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Learning Solutions Catalogue January 2010

iCeridian Learning Solutions

Overview Ceridian Canada is pleased to offer this catalogue of professional development opportunities to assist people and organizations with the vast array of challenges faced by employees and management in their current work environment. By investing in the development of an employee’s knowledge, skills, and abilities, organizations demonstrate a commitment to continuous learning, growth, and resource enhancement. In addition to improving productivity, learning is rated as one of the most effective employee-retention tools available. Vision Ceridian Learning Solutions will continue to be a preeminent provider of high-quality, innovative learning programs that integrate a best-practice approach. Through the delivery of blended-learning programs, we are dedicated to enhancing the organizational performance and sustainability of our clients. Quality & Value Our facilitators are highly skilled learning professionals and certified management coaches with subject-matter expertise. Our approach to learning blends proven instructional strategies that are hands-on and results-oriented with group telephonic coaching and “just-in-time” online learning. This integrated approach will improve learning, enhance retention, champion change, and promote successful attainment of organizational goals. Delivery Ceridian Learning Solutions learning seminars are designed to be delivered at your location or at conveniently located central venues. Group coaching sessions with certified management coaches will be conducted telephonically utilizing Ceridian’s phone-conferencing services. Program participants will extend their learning by accessing Ceridian’s custom web portal via the internet. Customization All of our programs may be customized to meet your organization’s individual needs or situation.

iiCeridian Learning Solutions

Table of Contents

Blended Learning Programs Change Management.............................................................................................. 5

Fundamentals of Change................................................................................................................... 6 Stakeholder Analysis............................................................................................................................. 6 Fostering Workplace Communication .............................................................................................. 7 Employee Engagement ...................................................................................................................... 7 Managing Resistance .......................................................................................................................... 8 Developing Resiliency.......................................................................................................................... 8

Change Management – Premium........................................................................... 9

Fundamentals of Change................................................................................................................. 10 Stakeholder Analysis........................................................................................................................... 10 Fostering Workplace Communication ............................................................................................ 11 Employee Engagement .................................................................................................................... 11 Managing Resistance ........................................................................................................................ 12 Developing Resiliency........................................................................................................................ 12

Manager Essentials.................................................................................................. 13

Essentials of People Management .................................................................................................. 14 Recruiting and Retaining Your Team............................................................................................... 14 Employee Engagement .................................................................................................................... 15 Fostering Workplace Communication ............................................................................................ 15 Developing Employees...................................................................................................................... 16 Performance Management ............................................................................................................. 16

Manager as Leader................................................................................................. 17

Myers-Briggs Type Indicator (MBTI)................................................................................................... 18 Leadership Foundations .................................................................................................................... 19 Constructive Feedback..................................................................................................................... 19 Conflict Management....................................................................................................................... 20 Common Problems, Innovative Solutions ....................................................................................... 20 Conflict Resolution.............................................................................................................................. 21 Coaching Skills .................................................................................................................................... 21 Strategic Management..................................................................................................................... 22

Managing Employee Risk....................................................................................... 23

Organizational Wellness: Creating a Healthy Work Environment ............................................... 24 A Manager’s Guide to Preventing Harassment............................................................................. 24 Bullying in the Workplace: Managing Rights and Responsibilities .............................................. 25 Exploring Workplace Diversity........................................................................................................... 25

Productive Workplace ............................................................................................ 26 Time Management............................................................................................................................. 27 Customer Service Excellence ........................................................................................................... 27 Teambuilding....................................................................................................................................... 28 Writing Skills .......................................................................................................................................... 28 Career Development......................................................................................................................... 29

Productive Workplace – Premium ......................................................................... 30

Time Management............................................................................................................................. 31 Customer Service Excellence ........................................................................................................... 31 Teambuilding....................................................................................................................................... 32 Organizational Wellness: Creating a Healthy Work Environment ............................................... 32 Enhancing Presentation and Facilitation Skills ............................................................................... 33 Writing Skills .......................................................................................................................................... 33 Career Development......................................................................................................................... 34

Additional Half-Day Seminars ................................................................................ 35

Dealing with Difficult Customers....................................................................................................... 35 Keeping our Best: Retention of Key Talent...................................................................................... 36 Leadership Seminar............................................................................................................................ 37 Managing in an Emotional Climate ................................................................................................ 38 Managing Remote Workers .............................................................................................................. 39 Meaningful Meetings ......................................................................................................................... 40 Multi-Generational Workplaces ....................................................................................................... 41 Violence: A Workplace Perspective................................................................................................ 42

Alphabetical Index of Session Titles ...................................................................... 43

iiiCeridian Learning Solutions

5Ceridian Learning Solutions

Blended Learning Programs Change Management Program This program will help managers and employees to deal effectively with changes in the workplace while supporting people as they overcome their resistance to change. It will also demonstrate the principles of clear communication throughout the change process.

Includes:

6 half-day seminars; 6-month access to online learning • Seminar 1 – Fundamentals of Change

Homework (reading list, required/optional and online course assignment) • Seminar 2 – Stakeholder Analysis

Homework (reading list, required/optional and online course assignment) • Seminar 3 – Fostering Workplace Communication

Homework (reading list, required/optional and online course assignment) • Seminar 4 – Employee Engagement

Homework (reading list, required/optional and online course assignment) • Seminar 5 – Managing Resistance

Homework (reading list, required/optional and online course assignment) • Seminar 6 – Developing Resiliency

Homework (reading list, required/optional and online course assignment)

Who Should Attend: • People interested in implementing and managing change in the workplace

Objectives: • Create a vision and understand the basis for change • Examine different communication styles to help overcome resistance • Recognize barriers to change and strategies to overcome them • Explore strategies to motivate, persuade, and inspire employees

Applications in the Workplace:

• Create strategies to manage the transformation of people through change • Develop skills to motivate and empower people through change • Build abilities to lead change successfully • Implement techniques to manage the impact of change and people’s response

to it


Blended Learning Programs Change Management Program

Seminar 1 – Fundamentals of Change Organizations are often subjected to rapid change. Sustainable success can depend on how change is managed. This seminar addresses the foundations of change, change strategy, and the inevitability of change.

Objectives: • Understand the foundations of change strategy • Examine strategies to create and sustain buy-in for the change process • Explore the risks of not changing


• Boost understanding of the necessity of change • Create a change-ready environment • Build and sustain change momentum

Seminar 2 – Stakeholder Analysis Sustainable success is often affected by how well an organization plans for and adapts to change. An important part of this process is timely and meaningful stakeholder analysis. This seminar helps managers understand not only the necessity and benefits of stakeholder analysis but also the process.

Objectives: • Understand the importance of stakeholders • Examine strategies to foster buy-in • Learn basics of stakeholder analysis and its benefits


• Develop a clear understanding of processes surrounding stakeholder analysis • Increase buy-in • Successfully execute change from the stakeholder’s perspective


Blended Learning Programs Change Management Program cont’d…

Seminar 3 – Fostering Workplace Communication Communication skills are essential for employees and managers alike. This seminar demonstrates the principles of effective communication of ideas, thoughts, and feelings.

