day 2 - sap solution manager workshop
TRANSCRIPT
SAP Solution Manager
Henny Claessens – Maastricht University
Hans van der Horst - hmb
ICT Servicecentre
Agenda
• Unit 01: Overview currently realised scope at Maastricht University
• Unit 02: Status Q2 2011
• Unit 03: Plans for the near future
• Unit 04: The next step: Application Lifecycle Management
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OVERVIEW CURRENTLY REALISED SCOPE AT MAASTRICHT UNIVERSITY
Unit 01
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Solution Documentation•Central documentation of processes, system landscape, custom code
Application Life Cycle Management
Solution
Manager
Require-ments
Design
Build &Test
Optimize
Operate
Deploy
Template Management •Standardize configuration across multiple projects
Test Management•Change impact analysis•End-to-end test management
Change Control Management•Integrated quality management•Synchronized transports of various components•Controlled and documented adjustment of business processes incl. approval process
Application Incident Management•Integrated service desk•Involvement of partners in problem resolution•Provide root-cause analysis for complex landscapes with diverse technology stacks
Technical Operations•Central monitoring & alerting infrastructure•Unique End-User Experience monitoring•Central administration tools
Business Process Operations•Ensure business continuity•Provide Business KPIs•Business process benchmarking
Maintenance ManagementManagement of corrective software packages
Upgrade Management•Comprehensive project support for release transitions
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Towards a Single Source of Truth
Solution Manager
All business processes
The entrire documentation
All test information
All customer developments
All incident and problem information
All monitoring data
All service level information
All change information
All service planning, deliver and follow-up information
All maintenance activities
All training information
All Systems
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Solution Monitoring
Technical Base
EWA / SLR
System Landscape Directory
Connections with
Managed Systems
MaintenanceOptimizer
Solution Man. System
Landscape
System Monitoring
Business Process Monitoring
Service Desk
Basis Service Desk
SLA Management
3rd Party Integration
Change Management
Change Management
CTS+ Integratie
Retrofit
Implementation/ Upgrade
Project Standards
Solution
Test Management
BI Reporting
Central System Administration
Customization Synchronization
Connect to SAP
Job Scheduling Management
Cutover
Functional Base
StandardsBusiness Process Mapping
Solution Directory
Populated Business Processes
Diagnostics
Templates
Custom Development Management Cockpit
The model
In Scope: Realised
In Scope: In progress
In Scope: to be realised
Not in scope
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Solution Monitoring
Technical Base
Early Watch Alert
System Landscape Directory
Connections with Managed
Systems
MaintenanceOptimizer
Solution Manager System
Landscape
System Monitoring
Business Process Monitoring
Service Desk
Basis Service Desk
SLA Management
3rd Party Integration
CHARM
Change Management
Transport Integration
Retrofit
Implementation/ Upgrade
Project Standards
Solution
Test Management
Central System Administration
Customization Synchronization
Connect to SAP
Job Scheduling Management
Cutover
Functional Base
StandardsBusiness Process Mapping
Solution Directory
Populated Business Processes
Diagnostics
Templates
Status 2009
Custom Development Management Cockpit
In Scope: Realised
In Scope: In progress
In Scope: to be realised
Not in scope
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Solution Monitoring
Technical Base
EWA / SLR
System Landscape Directory
Connections with
Managed Systems
MaintenanceOptimizer
Solution Man. System
Landscape
System Monitoring
Business Process Monitoring
Service Desk
Basis Service Desk
SLA Management
3rd Party Integration
Change Management
Change Management
CTS+ Integratie
Retrofit
Implementation/ Upgrade
Project Standards
Solution
Test Management
BI Reporting
Central System Administration
Customization Synchronization
Connect to SAP
Job Scheduling Management
Cutover
Functional Base
StandardsBusiness Process Mapping
Solution Directory
Populated Business Processes
Diagnostics
Templates
Custom Development Management Cockpit
POC Charm*
Startnote
Status 2011
In Scope: Realised
In Scope: In progress
In Scope: to be realised
Not in scope
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STATUS Q2 2011Unit 02
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• SLP: brandnew installation (SP22)
• is PRD system• autorisations and users• projects migrated• in use
• SLO: upgraded to SP22• is DEV system
Status SSM system landscape
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Deliverables: EWA Reporting Procedure
Deliverables: EWA Reporting Procedure
De Early Watch report is discussed once per month with business process managers
• CSP • BIP, XIP, UPP • CRP• SMP
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Deliverables: CSA manual
CSA manual
In this deliverable the following points are detailed:
• Procedure how to customize System Administration and how to use it
Deliverables:
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System monitoring / diagnostics
Monitoring in SLP is more detailed as in SLO Monitoring is further detailed for technical operations Business process monitoring (First test SLO, then install in SLP) Carry over monitoring business processes to the Business.
