iso 9000 1 epson stamping. aim of training awareness and understanding to promote awareness and...
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ISO 9000ISO 9000
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EPSON STAMPING
AIM OF TRAINING
To promote awareness and understandingawareness and understanding of ISO9000 standards and its requirements among staff.
To communicate our Quality Policy and ObjectivesQuality Policy and Objectives for ensuring its understanding at all levels.
To explain howhow we will achieveachieve our quality policies and objectives.
To educate all the staff to perform their activities in accordance with the documented proceduresdocumented procedures.
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INTRODUCTION
WHAT IS ISO 9000 ? ISO 9000 describes fundamentalsfundamentals of quality management systems, and specifies the terminologyterminology for quality for quality management management systems.systems.
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ISO 9000 : 1994ISO 9000 : 1994
ISO 9001, Quality systemsISO 9001, Quality systems- Model for quality assurance in design / design / developmentdevelopment, production, installation and servicingproduction, installation and servicing
ISO 9002, Quality systemsISO 9002, Quality systems- Model for quality assurance in production, installationproduction, installation and servicingand servicing
ISO 9003, Quality systemsISO 9003, Quality systems- Model for quality assurance in final inspection and testfinal inspection and test
ISO 9004, Quality management & quality systemISO 9004, Quality management & quality systemelementselements- GuidelinesGuidelines
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GENERIC COMPARISON OF ISO 9001 : 1994 TO GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994ISO 9003 : 1994
Quality System Elements ISO 9001 ISO 9002 ISO 9003
4.1 Management Responsibility
4.2 Quality System
4.3 Contract Review
4.4 Design Control N.A. N.A.
4.5 Document and Data Control
4.6 Purchasing N.A.
4.7 Control of Customer-Supplied Product
4.8 Product Identification and Traceability
4.9 Process Control N.A.
4.10 Inspection and Testing
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Quality System Elements ISO 9001 ISO 9002 ISO 9003
4.11 Control of Inspection, Measuring and
Test Equipment
4.12 Inspection and Test Status
4.13 Control of Non-conforming Product
4.14 Corrective and Preventive Action
4.15 Handling, Storage, Packaging,
Preservation and Delivery
4.16 Control of Quality Records
4.17 Internal Quality Audits
4.18 Training
4.19 Servicing
4.20 Statistical Techniques
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GENERIC COMPARISON OF ISO 9001 : 1994 TO GENERIC COMPARISON OF ISO 9001 : 1994 TO ISO 9003 : 1994ISO 9003 : 1994
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ISO 9000 : 2000ISO 9000 : 2000
ISO 9001, Quality management systems ISO 9001, Quality management systems - Specifies requirementsrequirements for demonstrating an organization’s capability to provide products that meet customer and applicable regulatory requirements. (Revision of ISO 9001 : 1994, ISO 9002 : 1994 and ISO 9003 : 1994)
ISO 9004, Quality management systemsISO 9004, Quality management systems- GuidelinesGuidelines for performance improvements
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ISO 9001 : 2000ISO 9001 : 2000
5 Clauses :5 Clauses :
4.0 Quality Management System4.0 Quality Management System
5.0 Management Responsibility5.0 Management Responsibility
6.0 Resource Management6.0 Resource Management
7.0 Product Realization7.0 Product Realization
8.0 Measurement, Analysis and 8.0 Measurement, Analysis and ImprovementImprovement
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4 Quality Management system
The organization shall establish, document, implement, maintain and continually improve its quality management system in accordance with ISO 9001 requirements.
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Level1
2
3
4
Quality ManualQuality Manual
Quality ProcedureQuality Procedure
Work InstructionWork Instruction
DataData
Document HierarchyDocument Hierarchy
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Document Hierarchy (Cont’d)Document Hierarchy (Cont’d)
Level 1 : Quality ManualExplanation of overall quality system of Stamping Division.
QMQM
Level1
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Level 2 : Quality Procedure
Conventions relating to operation methods and responsibilities related to carry out some specific task or operation.