Objectives:

• Practice active-listening skills • Identify barriers to communication and examine strategies to overcome them • Practice strategies for giving and receiving feedback to maximize effective

communication • Recognize the different types of nonverbal communication and their effects on

others


• Communicate your ideas with vision, clarity, and purpose through different media

• Build collaborative relationships that emphasize trust and respect • Recognize and overcome barriers to communication • Use effective communication skills that maximize impact, productivity, and

results

Seminar 4 – Employee Engagement Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance.

Objectives: • Understand the concept of engagement • Examine strategies to create a culture of engagement • Create solutions to overcome barriers to engagement • Explore the benefits of a healthy attitude


• Build and sustain a culture of engagement • Model work/life balance • Increase employee satisfaction • Attain a meaningful connection with your work


Blended Learning Programs Change Management Program cont’d…

Seminar 5 – Managing Resistance Organizations experiencing change must take care to support internal and external clients during the change process. This seminar addresses the value of providing that support and discusses techniques to counter different forms of resistance.

Objectives: • Identify the drivers of and restraints on organizational change • Assess how individuals and teams deal with and adapt to change • Examine communication strategies to reduce resistance to change


• Lead successful change initiatives • Create effective communication strategies • Manage change to help the organization recover, rebound, and learn faster

Seminar 6 – Developing Resiliency During times of change, managers and organizations may experience stressors which, left unmanaged, can lead to strain-related health and performance symptoms. This seminar is designed to help managers to understand stress and strain at a personal level, to introduce the concepts of resiliency, and to promote improved coping strategies.

Objectives:

• Understand the context of change • Understand the difference between stress and strain • Understand our body’s response to stress • Define resiliency • Learn the 3 “C’s” of hardiness • Develop resiliency skills/strategies • Learn characteristics of resilient organizations and employees • Explore Building Resiliency: An Organizational Tool Kit


• Develop and model personal resiliency • Create an organizational culture of resiliency • Strengthen employee engagement • Increase employee and organizational performance and productivity


Blended Learning Programs Change Management Program – Premium This program will aid managers and employees with strategies to implement, manage, and sustain change. This program will also help managers and employees to achieve buy-in through collaboration, to manage change effectively, and to use coaching to enhance transfer of learning.

Includes:

6 half-day seminars; 6 coaching sessions; 6-month access to online learning Seminar 1 – Fundamentals of Change • Homework (reading list, required/optional and online course assignment) • Coaching session (1) Seminar 2 – Stakeholder Analysis • Homework (reading list, required/optional and online course assignment) • Coaching session (2) Seminar 3 – Fostering Workplace Communication • Homework (reading list, required/optional and online course assignment) • Coaching session (3) Seminar 4 – Employee Engagement • Homework (reading list, required/optional and online course assignment) • Coaching session (4) Seminar 5 – Managing Resistance • Homework (reading list, required/optional and online course assignment) • Coaching session (5) Seminar 6 – Developing Resiliency • Homework (reading list, required/optional and online course assignment) • Coaching session (6))

Who Should Attend: • People interested in implementing and managing change in the workplace

Objectives:

• Identify ways to equip yourself and your employees with change strategies that build commitment

• Explore methods to sustain productivity while enduring change • Practice coaching techniques to aid in sustaining change • Help employees to manage differing responses to change


• Create effective techniques to manage people through change • Implement principles for sustaining change • Develop techniques to help decrease resistance and emphasize the

opportunities associated with change • Build on individual strengths to leverage change in the workplace


Blended Learning Programs Change Management Program – Premium

Seminar 1 – Fundamentals of Change Organizations are often subjected to rapid change. Sustainable success can depend on how change is managed. This seminar addresses the foundations of change, change strategy, and the inevitability of change.

Objectives: • Understand the foundations of change strategy • Examine strategies to create and sustain buy-in for the change process • Explore the risks of not changing


• Boost understanding of the necessity of change • Create a change-ready environment • Build and sustain change momentum

Seminar 2 – Stakeholder Analysis Sustainable success is often affected by how well an organization plans for and adapts to change. An important part of this process is timely and meaningful stakeholder analysis. This seminar helps managers understand not only the necessity and benefits of stakeholder analysis, but the process.

Objectives: • Understand the importance of stakeholders • Examine strategies to foster buy-in • Learn basics of stakeholder analysis and its benefits


• Develop a clear understanding of processes surrounding stakeholder analysis • Increase buy-in • Successfully execute change from the stakeholder’s perspective


Blended Learning Programs Change Management Program – Premium cont’d…


Objectives:


communication • Recognize the different types of nonverbal communication and their effects

on others



• Build collaborative relationships that emphasize trust and respect • Recognize and overcome barriers to communication • Use effective communication skills that maximize impact, productivity,

and results






Blended Learning Programs Change Management Program – Premium cont’d…

Seminar 5 – Managing Resistance Organizations experiencing change must take care to support internal and external clients during the change process. This seminar addresses the value of providing that support and discusses techniques to counter different forms of resistance.

Objectives: • Identify the drivers of and restraints on organizational change • Assess how individuals and teams deal with and adapt to change • Examine communication strategies to reduce resistance to change


• Lead successful change initiatives • Create effective communication strategies • Manage change to help the organization recover, rebound, and learn faster

Seminar 6 – Developing Resiliency During times of change, managers and organizations may experience stressors which, left unmanaged, can lead to strain-related health and performance symptoms. This seminar is designed to help managers to understand stress and strain at a personal level, to introduce the concepts of resiliency, and to promote improved coping strategies.

Objectives:

• Understand the context of change • Understand the difference between stress and strain • Understand our body’s response to stress • Define resiliency • Learn the 3 “C’s” of hardiness • Develop resiliency skills/strategies • Learn characteristics of resilient organizations and employees • Explore Building Resiliency: An Organizational Tool Kit


• Develop and model personal resiliency • Create an organizational culture of resiliency • Strengthen employee engagement • Increase employee and organizational performance and productivity


Blended Learning Programs Manager Essentials Program This program is designed to help current and aspiring managers to optimize employee performance. The focus is on the basics of people management, including recruiting and retaining best-in-class talent, fostering communication, and managing performance.

Includes:

6 half-day seminars; 6 coaching sessions; 12-month access to online learning Seminar 1 – Essentials of People Management • Homework (reading list, required/optional and online course assignment) • Coaching session (1) Seminar 2 – Recruiting and Retaining your Team • Homework (reading list, required/optional and online course assignment) • Coaching session (2) Seminar 3 – Employee Engagement • Homework (reading list, required/optional and online course assignment) • Coaching session (3) Seminar 4 – Fostering Workplace Communication • Homework (reading list, required/optional and online course assignment) • Coaching session (4) Seminar 5 – Developing Employees • Homework (reading list, required/optional and online course assignment) • Coaching session (5) Seminar 6 – Performance Management • Homework (reading list, required/optional and online course assignment) • Closing coaching session (6)

Who Should Attend: • People managers interested in optimizing employee performance

Objectives:

• Examine the essential components of people management • Explore recruiting and retention methods • Practice communication and engagement strategies • Discover the links between performance management and organizational

success


• Recruit and retain best-in-class talent • Foster an engaging environment • Role model effective performance management processes


Blended Learning Programs Manager Essentials Program

Seminar 1 – Essentials of People Management Forward-thinking managers realize that all their other skills are only accessories to their ability to manage people efficiently, thoughtfully, and fairly. This course introduces managers to the essential principles of responsible people management.

