organizational information,

like “how to change my password”• and… Polls

Exchangeability and reusability…• The empty Wordpress-based Jukebox-facility (incl. Plugins) is reusable• It’s easy to export the Support-items database to an XML-file;

XML-files can easily be imported into another Wordpress environment or exchanged into another playerplatform

• The only thing to do besides that, is to make sure the files, pictures and movies are also migrated (FTP)

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The Jukebox-user in action

• I can easily search for a support-item• If I want a hardcopy I can simply print the Support-single• I can give feedback on the support-singles through comments• Also I can rate specific Support-singles• I can submit a request for a new support single• Through polls I can give my opinion about certain subjects• Soon they also offer me the option to get a “theme-based

manual on request” (Portfolio, Grade book, top5 how-to use issues )

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Overview

• Intro• The Collaboration Context• The BbSupportjukebox• Lessons learned• The Road ahead• Questions?

Lessons learned

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• When there will be a major migration, this will be a practical way to realise support materials

• Collaboration is a valuable manner to get results• Content Co-creation is also fun• It’s important to separate Content issues and Content-player• The Support-Jukebox operates independent from Blackboard,

so when Bb is offline support and communication is still available

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Overview

• Intro• The Collaboration Context• The BbSupportjukebox• Lessons learned• The Road ahead• Questions?

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The Road ahead?We look beyond the borders of Blackboard usagefor our organization, the Jukebox can be a self-service resource of help and instructions for other items than BlackboardThe future will be a “one-stop-shopping” place• Think of the use of a Xerox Machine• Office instructions• Video-editing support• E-mail Support• Or many other uses which are not yet within our vision

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Overview

• Intro• The Collaboration Context• The BbSupportjukebox• Lessons learned• The Road ahead• Questions?

Thank you for your attention.Any Questions so far?

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