efm family user guide

Exceptional Family Member (EFM)

Navy Family Member Users Guide

Version 1.0

August 2011

SPAWAR Systems Center – Pacific

Code 53225

53560 Hull Street

San Diego CA 92152

NFAAS EFM Navy Family Members Users Guide

EFM_NFM_UG_v1.0 of 12

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Change History

The following Change History log contains a record of changes made to this document.

Entries should be made in descending order, with most recent changes at the top of table.

Published / Revised Date Version Author(s)

Section / Nature of Change

28 Aug 2011 DRAFT SSC Pacific Initial Version for EFM Navy Family Member User Guide, version 1.0. Includes new enrollment request and status checking



Table of Contents

1. What is EFMP? ....................................................................................................................... 5 1.1 EFMP TERMS ..........................................................................................................5 1.2 WHAT DO I NEED TO USE EFMP? ..........................................................................6 1.3 DOCUMENT OVERVIEW ............................................................................................6

2. Login to NFAAS ..................................................................................................................... 7 2.1 LOGIN METHODS .....................................................................................................8

3. My Info Tab – EFM Information Menu Item ....................................................................... 9 4. Home Tab .............................................................................................................................. 10 5. Reference Tab ....................................................................................................................... 11 6. Help Tab ................................................................................................................................ 12

1. What is EFMP? EFMP is the Exceptional Family Member (EFM) Program (EFMP) that supports Military Families with Special Needs. EFMP is a multidisciplinary assignment tool that interfaces with other military

and civilian agencies to provide comprehensive and coordinated medical, educational, community and personnel support to military

families with special needs. EFMP documents long-term medical needs (including physical and mental health) and special education needs of Exceptional Family Members as mandated by OPNAVINST 1754.2C.

Enrollment in the EFMP ensures consideration of the needs of family members in the detailing process.

The EFMP module is deployed within the Navy Family Accountability and Assessment Systems (NFAAS) to support the basic EFMP

enrollment processing workflow, from initial request for enrollment by candidate EFM sponsors through EMF Program Management Office

(PMO) (PERS-451) approval.

1.1 EFMP Terms

APPROVED – A final decision by PMO PERS 451 approving the EFMP

enrollment request.

DISENROLLED - EFM family members who no longer require specialized medical or educational services are considered to be

disenrolled from the EFMP.

ENROLLED– A family member, who is enrolled in Defense

Enrollment Eligibility Reporting System (DEERS), residing with or in the custody of the Service Member (SM), and has been approved for enrollment in the EFMP, is considered enrolled in the EFMP.

ENROLLMENT - The process of evaluating and facilitating the information of members of military families who have special needs.

EXPIRED - When the allotted time for updating an enrollment has passed. Enrollment updates are required every three years from the date Navy Personnel Command approves an enrollment, with the

exception of Category 6 (temporary category), which must be updated within one year of enrollment.

REJECTED – An enrollment package has already been submitted for review through the approval process.

REQUEST – An initiation for request coming from self-identified

(service or family member) or MTF-identified (during routine healthcare or suitability screening by Suitability Screening

Coordinator (SSO).



REQUEST DENIED – When an EFMP processing official determines that a request for enrollment does not merit approval thus

preventing an enrollment from starting.

Case Liaison (CL) – Commander, Naval Installations Command

(CNIC) Fleet and Family Service Center (FFSC) representative for identifying and coordinating EFMP resources to assist EFM candidates during the enrollment process and once enrolled.

Regional Case Liaison (RCL) – CNIC representative for coordinating EFMP CL support resources across a given Navy Region.

MTF Coordinator – Medical Treatment Facility Coordinator. Every MTF appoints an EFMP Coordinator to facilitate the enrollment process. Coordinators are responsible assisting service and family

members with completing enrollment forms and submitting them to the Central Screening Committee (CSC).

CSC – Central Screening Committee. The CSC validates appropriate enrollment and recommends an EFM category for PERS 451 final approval.

PERS 451 - Navy Personnel Command (NPC) EFMP Execution Branch (PERS-451) in Millington, Tenn. Receives EFM application

and reviews the category recommendation from the CSC and determines the final enrollment and category.

1.2 What Do I Need To Use EFMP?

EFMP within NFAAS requires you to have access to a working computer connected to the public Internet. We understand that you may not

always have a computer with Internet capability. However, the following are a few alternative resources that may be used:

If you have a cell phone or telephone available, you may contact other family members or friends, and ask them to access NFAAS

on their computer on your behalf (they will need your or your sponsors Social Security number and date of birth).