Objectives: • Explore the overall role of a manager • Examine ways to foster and maintain engagement • Explore the essentials of workplace communication • Understand the importance of reciprocal accountability


• Enjoy the benefits of an engaged and committed workforce • Create cohesive workplace teams • Encourage accountability among team members and leaders • Role model ideal behaviour for employees

Seminar 2 – Recruiting and Retaining Your Team Recruitment and retention of excellent people are flip-sides of the same process. Finding not just the best people but those who best suit a workplace is only the first challenge; retaining them is a continuing one. This seminar examines proven strategies for finding and holding on to high-performing employees.

Objectives: • Examine efficient recruitment strategies • Discover proven approaches to training and motivation • Explore the importance of fostering a culture of engagement • Understand what high-performing employees want, expect, and deserve


• Find, develop, and retain employees who really get the job done • Create a thriving, committed team • Enhance workplace culture with reciprocal accountability • Provide appropriate rewards and incentives to employees to foster engagement


Blended Learning Programs Manager Essentials Program cont’d…






Objectives:


communication • Recognize the different types of nonverbal communication and their effects

on others



• Build collaborative relationships that emphasize trust and respect • Recognize and overcome barriers to communication • Use effective communication skills that maximize impact, productivity,

and results


Blended Learning Programs Manager Essentials Program cont’d…

Seminar 5 – Developing Employees Forward-thinking managers have many resources at their disposal for helping all employees reach their full potential. Performance coaching is the most common such resource, but employee development can also be effectively fostered through selective and thoughtful mentoring. This seminar examines the mentoring process from identification to follow-up.

Objectives: • Identify characteristics of potential mentors • Understand the differences between mentoring and performance coaching • Examine strategies for making the most of relationships between mentors and

those being mentored


• Create a mentoring culture that encourages senior employees to mentor junior employees

• Match mentors with those who will most profit from their experience and example

• Encourage succession planning based on the inspiring examples provided to those being mentored

Seminar 6 – Performance Management Performance management is a powerful tool for maximizing employee productivity and achieving measurable improvements in the success of an organization. The principles of performance management, properly applied, can make a significant difference to an organization’s productivity and bottom line.

Objectives: • Recognize the components of a performance management system • Examine strategies for improving performance • Discover the importance of relevant performance appraisals • Practice performance coaching


• Improve the performance of individual employees and teams • Craft performance appraisals that get results and encourage improvements • Leverage performance management to improve sustainable organizational

development


Blended Learning Programs Manager as Leader Program This program will help managers to understand the various approaches to leading others with confidence and authority. The focus is on learning both theoretical models and practical skills so that participants are better prepared to understand the effects of their decisions on those they lead.

Includes:

8 half-day seminars; 6 coaching sessions; 12-month access to online learning Seminar 1 – Myers-Briggs Assessment • Homework (reading list, required/optional and online course assignment) • Coaching session (1) Seminar 2 – Leadership Foundations • Homework (reading list, required/optional and online course assignment) • Coaching session (2) Seminar 3 – Constructive Feedback • Homework (reading list, required/optional and online course assignment) Seminar 4 – Conflict Management • Homework (reading list, required/optional and online course assignment) • Coaching session (3) Seminar 5 – Common Problems, Innovative Solutions • Homework (reading list, required/optional and online course assignment) Seminar 6 – Conflict Resolution • Homework (reading list, required/optional and online course assignment) • Coaching session (4) Seminar 7 – Coaching Skills • Homework (reading list, required/optional and online course assignment) • Coaching session (4) Seminar 8 – Strategic Management • Homework (reading list, required/optional and online course assignment) • Closing coaching session (6)

Who Should Attend: • People interested in developing and refining best management practices

Objectives:

• Examine theoretical models of leadership • Practice constructive feedback • Explore conflict management and resolution techniques • Identify a variety of coaching styles • Examine the links between strategic management and accountability


• Adopt leadership style to varying workplace circumstances • Develop a team environment that fosters cooperation and excellence • Role model coaching in your organization


Blended Learning Programs Manager as Leader Program

Seminar 1 – Myers-Briggs Type Indicator (MBTI) The MBTI (Myers-Briggs Type Indicator)™ is the most widely used and extensively researched personality tool in the world, delivered to more than 3 million people each year. The indicator is nonjudgmental and allows people to gain an understanding of their preferences particularly with respect to energy source, information gathering, decision-making and lifestyle/work patterns. The MBTI™ tool celebrates each participant’s strengths and is designed to help individuals better understand themselves and others. ***Assessment is completed on-line and feedback is shared individually with participant

Who Should Complete the Inventory?:

• Individuals and team members who would like to better understand their own preferences and the preferences of others

Objectives: • Identify themes in personal preference and behavior • Understand how personal strengths can interact with the strengths of others • Build an awareness base for future teamwork


Using the MBTI™ feedback as a foundation, participants can develop strategies in the following areas: • Communication • Managing Workplace Change • Enhanced Team Building • Leadership Development • Career Enhancement


Blended Learning Programs Manager as Leader Program cont’d…

Seminar 2 – Leadership Foundations This seminar introduces participants to concepts and theories of leadership to help them develop the skills necessary to become leaders in the workplace, the community, and society.

Objectives: • Identify various styles of leadership • Examine different theories of leadership • Build leadership self-awareness • Identify the characteristics and qualities of leaders


• Adjust leadership styles to varying workplace circumstances • Pinpoint strengths and weaknesses of individual working styles • Recognize the effects of different leadership styles on different kinds of

employees • Effectively lead others

Seminar 3 – Constructive Feedback The ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback effectively helps people improve where necessary and encourages them to continue doing what is already working well. Receiving feedback properly helps the recipient understand and accept the information being communicated.

Objectives:

• Develop a greater awareness of how to give feedback constructively and effectively

• Identify challenges associated with feedback and strategies to overcome those challenges

• Practice giving constructive and effective feedback to peers • Apply the five-step feedback model in difficult situations


• Give feedback that is meaningful, specific, and timely • Recognize receiving constructive feedback as a tool for growth and

performance • Surmount barriers you may encounter when giving or receiving constructive

feedback • Create a welcoming “feedback culture” in the workplace



Seminar 4 – Conflict Management Workplace conflict can create a ripple effect throughout a company or organization and, if not dealt with, can be very costly in morale, performance, and profits. This seminar teaches the most effective practices for handling workplace conflict and defusing difficult situations.