Document Hierarchy (Cont’d)Document Hierarchy (Cont’d)
QPQP
Level2
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Document Hierarchy (Cont’d)Document Hierarchy (Cont’d)
Level 3 : Work Instruction
Describes conditions, criteria, methods, procedures andresponsibilities related to carry out some specific task or operation.
WIWI
Level 3
Level 4 : Data
Type of records, forms, cards, etc.
Document Hierarchy (Cont’d)Document Hierarchy (Cont’d)
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Level4
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Why the need for Documentation?Why the need for Documentation?
It describes the management system.
It provides a positive means of communicating company’s policy and requirements.
It defines process control and provides for quality control.
It ensures continuity of the system through controlled changes.
It provides the basis for auditing.
What is written carries authority and provide record for reference.
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5 Management Responsibility5 Management Responsibility
5.1 Management commitments5.1 Management commitments Top management shall provide evidence of its commitment by:
a) communicating the importance of meeting customer requirements
b) establishing Quality Policy and Quality Objectives
c) conducting management reviews
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5.2 Customer focus5.2 Customer focus Top management shall ensure that customer needs and
expectations are determined, converted into requirements and fulfilled with the aim of achieving customer satisfactioncustomer satisfaction.
5 Management Responsibility
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5 Management Responsibility5 Management Responsibility
5.3 Quality policy5.3 Quality policy Top management shall ensure that the Quality Policy:
b) is communicated and understood
c) is reviewed for continuing suitability
QUALITY
POLICY
a) includes a commitment to meeting requirements and to continual improvement
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Quality policy Quality policy of Singapore EPSON
We build quality into our product in
every process by all the staff performing
to their maximum capacity.
1.1.QUALITY ASSURANCEQUALITY ASSURANCE
QUALITYQUALITY
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Quality policy Quality policy of Singapore EPSON
2.2.CUSTOMER FIRSTCUSTOMER FIRST
Customer satisfaction
is our first priority in our
activities and we constantlyimprove to achieve it.
CUSTOMER
SATISFACTION
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Quality policy Quality policy of Singapore EPSON
3.3.FACT CONTROLFACT CONTROLWe act on the decision from realitiesprinciple :
“Go to the real location,
Look at the real thing, and
Consider the real circumstances.”
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5 Management Responsibility
5.4 Planning5.4 Planning
Quality objectivesQuality objectives : Top management shall ensure that Quality objectives are established at relevant functions within
the organization. The objectives shall be measurable and consistent with the Quality Policy.
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SEP STAMPING QUALITY OBJECTIVES
1. To attain a LOT PASSING RATELOT PASSING RATE of
98 % 98 % OR HIGHEROR HIGHER in the Fiscal Year 2000.
LOT PASSING RATELOT PASSING RATE
=No. of Lots Passed
No. of Lots InspectedX 100 %
Definition :
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SEP STAMPING QUALITY OBJECTIVES
2. To attain a PROCESS YIELD RATEPROCESS YIELD RATE of
99.5 % OR HIGHER99.5 % OR HIGHER in the Fiscal Year
2000.
Total GOOD Quality Parts (k)
Total Quantity Produced (k)X 100 %
PROCESS YIELD RATEPROCESS YIELD RATE
=
Definition :
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SEP STAMPING QUALITY OBJECTIVES
3. To attain a DIE SET MAKING F-COSTDIE SET MAKING F-COST
of 3 % OR LOWER3 % OR LOWER in the Fiscal Year 2000.
DIE SET MAKING F-COSTDIE SET MAKING F-COST
=Total F-Cost
Total SalesX 100 %
Definition :
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5 Management Responsibility
5.4 Planning5.4 Planning Quality planningQuality planning
Top management shall ensure
that the resources needed to
achieve the quality objectives
are identified and planned.