You may use a public computer available at community centers,

emergency shelters, airports, schools, libraries, and select businesses (e.g., Internet cafes, copy stores or coffee shops).

You may request assistance from various groups (e.g., local authorities, community service organizations, relief agencies, volunteers, etc.) to relay your status to your chain of command.

1.3 Document Overview

This User Guide will cover the current NFM EFMP module activities. The sections include:



Login into NFAAS My Info tab:

o **EFM Information Menu Item** Home tab

Reference tab Help tab

2. Login to NFAAS The EFM enrollment module is located in the Navy Family Accountability and Assessment System (NFAAS). To access the system for EFM program enrollment request:

a. Navigate to the NFAAS Support System using an Internet browser

https://navyfamily.navy.mil/

You should see the “NFAAS Login Page” (shown below) in your

browser window.

Under Navy Military, Civilians, OCONUS, etc., click on the Click

Here button to see several Login options.

There is a link to the “Low Bandwidth” below the Logout button. Tip: If

you are on a low-bandwidth network, bookmark that page to avoid

https://navyfamily.navy.mil/



returning to the normal login page on later visits. NOTE: Low bandwidth capability is not implemented for EFMP.

To return to the fully-functional version of NFAAS, click the “Main

NFAAS Site” link under the Logout button.

2.1 Login Methods

There are three methods to login into NFAAS. Choose a login method:

a. If you choose Common Access Card (CAC), you will need a CAC reader attached to your computer and your CAC and PIN.

b. For Username and Password, your username is the sponsor’s .mil

email address. Unless you have previously logged onto the system and changed it, the initial password is the sponsor’s date of birth,

in the YYYYMMDD format (e.g., Dec 25, 1985 is entered as “19851225”) AND the last four digits of the sponsor’s SSN.

c. For Personal Information*, enter the sponsor’s Social Security

Number without dashes (e.g., 123-45-6789 is entered as “123456789”). Enter the sponsor’s date of birth and last name.

NOTE: THIS LOGIN METHOD WILL NOT PERMIT ACCESS TO THE EFM MODULE! Select: a. CAC; or b. Username and Password.



d. Click the Login button

e. You will be logged into NFAAS and taken to the My Info tab.

3. My Info Tab – EFM Information Menu Item

a. Click on the My Info tab.

b. Click on EFM Information. This link displays one or more EFM that

needs to be enrolled into the EFM Program.

c. Click on Request Enrollment button. A prompt appears asking

if you want to start the process.

d. Click on Yes, to start the process or NO, to cancel the process.

e. If you clicked on YES, then a message “Enrolled” appears below

the name of the EFM and a Case Liaison has been assigned to contact you for further information.



f. Return here to view the status of your enrollment request throughout the enrollment process. Below are the general steps

of the EFM Program enrollment process:

1. Navy Family Member requests EFM Program enrollment.

2. An EFM Case Liaison in your area is assigned to assist you

with any EFM-related needs.

3. A Medical Treatment Facility (MTF) EFM Program Coordinator is assigned to assist you with the EFM Program enrollment forms package.

4. EFM Program Central Screening Committee (CSC) reviews the EFM Program enrollment package.

5. Navy Personnel Command (NPC) EFM Program Execution Branch (PERS-451) reviews and approves or rejects the EFM

Program enrollment package.

6. EFM is enrolled in EFM Program (if enrollment is approved by PERS-451).

4. Home Tab

The first screen visible after logging in is the “Home” page. This data will

be refreshed often so the layout and content may be different than shown below.



The Home page provides a general overview of any current events and related accounting efforts, as well as a listing of basic resources and

useful links.

5. Reference Tab

a. Click on the Reference tab. Several scrollable panes of information are displayed

b. Clicking on links will either open another window with that website, or give you the option to view or download files – indicated with

“(PDF)”.

c. You can click the small icon ( ) in the upper-right corner of a pane to “detach it” so it appears in its own browser window.



6. Help Tab

a. Click on the Help tab. Several scrollable panes of information are

displayed.

b. The main section has the Frequently Asked Questions (FAQS) for support users.

c. Below it is the Feedback pane where we welcome your comments and suggestions. Click NFAAS Feedback to send a comment or

suggestion. For specific questions use the Help Desk email.

d. The NFAAS Support button opens a new window for bug reports or formal change requests.

e. Download User Guides from the upper-right pane

f. The NFAAS Help Desk can be reached by phone or email.

Note: Do NOT Email SSN or Date of Birth information!

efm family user guide

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