introducing vitality gp for use with advisers and clients
TRANSCRIPT
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Introducing Vitality GP
For use with Advisers and Clients
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Agenda 1 Vitality GP
2
3 Sales and Marketing Support
Vitality GP Select
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VitalityHealth –
what makes us different
We help you and then reward you for living a healthy life
Consultant choice With a hospital list, you choose...not us
Full cover promise No embarrassing moments…..no shortfalls on consultants’ and anaesthetists’ fees for eligible surgery
Don’t have to go public before you go private
Dynamic pricing Control premiums through engagement with Vitality
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Apple
Microsoft
Coca-Cola
IBM
McDonalds
Samsung
Toyota
Of the top 8 most valuable
brands worldwide 5 are
technology firms
Technology has changed the world
Source: Forbes as of 03/06/15 - http://www.forbes.com/powerful-brands/list/
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Remember when capturing those magic moments involved this
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Now we share those moments in seconds
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Making things easier, convenient and more accessible
3 objects were considered essential across all participants, cultures and genders, keys, money and a mobile phone
Jan Chipchase – Nokia
currently 1.5 billion PCs in use worldwideSource: businessinsider.com
currently 35 million smartphone users in the UKSource: Deloitte
I think there is a world market for maybe 5 computers
Thomas Watson - Chairman of IBM 1943
When I took office, only high energy physicists had ever heard of what is called the Worldwide Web....now even my cat has its own page
Bill Clinton, 1996
84% of UK households have internet access Source: Office of National Statistics
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Remember when seeing a GP involved this?
NHS target guaranteeing a GP
appointment within 48 hours
removed in 2010
NHS Direct closed in March
2014
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Get GP referral 1
Get claim approved2
Book appointment3
Approve follow-up treatment 4
repeat process, confirm hospital, treatment eligibility etc
Remember when authorising claims involved this ?
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Forget the past – the future is Vitality GP
Click the picture above to view the new TV advert
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GP sees member and provides or directly refers
member to one of the following:
GP
-led
Par
tner
-led
GP’S ARE THE GATEKEEPERS TO HEALTHCARE
Member books consultation with
VGP within 48 hour timeframe
Physiotherapy1
Mental Health care1
Remote dermatology2
Consultant care
Urgent care
Clinical advice
Prescriptions
Minor investigations
GP advises on health and wellness
GP arranges follow-up over subsequent 2
weeks if required
1 Self-referral also possible 2 For specific skin lesions
&
&
A fully integrated healthcare system
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Vitality GP’s unique proposition features
Diagnose and treat primary care conditions− 24/7 telephone helpline − face -to-face video consultations within 48 hours and on Saturdays - not available Sundays− order minor investigations including nurse led delivery at home and work− prescribe and arrange delivery of written prescriptions− up to £100 towards GP referred tests and prescriptions − schedule follow-up appointments with same GP− limited to 4 per member per plan year
Choice of GP− gender− special interests− all CQC accredited− all UK based
Onward paperless authorisations into secondary care − consultant − CBT− NHS GP, A&E
Wellness coach− access to members’ Health Review and Vitality Healthcheck data.
Electronic records − creation of patient electronic records, for ownership by the patient
Real time feedback− customers rank their Vitality GP experience and the GP for the benefit of other users
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Registering
Member Zone Username & Password
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Selecting service
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Symptom checker
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Schedule consultation
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Begin consultation
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Introducing Skin Analytics
Pilot for iPhone users only
Service level of 7 business days
between dispatching the lens and
a follow up appointment
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Introducing skin analytics
Register Order kit Submit photos
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Individuals
Convenience24/7 access to primary care, including payment for minor diagnostics and private prescriptions
Coordinated Carea single point of referral and navigation for your treatment to ensure the best member experience and most appropriate clinical pathway
Prescribe Wellnessa unique ability to combine clinical pathways with wellness interventions to achieve the best health outcomes
Employers
Reduce employee time off work due to time needed to see GP, and minor illness
Rewardemployees with a unique, relevant and highly valued new benefit
Remind employees of your commitment to helping them manage and improve their health and wellbeing
Key messages
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22
1Agenda Vitality GP
3 Sales and Marketing Support
Vitality GP Select
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direct referral to
consultants
consultant refers member
to most appropriate facility for treating
condition
member books video consultation
Vitality GP authorises further
treatment & referrals
prescriptions
minor tests
physiotherapy
cognitive behavioural
therapy
GPA&E
GP
Vitality GP Select
A hospital-agnostic proposition
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Themes
Even with Health Insurance the NHS GP is the Gatekeeper
Choice, convenience and no
waiting have always been key
drivers of health insurance
The PMI Paradox Traditional way to access health insurance...
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Addressing the hospital
list conundrum
HOSPITAL
LIST
access to clinicians with expertise relevant to a customer’s condition and not dictated by their hospital list
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Pricing
VITALITY GP SELECT
-15% -10% BASE 33%(up to)
LOCAL COUNTRYWIDECOUNTRYWIDE
PLUS
Local, Countrywide & Countrywide Plus
Vitality GP Select
Members must use Vitality GP to preauthorise claims X
The main difference between Vitality GP and Vitality GP Select
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Empowers GP to make decisions together with the patient without the influence of the insurance company and without the restriction of a defined hospital list
Facilitates access to clinicians with expertise relevant to your condition at the earliest opportunity
Removes unnecessary utilisation in the system by eliminating repeat consultations and diagnostics
Allowsus to pass on efficiency savings to the member, consistent with our shared-value insurance model
Key messages
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Virgin business not coloured by previous experience or expectations of health insurance
Switch businesslooking to control costs but not strip out cover
London business looking for reassurance that when medically appropriate access to Central hospitals still available
Early adopterstech savvy, wellness savvy, looking for a single package which fits their lifestyle
The target market for Vitality GP Select
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3
2
1Agenda Vitality GP
Sales and Marketing Support
Vitality GP Select
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Integrated marketing campaign
PressTV Adverts
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Supporting you make the sale
Online videos
5 videos:• Introductions to Vitality GP • Service specific:
• Private Prescription Service• Monitoring and Skin Analytics• Onward referrals• Wellbeing advice
These videos are available on VitalityHealth website and Adviser Zone
1. Vitality GP – Introducing Vitality GPhttps://www.youtube.com/watch?v=5Z9JywAj3Yg2. Vitality GP – Private prescription servicehttps://www.youtube.com/watch?v=9wuCDUVmzoE3. Vitality GP - Monitoring and Skin Analyticshttps://www.youtube.com/watch?v=A-qy5AetyGY4. Vitality GP – Onward referralshttps://www.youtube.com/watch?v=ZFQXJHE1S6A5. Vitality GP – Wellbeing advicehttps://www.youtube.com/watch?v=X7P_T3aimic
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Supporting you make the sale
Sales aids Handouts and Vitality Insights Articles
Website: http://www.vitalityinsights.co.uk/
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Client support and promotion
Worksite posters Member Zone