Objectives: • Examine the origins and impact of workplace conflict • Identify different types of conflict and how to respond to them • Recognize people’s preferred styles of conflict management • Explore the approaches people use to cope with conflict


• Recognize common triggers of conflict • Manage conflict situations and employ techniques to handle conflict effectively • Implement strategies to address different conflict styles • Build better relationships with employees, co-workers, clients, team members,

and supervisors

Seminar 5 – Common Problems, Innovative Solutions In the workplace, we all interact with many different people in varied situations. Although many interactions are positive, some can be difficult. In this seminar, you will learn problem-solving techniques that will help you deal creatively with different types of common but challenging situations.

Objectives: • Develop the skills required to assess difficult situations • Practice a variety of approaches to problem solving • Identify barriers to effective problem solving • Practice group problem solving


• Improve team productivity • Foster efficient problem solvers and effective decision makers in your

organization • Apply effective problem-solving and communication skills to common situations • Forge stronger professional relationships



Seminar 6 – Conflict Resolution While not all conflicts in the workplace can be successfully resolved and must simply be managed, the goal is always resolution. This seminar examines proven conflict-resolution techniques and offers an opportunity for participants to practice those techniques.

Objectives:

• Understand the factors that often cause workplace conflict • Recognize the different kinds of conflict and appropriate responses to each • Examine the processes of conflict resolution and implement behaviours that

produce effective results • Explore proven approaches to resolving conflict


• Recognize common triggers of conflict • Implement strategies to address different conflict styles • Allow employees, co-workers, clients, team members, and supervisors to resolve

differences and work together with new respect • Use proper conflict-resolution methods in accordance with the varying levels of

conflict

Seminar 7 – Coaching Skills Coaching is one of the single greatest means to communicate and transfer knowledge and skills. This seminar reviews processes, styles, and techniques to unlock the potential of individuals and teams, to maximize performance and effectiveness, and to enhance personal work satisfaction.

Objectives:

• Explore the entire coaching process • Identify a variety of coaching styles • Explore employee development levels • Match coaching styles to employee development levels • Practice coaching techniques


• Develop a team environment that fosters cooperation and excellence • Improve performance management skills • Role model coaching in your organization • Incorporate effective questioning techniques in your workplace



Seminar 8 – Strategic Management Strategic management is a means of formulating and assessing plans to improve the performance of an organization. A high-level management process, strategic management incorporates employee and team cooperation in the achievement of organizational goals.

Objectives:

• Explore the theory of organizational culture as it applies to strategic management

• Examine the links between strategic management and performance management

• Practice the basics of implementation strategies


• Improve implementation of policies and procedures • Increase accountability of employees and managers • Boost comprehension of systems within business


Blended Learning Programs Managing Employee Risk Program This program will help managers and employees to build positive relationships and respect among team members in the workplace. It will also help bring awareness about disrespect and harassment while finding effective ways to create the conditions for a healthy and respectful workplace.

Includes:

4 half-day seminars; 2 employee learning sessions; 3-month access to online learning Seminar 1 – Organizational Wellness: Creating a Healthy Work Environment • Homework (reading list, required/optional and online course assignment) Seminar 2 – A Manager’s Guide to Preventing Harassment • Homework (reading list, required/optional and online course assignment) Seminar 3 – Bullying in the Workplace • Homework (reading list, required/optional and online course assignment) Seminar 4 – Exploring Workplace Diversity • Homework (reading list, required/optional and online course assignment) Employee sessions: 1. Bullying in the Workplace 2. Exploring Workplace Diversity

Who Should Attend:

• People interested in improving their workplace culture to include respect for each other

Objectives: • Identify the components of a healthy and respectful workplace • Explore different kinds of diversity • Examine methods to create a workplace culture of respect • Identify ways to build positive relationships


• Create a more positive and respectful work environment • Build cohesive relationships for effective team work • Improve on techniques to reduce workplace conflict


Blended Learning Programs Managing Employee Risk Program

Seminar 1 – Organizational Wellness: Creating a Healthy Work Environment More than ever before, organizations and people are recognizing the importance of healthy and respectful workplaces. Successful organizations depend on healthy interactions among employees and the creation and maintenance of a welcoming and respectful work environment. This seminar is designed to help people and organizations build positive relationships and equitable cultures in their workplaces.

Objectives: • Identify the components of a healthy and respectful workplace • Explore the many kinds of diversity in the workplace • Explore different roles and responsibilities in creating and maintaining a

respectful and healthy workplace


• Build on the individual strengths present in every workplace • Create a more cohesive environment and develop the skills necessary for

working together successfully • Incorporate individualized strategies for creating healthy and productive

relationships

Seminar 2 – A Manager’s Guide to Preventing Harassment This seminar examines harassment as a legal issue, a policy issue, and a personal issue. Participants are educated on the law and company procedures, challenged to explore their own views on harassment, and empowered to address the problem instead of avoiding it.

Objectives:

• Define harassment • Identify behaviours in the work environment that could be interpreted as

harassment • Explain the impact harassment has on organizational costs • Recognize the organization’s liability regarding harassment • Describe the manager’s roles in preventing harassment and building a climate

of respect • Explain organizational policy and procedures regarding how to handle a

complaint of harassment


• Build and sustain a harassment-free workplace • Model respectful workplace behavior • Reduce employee complaints regarding harassment


Blended Learning Programs Managing Employee Risk Program cont’d…

Seminar 3 – Bullying in the Workplace: Managing Rights and Responsibilities Psychological harassment, or bullying, is a complex workplace problem and difficult to identify, manage, and prevent. The goal of this seminar is to reduce bullying incidents and provide managers with preventative tools. This seminar is based on the understanding that when people work in a civil, respectful, and collaborative workplace, they are more motivated to come to work, to give the best that they can, and to do their part to contribute to a healthy work environment.

Objectives:

• Understand what bullying is and its impact on employee and organizational health

• Clarify the obligations, rights, and responsibilities of management and employees to work in an environment free from bullying

• Know how to reduce the risks of a complaint of bullying or harassment • Learn how to manage bullying and contribute to a culture of workplace civility


• Strengthen workplace policies and guidelines • Effect change in workplace culture • Create a greater awareness of risks and liabilities

Seminar 4 – Exploring Workplace Diversity Successful organizations depend on healthy interactions among employees. The creation and maintenance of a welcoming and respectful work environment contributes to this organizational success. This seminar is designed to help people and organizations build positive relationships and equitable cultures in their workplaces.

Objectives: • Explore the many kinds of diversity in the workplace • Explore techniques that contribute to organizational cohesiveness • Discuss the importance of respectful attitudes


• Discover practical benefits of diversity in the workplace • Develop the skills necessary for working together successfully • Incorporate individualized strategies for creating healthy and productive

relationships


Blended Learning Programs Productive Workplace Program This program will help managers and employees to maximize time and resources, improve customer service, and build more cohesive teams. It also helps managers and employees to focus internally on personal career development.

