The Benefits of

ISO 9000….

Over 350,000 companies world are registered to ISO 9000 The benefits they find include:

Improved consistency of service and product performance Higher customer satisfaction levels. Improved customer perception Improved productivity and efficiency Cost reductions Improved communications, morale and job satisfaction Competitive advantage and increased marketing and sales opportunities.

85% of registered firms report external benefits Higher perceived quality Greater customer demand

Dun and Bradstreet findings show that:

95% report internal benefits Greater employee awareness Increased operational efficiency Reduced scrap expense

Dun and Bradstreet findings show that:

Published in the Dallas Business Journal, August 18, 1997 the study credited ISO 9000 for: Increased Productivity Reduced scrap and waste Record sales level Catching inferior raw materials before they were

used A contract with Romania’s state owned oil

company.

A Case Study:

30% Reduction in customer claims 95% improvement in delivery time Reduced defects from 3% to 0.5% 40% reduction in product cycle time. 20% increase in on-time delivery International acceptance and recognition Facilitated trade in international markets Promoting of safety, reliability and quality in food products.

ISO Registration resulted in:

CIRAS News Says:

Cutting quality cost in half can increase profit more than a 10 percent increase in sales.

ISO 9000 is the most promising method for cutting the cost of quality.

Registered companies site the benefits of ISO 9000 Registration as: Improved management

86% of respondents Better customer service

73% of respondents Improved efficiency

69% of respondents

Reduced waste 53% of respondents

Improved staff motivation 50% of respondents

Reduced costs 40% of respondents

Registered companies site the benefits of ISO 9000 Registration:

Irwin Professional Publishing survey results show: 30% Of registered companies experience increased

customer demand. 50% Of registered companies have decreased

number of customer audits. 69% Of registered companies have a competitive

advantage in their market. 83% Of registered companies products have higher

perceived quality in the marketplace.

Survey of NYSE traded companies and ISO 9000

US publicly held companies traded on the NYSE that received registration under the ISO 9000 quality standard show significant improvement in financial performance compared to those companies that have not pursued the standard.

The firms that failed to seek registration experienced substantial deterioration in return on assets, productivity and sales. Registered companies avoided such declines.

Source: http://www.manufacturingnews.com/news/02/0830/art1.html

Start seeing these benefits in your organization Benefits start with your implementation

project; you do not need to wait until registration is achieved to start seeing the improvements.

What is ISO 9001:2000?

The ISO 9001 standard was designed by representatives from many different countries

The standard outlines the basic elements of a good quality management system

These elements are good business practice

ISO 9001:2000 and the Process Model The ISO 9001:2000 system is based on a

Process Management Approach An organization is a system of interlinked

processes The new standard is geared at managing and

improving those processes Key processes – those that lead to products and

services- must be identified Methods to measure and control these processes

must now be included

The Process Model

Quality Management System (QMS)Continual Improvement

Management Responsibility

Measurement Analysis and Improvement

Product Realization

Resource Management

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Process Model

How does a company get Registration? To become registered a company must first

implement the requirements of ISO 9000 Evaluate your current quality system Add systems and processes to meet the

requirements Document your processes as a Quality Manual,

Procedures and Work Instructions

To implement ISO 9001:2000 in your organization:

One of the fastest and most effective ways to implement ISO 9000 is to use The ISO 9000 Store Documentation and Training Package

By using this package you will implement a professionally designed Quality Management System in the most cost effective manner available.

Start your project with years of expertise on your side: Use our professionally designed Quality Manual,

Procedures and Forms. Save countless hours of your time by editing these proven

procedures instead of starting from scratch. These procedures document processes to meet the

requirements of the standard, and are ready for you to tailor for your organization.

Professionals at The 9000 Store are available to answer your questions.

Quality Manual, Procedures and Forms All documented in Microsoft Word and Excel,

they are easy to edit and use These documents have been used by many

different types of industries in many different countries for successful registration to ISO 9001:2000

Train your employees

We offer the most convenient, cost effective training available

Computer based training provides each employee with an introduction to the standard and what it means to them

Computer Based Training

Employees can take the training at any convenient time

Appealing visual and audio content keep the employees attention

Quizzes measure the effectiveness of the training

Group licensing for $4 per employee

Documentation and Training Packages are available at a Package price This package includes:

Project manager’s guide Project manager online training Gap Analysis Checklist Quality Manual, Procedures and Forms Internal Auditor Training Materials package Employee Training Online support for answers to your questions