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5 Management Responsibility
5.5 Administration5.5 Administration Responsibility and authority
QMQM
Management representative
Internal communication
Quality manual
Control of document
Control of quality records
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5 Management Responsibility
5.6 Management review5.6 Management review
Management review shall be conducted at planned planned intervalsintervals to ensure its continuing suitability, adequacycontinuing suitability, adequacy & effectiveness.& effectiveness.
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6 Resource Management6 Resource Management
6.1 Provision of resources6.1 Provision of resources
The organization shall determine and provide the resources needed:
a) to implement and improve the processes.
b) to address customer satisfaction.
These resources include people, suppliers, information, infrastructure, work environment & financial resources.
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6 Resource Management
6.2 Human resources6.2 Human resources
6.2.16.2.1 Assignment of personnelAssignment of personnel
The assigned personnel shall be competent on the basis
of applicable education, training, skills and experienceeducation, training, skills and experience..
GREAT JOB
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6 Resource Management
6.2.26.2.2 Training, awareness and competencyTraining, awareness and competency
The organization shall :
a) identify competency needs for personnel
performing activities affecting quality ;
6.2 Human resources6.2 Human resources
b) Provide training to satisfy these needs ;
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6 Resource Management
6.2.26.2.2 Training, awareness and competency (cont...)Training, awareness and competency (cont...)
The organization shall :
6.2 Human resources6.2 Human resources
c) Evaluate the effectiveness of the training
provided ;
d) Maintain appropriate qualifications &
training records.
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6 Resource Management6 Resource Management
6.3 Facilities6.3 Facilities
The organization shall provide and maintain the facilities to ensure
that the facilities continue to meet operational needs.
Workspace Equipment
Communication
Transport
Hardware & software
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6 Resource Management6 Resource Management
6.4 Work environment6.4 Work environment
The work environment is a combination of human and physical
factors. These factors influence motivation, satisfaction and
performance of people, potentially enhancing the performance
of the organization.
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6 Resource Management6 Resource Management
6.4 Work environment (cont...)6.4 Work environment (cont...)
Examples of human factorshuman factors affecting the work environment include :
creative work methodologies and opportunities for greater involvement of all people
safety rules and guidance, including use of protective equipment
special facilities for people in the organization
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6 Resource Management
6.4 Work environment (cont...)6.4 Work environment (cont...)
Examples of physical factorsphysical factors affecting the work environment include :
heat noise
light
hygiene
humidity
cleanliness
vibration pollution
air flow
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7 PRODUCT REALIZATION7 PRODUCT REALIZATION
7.1 Planning of realization processes7.1 Planning of realization processes
Product realization is that sequence of processes required to
achieve the product.
START
CUSTOMER REQUIREMENTS
DESIGN OFDIE-SET
DIE-SET ASSEMBLY
FIRST ARTICLE
MASS PRODUCTION
INSPECTION
SECONDARYPROCESSES
QA INSPECTION
DELIVERY
END
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7 PRODUCT REALIZATION
7.1 Planning of realization processes (cont...)7.1 Planning of realization processes (cont...)
In planning the processes for realization of product, the
organization shall determine:
quality objectivesquality objectives for the product
the need to provide resources and facilitiesresources and facilities
verification and validationverification and validation activities, and the criteria forcriteria for acceptabilityacceptability
recordsrecords to provide confidence of conformity of the processes and resulting product
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7 PRODUCT REALIZATION7 PRODUCT REALIZATION
7.2 Customer-related processes7.2 Customer-related processes
7.2.1 Identification of customer requirements
7.2.2 Review of product requirements
product requirements
availability, delivery and support
conducted prior to acceptance of an order to ensure:
7.2.3 Customer communication
contract review
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7 PRODUCT REALIZATION7 PRODUCT REALIZATION
7.3 Design and / or development7.3 Design and / or development
7.3.1 Design and / or development planning
The planning shall determine:
stages of design processes
review, verification and validation activities
responsibilities and authorities
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7 PRODUCT REALIZATION7 PRODUCT REALIZATION
7.3 Design and / or development7.3 Design and / or development
7.3.2 Design and / or development inputs