Includes:

5 half-day seminars; 6-month access to online learning Seminar 1 – Time Management • Homework (reading list, required/optional and online course assignment) Seminar 2 – Customer Service Excellence • Homework (reading list, required/optional and online course assignment) Seminar 3 – Teambuilding • Homework (reading list, required/optional and online course assignment) Seminar 4 – Writing Skills • Homework (reading list, required/optional and online course assignment) Seminar 5 – Career Development

Who Should Attend: • People interested in improving personal and team productivity in the workplace

Objectives: • Practice time management techniques • Explore customer service best practices • Examine methods of building more cohesive teams • Identify areas and strategies for career development


• Improve time management • Create a more positive work environment • Build stronger workplace teams • Develop personally to plan for professional growth


Blended Learning Programs Productive Workplace Program

Seminar 1 – Time Management The productivity of individuals and organizations depends largely on the efficient management of time. The effective use of available time increases both employee output and organizational competitiveness. In this seminar, you will learn practical techniques for managing your time.

Objectives: • Identify and overcome barriers to effective time management • Seek out and use resources needed to be an effective time manager • Recognize the importance of delegating tasks • Prioritize daily tasks


• Delegate effectively • Improve attention and focus on larger tasks • Plan efficiently and set clear, attainable goals • Improve productivity

Seminar 2 – Customer Service Excellence Employees will learn how to model a professional image for their organization or department. This seminar focuses on the attributes needed for giving superior service, both to clients and to others in your organization. The seminar also includes strategies to help make the most of day-to-day interactions with people who receive service from your organization.

Objectives:

• Focus on the importance of attitude when dealing with the public • Create an awareness of the impact of non-verbal cues • Practice effective communication skills in order to build customer loyalty

and rapport • Discuss strategies for addressing common customer problems and complaints


• Use your attitude to enhance client relations • Employ effective communication techniques to understand your client better • Understand the needs and wants of your client by interpreting non-verbal cues • Implement strategies to build lasting relationships and foster effective client

relationships


Blended Learning Programs Productive Workplace Program cont’d…

Seminar 3 – Teambuilding Organizations increasingly rely on productive, efficient teamwork among employees. Effective teambuilding improves morale and acts as a catalyst that leaders can rely on to help them implement winning strategies and encourage team enthusiasm in the workplace.

Objectives:

• Explore methods of team development • Identify different roles in a team • Examine how individual work styles affect team dynamics • Recognize the importance of trust, cohesion, and cooperation in the workplace • Practice teambuilding activities


• Effectively leverage team strengths and skills • Improve communication and feedback skills • Heighten awareness of efficient cooperation in teams • Foster a team culture in the workplace

Seminar 4 – Writing Skills This seminar will help you develop effective writing skills and convey a concise message in a professional manner. Through practical hands-on exercises, you will learn to create compelling and powerful business documents and reports.

Objectives:

• Write persuasive documents that accomplish your business objectives • Fine-tune language to improve persuasiveness • Apply proper grammar, usage, and mechanics to improve your written

communication • Organize key ideas to match the reader’s expectations • Construct effective, appealing email


• Enhance team communication through clear and specific messages • Increase your chances of getting your messages read and quickly acted upon • Build your business-writing confidence


Blended Learning Programs Productive Workplace Program cont’d…

Seminar 5 – Career Development The world of work is changing rapidly; employers are interested in hiring and promoting people who can demonstrate their skills and abilities as well as a commitment to lifelong learning. To remain competitive, you need to develop strategies to set and achieve development goals. This seminar includes a survey of tools to assist with career development, including effective writing of résumés, seeking and securing training, and achieving the engagement factor.

Objectives: • Identify strategies to clarify your goals and your professional preferences • Explore the varied options available • Evaluate and decide what direction to take • Initiate the action required to achieve the goals you have set


• Gain a clearer picture of where you are, where you are going, and how to achieve your professional goals

• Align personal goals with professional goals • Align your professional development plan with organizational objectives


Blended Learning Programs Productive Workplace Program – Premium This program will help managers and employees to maximize time and resources, improve customer service, and build more cohesive teams. It also helps managers and employees to focus internally on personal career development.

Includes:

7 half-day seminars; 6 coaching sessions; 6-month access to online learning Seminar 1 – Time Management • Homework (reading list, required/optional and online course assignment) • Coaching session (1) Seminar 2 – Customer Service Excellence • Homework (reading list, required/optional and online course assignment) • Coaching session (2) Seminar 3 – Teambuilding • Homework (reading list, required/optional and online course assignment) • Coaching session (3) Seminar 4 – Organizational Wellness: Creating a Healthy Work Environment • Homework (reading list, required/optional and online course assignment) • Coaching session (4) Seminar 5 – Enhancing Presentation and Facilitation Skills • Homework (reading list, required/optional and online course assignment) Seminar 6 – Writing Skills • Homework (reading list, required/optional and online course assignment) • Coaching session (5) Seminar 7 – Career Development • Homework (reading list, required/optional and online course assignment) • Closing coaching session (6)

Who Should Attend: • People interested in improving personal and team productivity

Objectives: • Practice time management techniques • Explore customer service best practices • Highlight the importance of healthy and respectful workplaces • Identify areas and strategies for career development


• Leverage customer service • Create a more positive work environment and build better teams • Enhance presentation and facilitation skills • Develop personally to enhance professional growth


Blended Learning Programs Productive Workplace Program – Premium

Seminar 1 – Time Management The productivity of individuals and organizations depends largely on the efficient management of time. The effective use of available time increases both employee output and organizational competitiveness. In this seminar, you will learn practical techniques for managing and using your time.

Objectives: • Identify and overcome barriers to effective time management • Seek out and use resources needed to be an effective time manager • Recognize the importance of delegating tasks • Prioritize daily tasks


• Delegate effectively • Improve attention and focus on larger tasks • Plan efficiently and set clear, attainable goals • Improve productivity

Seminar 2 – Customer Service Excellence Employees will learn how to model a professional image for their organization or department. This seminar focuses on the attributes needed for giving superior service, both to clients and to others in your organization. The seminar also includes strategies to help make the most of day-to-day interactions with people who receive service from your organization.

Objectives:

• Focus on the importance of attitude when dealing with the public • Create an awareness of the impact of non-verbal cues • Practice effective communication skills in order to build customer loyalty and

rapport • Discuss strategies for addressing common customer problems and complaints


• Use your attitude to enhance client relations • Employ effective communication techniques to understand your client better • Understand the needs and wants of your client by interpreting non-verbal cues • Implement strategies to build lasting relationships and foster effective client

relationships


Blended Learning Programs Productive Workplace Program – Premium cont’d…

Seminar 3 – Teambuilding Organizations increasingly rely on productive, efficient teamwork among employees. Effective teambuilding improves morale and acts as a catalyst that leaders can rely on to help them implement winning strategies and encourage team enthusiasm in the workplace.