“ongoing process”
Deliverables:
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Document UM applications in SAP Solution Manager
Applications
SLcM (MUSL project)
SRM (including EH&S)
PI and BI integration in other projects
HR and FICO (Perfino)
SIM (SAP Invoice Management) Finance
CRM (Alumni)
CRM Recruitment
UM-OKE
SAP Security (autorisations etc.) and Portal
Non-SAP: IAM
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Long Term: Chain integration of Tooling and Processes
Project Preparation
BusinessBlueprint
Business Requirements
RealizationFinal
PreparationGo Live and
Support
Solution Manager
Test Requirements
Test PlanTest
CompositionTest CasesTest Sets
Test Execution
Defects
HP Quality Center
Inspect UI ScannerTest Data
Best PracticeTest
Composition
TAO
Business Blueprint
Test Requirements
Test Path & Scenarios
2a
1
2b
4
3 ExampleExample
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Attention point: Approach/Vision on Business Process Modelling (blueprinting) with ARIS
Scenario 3: Redocumentation existing SAP Solution with process enrichment in ARIS
Scenario 2: Greenfield: Start from scratch in ARIS
Scenario 1: Greenfield: with SAP Standard Processes as base from SSM BPR + process enrichment in ARIS
SoDocA*
SSM Project ARIS
ARIS SSM Project SSM Solution
SoDocA*
Business Process
Repository
Business Process
Repository
SSM Project
Business Process
Repository
Business Process
Repository
ARIS
SAP Solution Manager Functionality
* Solution Documentation Assistant
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Attention point: Approach/Vision on Business Process Modelling (blueprinting) without ARIS
Scenario 3: Redocumentation existing SAP Solution
Scenario 2: Greenfield Start from scratch in SSM
Scenario 1: Greenfield with SAP Standard Processes as base from SSM BPR
SoDocA*
SSM Project SSM Solution
SoDocA*
Business Process
Repository
Business Process
Repository
SSM Project
Business Process
Repository
Business Process
Repository
SAP Solution Manager Functionality
* Solution Documentation Assistant
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Decide for what kind of Process modelling Scenario
Greenfield
Scenario2
Redoc
Scenario 1
Redesign
Scenario 3
Is it a new UM process?
Is relevant content available in BPR of
SAP Solution Manager?
Is the process already in Solution
Directory?
No
No
No
Greenfield
Scenario1
Yes
Yes Yes
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Deliverables: Project Handbook
Deliverables:Project HandbookDocument to support SAP project team:
• Overview of activities to be performed in SSM in order to be able to run a project.
• Document Project Standards and conventions
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POC ChaRM
POC ChaRMPOC executed with standard flow.
Sandbox 3 system landscape.
Demo for participants and stakeholders.
Plan for next steps
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Technical and functional support functions SSMExample: Functional base and implementation
SSM
Test Management
Business Process Mapping
Interfaces
SAP ProjectsProject Leaders
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Technical and functional support functions SSMExample: ChaRM
SSM
Release Manager(s)
STMS & CTS(+)
Interfaces
ICTS Support for Changes/Developments
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PLANS FOR THE NEAR FUTUREUnit 03
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Next steps
• CDMC: Custom Development Cockpit• Implementation ChaRM• Documentation from Projects to
Solution• Business Process Monitoring
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THE NEXT STEP: APPLICATION LIFECYCLE MANAGEMENTUnit 04
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Is there a Sense of Urgency?
• SAP’s new product strategy• SAP maintenance• ERP for IT• Change Process in order?• Market change• Older systems• Reduce Complexity
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Sense of Urgency: SAP’s new product strategy
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Sense of Urgency: ERP for IT
28
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Change Procedure established?