Objectives:

• Explore methods of team development • Identify different roles in a team • Examine how individual work styles affect team dynamics • Recognize the importance of trust, cohesion, and cooperation in the workplace • Practice teambuilding activities


• Effectively leverage team strengths and skills • Improve communication and feedback skills • Heighten awareness of efficient cooperation in teams • Foster a team culture in the workplace

Seminar 4 – Organizational Wellness: Creating a Healthy Work Environment Organizations are recognizing the importance of healthy and respectful workplaces. Successful organizations depend on healthy interactions among employees and the creation and maintenance of a welcoming and respectful work environment. This seminar is designed to help people and organizations build positive relationships and equitable cultures in their workplaces.

Objectives:

• Identify the components of a healthy and respectful workplace • Explore the many kinds of diversity in the workplace • Explore different roles and responsibilities in creating and maintaining a

respectful and healthy workplace • Examine ways in which a wholesome work/life balance can contribute to a

healthy and respectful workplace


• Build on the individual strengths present in every workplace • Create a more cohesive environment and develop the skills necessary for

working together successfully • Incorporate individualized strategies for creating healthy and productive

relationships



Seminar 5 – Enhancing Presentation and Facilitation Skills Facilitation skills are in high demand as organizations search for specialists to manage training, development, and core team interactions. A skilled facilitator enables a group of people to solve problems or develop an action plan for delivering results. This seminar examines proven and practical techniques that will help participants to gain confidence as facilitators of groups of all kinds.

Objectives:

• Recognize the importance of creating positive, participatory learning environments

• Identify basic characteristics and skills of an effective facilitator • Explore common challenges to facilitation • Recognize the importance of adapting content and activities to different

learning styles • Practice facilitation skills


• Clearly communicate content • Assess group dynamics to advance discussions and decisions • Move a team toward achievement • Improve design and delivery capabilities

Seminar 6 – Writing Skills This seminar will help you develop effective writing skills and convey a concise message in a professional manner. Through practical hands-on exercises, you will learn to create compelling and powerful business documents and reports.

Objectives:

• Write persuasive documents that accomplish your business objectives • Fine-tune language to improve persuasiveness • Apply proper grammar, usage, and mechanics to improve your written

communication • Organize key ideas to match the reader’s expectations • Construct effective, appealing email


• Enhance team communication through clear and specific messages • Increase your chances of getting your messages read and quickly acted upon • Build your business-writing confidence



Seminar 7 – Career Development The world of work is changing rapidly; employers are interested in hiring and promoting people who can demonstrate their skills and abilities as well as a commitment to lifelong learning. To remain competitive, you need to develop strategies to set and achieve development goals. This seminar includes a survey of tools to assist with career development, including effective writing of résumés, seeking and securing training, and achieving the engagement factor.

Objectives: • Identify strategies to clarify your goals and your professional preferences • Explore the varied options available • Evaluate and decide what direction to take • Initiate the action required to achieve the goals you have set


• Gain a clearer picture of where you are, where you are going, and how to achieve your professional goals

• Align personal goals with professional goals • Align your professional development plan with organizational objectives


Additional Half-Day Seminars Dealing with Difficult Customers The competition to attract and retain business is fierce. Offering a high-quality product is important but not always enough. Customer loyalty and retention are often attributed to the level of customer service received. This seminar will help employees develop customer service skills that will assist them when serving difficult customers.

Who Should Attend:

• People interested in developing exceptional customer service skills to ensure customer loyalty and retention

Objectives:

• Understand the factors of human behaviour that cause people to become difficult

• Identify how the customer’s behaviour affects your response • Recognize personal “hot buttons” and learn to avoid potential triggers and

control your reactions • Learn strategies to promote excellent customer service in difficult situations


• Effectively de-escalate difficult situations by applying proven tools and techniques

• Use coping strategies when interacting with challenging customers • Handle difficult situations while preserving the customer relationship


Additional Half-Day Seminars Keeping our Best: Retention of Key Talent Research shows that effective retention efforts require more strategy or discipline than managers might think. In fact, a “high-quality boss” is consistently cited as one of the most important job attributes by key talent. Managers are in a unique position to drive retention, as they are the main factor in influencing an employee’s intent to stay or leave an organization.

Who Should Attend:

• Managers interested in developing and implementing a retention strategy to retain top performers

Objectives:

• Understand the concept of employee engagement • Learn how to recognize key talent within the organization • Identify key motivators and individual goals of top talent • Assess the risk of high-performers disengaging or leaving the organization • Identify ways to be a more effective manager by discussing topics such as

feedback, recognition, preferences and developmental goals


• Conduct discovery meetings to gain insight about key individual motivators • Create and leverage plans to retain top talent • Apply concepts learned to increase job satisfaction, productivity, and

commitment of your top performers


Additional Half-Day Seminars Leadership Seminar This seminar introduces participants to concepts and theories of leadership to help them develop the skills necessary to become leaders in the workplace, the community, and society.

Who Should Attend: • People interested in developing leadership skills

Objectives: • Identify various styles of leadership • Examine different theories of leadership • Build leadership self-awareness • Identify characteristics and qualities of leaders


• Adjust leadership styles to varying workplace circumstances • Pinpoint strengths and weaknesses of individual working styles • Recognize the effects of different leadership styles on different kinds of

employees • Effectively lead others


Additional Half-Day Seminars Managing in an Emotional Climate The cost of mental illness in the Canadian labour force is estimated to be in excess of $40 billion dollars per year in lost production alone. Ten percent of your workforce will suffer from a mental illness this year. Mental illness is a leading cause of employee disability. Early detection is paramount to the handling of mental illness. Employee motivation to address mental-health concerns can improve with appropriate management support. However, most managers receive little or no training to enhance their skills and knowledge so that they can respond effectively to these sensitive employee concerns.

Who Should Attend:

• People interested in understanding the implications of mental health states in the workplace

Objectives:

• Understand the role of the manager when dealing with an employee with personal concerns

• Increase awareness of the top mental-health issues: stress and burnout, depression, and substance abuse

• Recognize the potential signs of a troubled employee • Learn appropriate boundaries and approaches to the troubled employee


• Enjoy enhanced manager and employee productivity • Reduce return to work challenges • Create greater organizational morale and engagement


Additional Half-Day Seminars Managing Remote Workers Reduced commutes, work/life flexibility, and increased autonomy are just a few of the benefits of a virtual arrangement. Nonetheless, virtual employees also share some common challenges, ranging from isolation and a perceived lack of visibility within the organization, to practical issues such as managing technology and household distractions. This seminar focuses on strategies that have proven most effective for managers in a remote work environment.

Who Should Attend: • People interested in enhancing their management of virtual team members

Objectives: • Identify the benefits and challenges of managing remote workers • Implement strategies to stay connected with a virtual team • Effectively manage performance through a results-oriented approach • Increase visibility and job satisfaction of remote workers


• Encourage more connected, engaged, and satisfied remote employees • Increase productivity • Enhance your depth of knowledge regarding performance management


Additional Half-Day Seminars Meaningful Meetings An effective meeting sees the chair as the coordinator, facilitator, and mediator. In order to be effective, a meeting must allow space for everyone to speak while encouraging solidarity within the company. This seminar also explores the conventions of protocol and follow-up that all meetings must observe.

Who Should Attend:

• People interested in developing the necessary skills to ensure productive meetings

Objectives:

• Practice skills for effective facilitation • Create clear agendas and invitations • Examine meeting protocol • Write correct, concise minutes • Understand the importance of following up


• Increase the productivity of your meetings • Create an atmosphere of creativity in which new ideas can thrive • Build consensus and handle conflict so that the focus is on progress • Keep content, process, and structure on track to produce positive outcomes


Additional Half-Day Seminars Multi-Generational Workplaces Four generations co-exist in the workforce today. Generational differences present important challenges and opportunities. This seminar will explore strategies to address generational gaps, identify the unique values, preferences, and behaviours of each group, and dispel myths.

Who Should Attend: • People interested in learning about generational diversity in the workplace

Objectives:

• Identify the four generations and the characteristics, values and behaviours commonly associated with each group

• Understand generational differences and their effect in the workplace • Practice strategies that build an organization’s competence in managing

employees across all four generations • Develop critical skills for motivating each group


• Acknowledge the strengths each person brings to the workplace • Create a more cohesive environment and build the skills necessary for working

together successfully • Incorporate individual strategies for creating effective working relationships

among the generations


Additional Half-Day Seminars Violence: A Workplace Perspective Understanding, respecting, and promoting a respectful workplace is important depends on cultivating and communicating acceptable behaviours. Workplace violence training is available to organizations that currently have a workplace violence policy in place. For this seminar, a human resources representative must be present and available to speak to the organization’s current policy.

Who Should Attend:

• People interested in creating an awareness of safe workplace practices to ensure compliance across the organization

Objectives:

• Understand the definition of workplace violence and its impact on individuals and the organization

• Learn appropriate actions to take based on observed aggressive and violent behaviours

• Understand your organization’s safe workplace policies and practices


• Recognize early and imminent warning signs of potential violence. • Access internal and external resources to effectively confront an employee

exhibiting warning signs • Utilize recognized techniques for de-escalating enraged, aggressive employees


Alphabetical Index of Session Titles A Manager’s Guide to Preventing Harassment 24 Bullying in the Workplace: Managing Rights and Responsibilities 25 Career Development 29, 34 Coaching Skills 21 Common Problems, Innovative Solutions 20 Conflict Management 20 Conflict Resolution 21 Constructive Feedback 19 Customer Service Excellence 27, 31 Dealing with Difficult Customers 35 Developing Employees 16 Developing Resiliency 8, 12 Employee Engagement 7, 11, 15 Enhancing Presentation and Facilitation Skills 33 Essentials of People Management 14 Exploring Workplace Diversity 25 Fostering Workplace Communication 7, 11, 15 Fundamentals of Change 6, 10 Keeping our Best: Retention of Key Talent 36 Leadership Foundations 19 Leadership Seminar 37 Managing in an Emotional Climate 38 Managing Remote Workers 39 Managing Resistance 8, 12 Meaningful Meetings 40 Multi-Generational Workplaces 41 Organizational Wellness: Creating a Healthy Work Environment 24, 32 Performance Management 16 Recruiting and Retaining Your Team 14 Stakeholder Analysis 6, 10 Strategic Management 22 Teambuilding 28, 32 Time Management 27, 31 Violence: A Workplace Perspective 42 Writing Skills 28, 33 Please be advised that Ceridian is accredited by Emploi-Quebec for Act 90.

Learning Solutions CatalogueJanuary 2010OverviewCeridian Canada is pleased to offer this catalogue of professional development opportunitiesto assist people and organizations with the vast array of challenges faced by employees and management in their current work environment. By investing in the development of an employee’s knowledge, skills, and abilities, organizations demonstrate a commitment to continuous learning, growth, and resource enhancement. In addition to improving productivity, learning is rated as one of the most effective employee-retention tools available. VisionCeridian Learning Solutions will continue to be a preeminent provider of high-quality, innovative learning programs that integrate a best-practice approach. Through the delivery of blended-learning programs, we are dedicated to enhancing the organizational performance and sustainability of our clients. Quality & ValueOur facilitators are highly skilled learning professionals and certified management coaches with subject-matter expertise. Our approach to learning blends proven instructional strategies that are hands-on and results-oriented with group telephonic coaching and “just-in-time” online learning. This integrated approach will improve learning, enhance retention, champion change, and promote successful attainment of organizational goals. DeliveryCeridian Learning Solutions learning seminars are designed to be delivered at your location orat conveniently located central venues. Group coaching sessions with certified management coaches will be conducted telephonically utilizing Ceridian’s phone-conferencing services. Program participants will extend their learning by accessing Ceridian’s custom web portal viathe internet.CustomizationAll of our programs may be customized to meet your organization’s individual needs or situation.Table of ContentsBlended Learning ProgramsChange Management 5Fundamentals of Change 6Stakeholder Analysis 6Fostering Workplace Communication 7Employee Engagement 7Managing Resistance 8Developing Resiliency 8Change Management – Premium 9Fundamentals of Change 10Stakeholder Analysis 10Fostering Workplace Communication 11Employee Engagement 11Managing Resistance 12Developing Resiliency 12Manager Essentials 13Essentials of People Management 14Recruiting and Retaining Your Team 14Employee Engagement 15Fostering Workplace Communication 15Developing Employees 16Performance Management 16Manager as Leader 17Myers-Briggs Type Indicator (MBTI) 18Leadership Foundations 19Constructive Feedback 19Conflict Management 20Common Problems, Innovative Solutions 20Conflict Resolution 21Coaching Skills 21Strategic Management 22Managing Employee Risk 23Organizational Wellness: Creating a Healthy Work Environment 24A Manager’s Guide to Preventing Harassment 24Bullying in the Workplace: Managing Rights and Responsibilities 25Exploring Workplace Diversity 25Productive Workplace 26Time Management 27Customer Service Excellence 27Teambuilding 28Writing Skills 28Career Development 29Productive Workplace – Premium 30Time Management 31Customer Service Excellence 31Teambuilding 32Organizational Wellness: Creating a Healthy Work Environment 32Enhancing Presentation and Facilitation Skills 33Writing Skills 33Career Development 34Additional Half-Day Seminars 35Dealing with Difficult Customers 35Keeping our Best: Retention of Key Talent 36Leadership Seminar 37Managing in an Emotional Climate 38Managing Remote Workers 39Meaningful Meetings 40Multi-Generational Workplaces 41Violence: A Workplace Perspective 42Alphabetical Index of Session Titles 43Blended Learning ProgramsChange Management Program

This program will help managers and employees to deal effectively with changes in the workplace while supporting people as they overcome their resistance to change. It will also demonstrate the principles of clear communication throughout the change process. Blended Learning ProgramsChange Management ProgramSeminar 1 – Fundamentals of Change