29
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Sense of urgency?
SAP AGS
SSM
ERP BW PI
Non-SAP …
Old? / 4.6B / 4.6C / ECC?
Reduce Complexity
Market / business change
ERP CRM
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Questions
?
?
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Appendix:
ARIS & SAP Solution Manager at Maastricht University
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Agenda
1. Concept & reasons Maastricht University2. Process modelling & Application Lifecycle
Management with SAP3. Experiences Maastricht University
1. Concept & reasons Maastricht University2. Process modelling & Application Lifecycle
Management with SAP3. Experiences Maastricht University
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THINKERS…
... DO-ERS
Academic environmentAlbert
Larry
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I’M FROM MISSOURI ...
... SHOW-ME
Motto
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Concept & reasons
• System Landscape picture UM• Primary process top priority• Relation to Enterprise Support• Solution Manager is pre-requisite for Enterprise
Support– THE communication channel between customer and SAP in
system
• Embrace process approach, related to Student Lifecycle Management - SLcM, the primary process
• Believe that processes are base for Application Lifecycle Management – ALM
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SAP System Landscape UM
APPLIC
ATION
LIFECYC
LE MAN
AGE M
ENT
BI 7.0NW 7.0[BIO]
BI 7.0NW 7.0[BIO]
Development-D
SNP 7.0 NW 7.0
[UPO + BPO]
SNP 7.0 NW 7.0
[UPO + BPO]
In ProjectERP 6.0NW 7.0[CSO]
ERP 6.0NW 7.0[CSO]
SRM 4.0WAS 6.40
[SRO]
SRM 4.0WAS 6.40
[SRO]
BI 7.0NW 7.0
[BIT]
BI 7.0NW 7.0
[BIT]
ERP 6.0NW 7.0[CST]
ERP 6.0NW 7.0[CST]
SRM 4.0WAS 6.40
[SRT]
SRM 4.0WAS 6.40
[SRT]
BI 7.0NW 7.0
[BIP]
BI 7.0NW 7.0
[BIP]
ERP 6.0 - Ehp4NW 7.0[CSP]
ERP 6.0 - Ehp4NW 7.0[CSP]
SRM 4.0WAS 6.40
[SRP]
SRM 4.0WAS 6.40
[SRP]
Quality Ass-Q Production-P
CRM 7.0 NW 7.0[CRO]
CRM 7.0 NW 7.0[CRO]
CRM 7.0 NW 7.0[CRT]
CRM 7.0 NW 7.0[CRT]
CRM 7.0 NW 7.0[CRP]
CRM 7.0 NW 7.0[CRP]
PI 7.0NW 7.0[XIO]
PI 7.0NW 7.0[XIO]
PI 7.0NW 7.0
[XIT]
PI 7.0NW 7.0
[XIT]
PI 7.0NW 7.0
[XIP]
PI 7.0NW 7.0
[XIP]
SNP 7.0 NW 7.0
[UPT + BPT]
SNP 7.0 NW 7.0
[UPT + BPT]
SNP 7.0 NW 7.0
[UPP + BPP]
SNP 7.0 NW 7.0
[UPP + BPP]
Redesign FICO/HCMRedesign FICO/HCM
Identity & Access Management
Identity & Access Management
SRM/EH&S/SIMSRM/EH&S/SIM
and …
related:
Syllabus+Syllabus+
Transaction systemTransaction system
NetWeaverNetWeaver
Facility Management System
Facility Management System
SSM 7.0NW 7.0[SLO]
SSM 7.0NW 7.0[SLO]
NWDI ..NW0[DIP]
NWDI ..NW0[DIP]
ToolsTools
SSM 7.0NW 7.0[SLP]
SSM 7.0NW 7.0[SLP]
ERP 6.0NW 7.0[CSU]
ERP 6.0NW 7.0[CSU]
ERP 6.0NW 7.0[CSV]
ERP 6.0NW 7.0[CSV]
October 2009
Non SAPNon SAP
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Enterprise support: rethinking
• Comparison of spiderweb with current SAP-landscape• Think in terms of Total Costs of Operations (TCO)• Existential base for Enterprise Support
– Proactive support instead of reactive support– Specially of value when primary process is supported within
SAP landscape
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Toelating
Inschrijving
Application2
Admission2a
Registration2b
Specialization/Modules
3
Exams/Results
4Progress
5
Graduation8
De-registration9
Alumni10
Re-registration7
Recruitment1
Advising6
Bachelor
Language courseSpanish
Master/PhDGraduate School
Primary process: Student Lifecycle
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Agenda
1. Concept & reasons UM2. Process modelling & Application Lifecycle
Management with SAP3. Experiences UM
1. Concept & reasons UM2. Process modelling & Application Lifecycle
Management with SAP3. Experiences UM
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Automation
Business Process Management & SAP
Analyse & (re) design
Modelling
Implementation
Monitoring & control
SSM
Business to Model
Model to Execute
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Which tool where?