Organizations are often subjected to rapid change. Sustainable success can depend on how change is managed. This seminar addresses the foundations of change, change strategy, and the inevitability of change.Seminar 2 – Stakeholder Analysis

Sustainable success is often affected by how well an organization plans for and adapts to change. An important part of this process is timely and meaningful stakeholder analysis. This seminar helps managers understand not only the necessity and benefits of stakeholder analysis but also the process.Blended Learning ProgramsChange Management Program cont’d…Seminar 3 – Fostering Workplace Communication

Communication skills are essential for employees and managers alike. This seminar demonstrates the principles of effective communication of ideas, thoughts, and feelings.Seminar 4 – Employee Engagement

Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance.Blended Learning ProgramsChange Management Program cont’d…Seminar 5 – Managing Resistance

Organizations experiencing change must take care to support internal and external clients during the change process. This seminar addresses the value of providing that support and discusses techniques to counter different forms of resistance.Seminar 6 – Developing Resiliency

During times of change, managers and organizations may experience stressors which, left unmanaged, can lead to strain-related health and performance symptoms. This seminar is designed to help managers to understand stress and strain at a personal level, to introduce the concepts of resiliency, and to promote improved coping strategies.Blended Learning ProgramsChange Management Program – Premium

This program will aid managers and employees with strategies to implement, manage, and sustain change. This program will also help managers and employees to achieve buy-in through collaboration, to manage change effectively, and to usecoaching to enhance transfer of learning. Blended Learning ProgramsChange Management Program – PremiumSeminar 1 – Fundamentals of Change

Organizations are often subjected to rapid change. Sustainable success can depend on how change is managed. This seminar addresses the foundationsof change, change strategy, and the inevitability of change.Seminar 2 – Stakeholder Analysis

Sustainable success is often affected by how well an organization plans for and adapts to change. An important part of this process is timely and meaningful stakeholder analysis. This seminar helps managers understand not only the necessity and benefits of stakeholder analysis, but the process.Blended Learning ProgramsChange Management Program – Premium cont’d…Seminar 3 – Fostering Workplace Communication

Communication skills are essential for employees and managers alike. This seminar demonstrates the principles of effective communication of ideas, thoughts, and feelings.Seminar 4 – Employee Engagement

Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance.Blended Learning ProgramsChange Management Program – Premium cont’d…Seminar 5 – Managing Resistance

Organizations experiencing change must take care to support internal and external clients during the change process. This seminar addresses the valueof providing that support and discusses techniques to counter different formsof resistance.Seminar 6 – Developing Resiliency

During times of change, managers and organizations may experience stressors which, left unmanaged, can lead to strain-related health and performance symptoms. This seminar is designed to help managers to understand stressand strain at a personal level, to introduce the concepts of resiliency, andto promote improved coping strategies.Blended Learning ProgramsManager Essentials Program

This program is designed to help current and aspiring managersto optimize employee performance. The focus is on the basics of people management, including recruiting and retaining best-in-class talent, fostering communication, and managing performance. Blended Learning ProgramsManager Essentials ProgramSeminar 1 – Essentials of People Management

Forward-thinking managers realize that all their other skills are only accessoriesto their ability to manage people efficiently, thoughtfully, and fairly. This course introduces managers to the essential principles of responsible people management.Seminar 2 – Recruiting and Retaining Your Team

Recruitment and retention of excellent people are flip-sides of the same process. Finding not just the best people but those who best suit a workplaceis only the first challenge; retaining them is a continuing one. This seminar examines proven strategies for finding and holding on to high-performing employees.Blended Learning ProgramsManager Essentials Program cont’d…Seminar 3 – Employee Engagement

Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their workand are better able to maintain a healthy attitude and find a satisfying work/life balance.Seminar 4 – Fostering Workplace Communication

Communication skills are essential for employees and managers alike. This seminar demonstrates the principles of effective communication of ideas, thoughts, and feelings.Blended Learning ProgramsManager Essentials Program cont’d…Seminar 5 – Developing Employees

Forward-thinking managers have many resources at their disposal for helpingall employees reach their full potential. Performance coaching is the most common such resource, but employee development can also be effectively fostered through selective and thoughtful mentoring. This seminar examines the mentoring process from identification to follow-up.Seminar 6 – Performance Management

Performance management is a powerful tool for maximizing employee productivity and achieving measurable improvements in the success of an organization. The principles of performance management, properly applied, can make a significant difference to an organization’s productivity and bottom line.Blended Learning ProgramsManager as Leader Program

This program will help managers to understand the various approaches to leading others with confidence and authority. The focus is on learning both theoretical models and practical skills so that participants are better prepared to understand the effects of their decisions on those they lead.Blended Learning ProgramsManager as Leader ProgramSeminar 1 – Myers-Briggs Type Indicator (MBTI)

The MBTI (Myers-Briggs Type Indicator)™ is the most widely used and extensively researched personality tool in the world, delivered to more than 3 million people each year. The indicator is nonjudgmental and allows people to gain an understanding of their preferences particularly with respect to energy source, information gathering, decision-making and lifestyle/work patterns. The MBTI™ tool celebrates each participant’s strengths and is designed to help individuals better understand themselves and others. ***Assessment is completed on-line and feedback is shared individually with participantBlended Learning ProgramsManager as Leader Program cont’d…Seminar 2 – Leadership Foundations

This seminar introduces participants to concepts and theories of leadership to help them develop the skills necessary to become leaders in the workplace, the community, and society.Seminar 3 – Constructive Feedback

The ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback effectively helps people improve where necessary and encourages them to continue doing what is already working well. Receiving feedback properly helps the recipient understand and accept the information being communicated.Blended Learning ProgramsManager as Leader Program cont’d…Seminar 4 – Conflict Management

Workplace conflict can create a ripple effect throughout a company or organization and, if not dealt with, can be very costly in morale, performance, and profits. This seminar teaches the most effective practices for handling workplace conflict and defusing difficult situations.Seminar 5 – Common Problems, Innovative Solutions

In the workplace, we all interact with many different people in varied situations. Although many interactions are positive, some can be difficult. In this seminar, you will learn problem-solving techniques that will help you deal creatively with different types of common but challenging situations.Blended Learning ProgramsManager as Leader Program cont’d…Seminar 6 – Conflict Resolution

While not all conflicts in the workplace can be successfully resolved and must simply be managed, the goal is always resolution. This seminar examines proven conflict-resolution techniques and offers an opportunity for participants to practice those techniques.Seminar 7 – Coaching Skills

Coaching is one of the single greatest means to communicate and transfer knowledge and skills. This seminar reviews processes, styles, and techniques to unlock the potential of individuals and teams, to maximize performance and effectiveness, and to enhance personal work satisfaction.Blended Learning ProgramsManager as Leader Program cont’d…Seminar 8 – Strategic Management

Strategic management is a means of formulating and assessing plans to improve the performance of an organization. A high-level management process, strategic management incorporates employee and team cooperation in the achievement of organizational goals.Blended Learning ProgramsManaging Employee Risk Program

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