BWBWCRMCRM
ECCECC
End user / Viewers Process owners / Projectteam
ITBusi
nes
s
ARIS
SolutionManager
PISRM
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Solution DocumentationCentral documentation of processes, system landscape, custom code
Application Life Cycle Management
Solution Manager
Require-ments
Design
Build &Test
Optimize
Operate
Deploy
Template Management Standardize configuration across multiple projects
Test Management•Change impact analysis•End-to-end test management
Change Control Management•Integrated quality management•Synchronized transports of various components•Controlled and documented adjustment of business processes incl. approval process
Application Incident Management•Integrated service desk•Involvement of partners in problem resolution•Provide root-cause analysis for complex landscapes with diverse technology stacks
Technical Operations•Central monitoring & alerting infrastructure•Unique End-User Experience monitoring•Central administration tools
Business Process Operations•Ensure business continuity•Provide Business KPIs•Business process benchmarking
Maintenance ManagementManagement of corrective software packages
Upgrade ManagementComprehensive project support for release transitions
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The Solution Manager house
Solution Monitoring
Technical Base
EWA / SLR
System Landscape Directory
Connections with
Managed Systems
Maintenance
Optimizer
Solution Man.
System Landscape
System Monitoring
Business Process
Monitoring
Service Desk
Basis Service Desk
SLA Management
3rd Party Integration
Change Management
Change Management
CTS+ Integration
Retrofit
Implementation/ Upgrade
Project Standards
Solution
Test Management
BI Reporting
Central System Administration
Customization Synchronizatio
n
Connect to SAP
Job Scheduling Management
Cutover
Functional Base
StandardsBusiness Process Mapping
Solution Directory
Populated Business Processes
Diagnostics
Templates
Custom Development Management Cockpit
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Solution Monitoring
Technical Base
EWA / SLR
System Landscape Directory
Connections with
Managed Systems
MaintenanceOptimizer
Solution Man. System
Landscape
System Monitoring
Service Desk
Basis Service Desk
SLA Management
3rd Party Integration
Change Management
CTS+ Integratie
Retrofit
Implementation/ Upgrade
Project Standards
Solution
BI Reporting
Central System Administration
Customization Synchronization
Connect to SAP
Job Scheduling Management
Cutover
Functional Base
Standards
Business
Process
Mapping
Solution Directory
Populated
Business
Processes
Diagnostics / EEM
Templates
Custom Development Management Cockpit
Where are the business processes?
Business Process
Monitoring
Change
Management
Test Management
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Processes crossing multiple systems
20-05-11 46
Create Customer
Order Create Order
Shipment
Goods Issue
Create Invoice
Picking
Send Confirmation
CRM SAP ERP WMS
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How to fill my business process structure?
Manual Input
SAP Business Process Repository
Aris
RBE Plus
….
Manual Input
SAP Business Process Repository
SoDocA
RBE Plus
….
ARIS
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Synchronisation ARIS – SSM
SAP Proces StepUse SAP content for ARIS
Processmodelling:• SAP Scenarios• SAP Processes• SAP Process Steps
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Use standard SAP Processes
Business Process Repository
Both ARIS and SAP Solution Manager
Library of business processes…
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Using the usage: SoDocA
BWBWCRMCRM
ECCECC
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Business Process Structure Documentation organised in Tabs…
Niveau 1
Niveau 2
Niveau 3
Example:List of transactions for this
process step…
Document the business processes
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All Documentation
All Test Cases
All End User Transactions
All Customizing Objects
All Customer Objects
All Training Materials
Document the business processes
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Describe interfaces as well
Organizational Units
Business Scenario
Interface Scenario
Master Data
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SSM
SSM
Strategic Monitoring
Tactical Monitoring
Operational Monitoring
E2E Proces KPI’s
Business Process Monitoring
Business Process Monitoring
System monitoring
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Business Process Monitoring
Characteristics:• Alert driven• SAP & non-SAP• Business processes &interfaces• Systemwide• Graphical• Integration with systems to be monitored
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Functional monitoring objects standard
Alert Type Selection OptionsSales Documents
• Percentage of open sales orders• Percentage of incomplete sales documents• Percentage of sales orders with delivery block• Percentage of sales orders with billing block• Percentage of sales orders with credit block• Percentage of open orders via index table• Percentage of orders with delivery block via index table• Percentage of orders with billing block via index table• Percentage of orders with credit block via index table
Document category, Sales document type, Sales organization, Distribution channel, Division, Sales group, Created by, Older than x days, Reference period, Data from previous day, Use creation date
Invoices• # of sales invoices posted per day• # of sales invoices line items posted per day• # of invoices not posted to FI• Percentage of sales invoices not posted to FI
Billing type, Billing category, Sales organization, Distribution channel, Division, Created by, Older than x days, Reference period, Data from previous day
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processes
systems
Monitoring environment: the Solution
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People
Processes
Tooling
Size indicates importance….
Lessons Learned:
• When implementing SAP Solution Manager functionality you are implementing new processes that are driven by people
• The primary focus should not be on the tooling
• Setup a sound governance structure for processes supported by SAP Solution Manager
• Think big , act small
It is about people and processes
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Agenda
1. Concept & reasons UM2. Process modelling & Application Lifecycle
Management with SAP3. Experiences UM
1. Concept & reasons UM2. Process modelling & Application Lifecycle
Management with SAP3. Experiences UM
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Experiences so far - technical
• Technique is pre-requisite
• However supposed to be easy, it is difficult enough in itself
• Implement BPM-tool (ARIS)
• Supporting tool implementation (SAP Solution Manager)
• Connection ARIS – SAP Solution Manager for synchronisation
• Connect systems to SAP Solution Manager
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• Real challenge – organisation around technique
• Short term versus long term thinking
• Discussion about topics like authorisations is time consuming
• Examples:– Let business people think in (end-to-end) processes– Business process analist is not always a good ARIS modeller– Keep momentum– Financial crisis / new budget approach does not help
Experiences so far – organisation - 1
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• Positive: end-to-end thinking in processes has started
• Examples:– Student Lifecycle Management– Re-implement FICO, HR (incl. ESS/MSS, Cost Planner, Invoice
Management)– EH&S– ARIS - Solution Manager synchronisaton– SAP TAO (would-be ARIS – Solution Manager – TAO integration)
• The road to a better structured ‘Application Lifecycle Management’ is started
• ‘Harvesting’ can start from now on…
Experiences so far – organisation - 2
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Documented UM applications in SAP Solution Manager
Applicaties ARIS
SLcM (MUSL)
SRM (Inclusive EH&S) X
PI en BI integration in other projects
HR en FICO (Perfino) X
SIM (SAP Invoice Management) Finance
CRM (Alumni)
CRM Recruitment
UM-OKE
SAP Security (autorisations etc.) & Portal
Non-SAP: IAM
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SHOW-ME
MOTTO IS NOT BAD ...
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End remarks
• Why choose for synchronisation ARIS & SSM?– Road to ‘the single version of the truth’
• Is implementation simple?– Technically: yes, allocate right consultants, support
persons & application managers – Organisation: a lot of challenges to deal with
• Is integration an advantage?– Yes according to the architect, difficult according to
the short-term focused
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Conclusions
• Business Process Monitoring evolves further to a professional enabler for the business with standard application monitors
• All in all ARIS & Solution Manager are complementary
• In case of overlap strict procedural rules are needed and should be followed
• Well designed BPM model in ARIS integrates perfectly with Solution Manager
• Limit the initial scope on key processes. Start with the process where the need is most urgent
• Business Process Monitoring: this is monitoring where the business benefits from