what a brand is … and is not
DESCRIPTION
Presentation for UCDA National Conference held in Minneapolis, October 2-5, 2010.TRANSCRIPT
What a Brand is
and is not
dan WoychickWoychick design
chris rahillMagnet Marketing
a Brand is not
a Brand is not
a coMModit y
a Brand is not
a tactic
a Brand is
Compelling Distinct Believable Enduring
a Brand is
A trusted relationship An emotional connection A promise of value
fulfilled over and over
a Brand is
a Brand is
an idea
is there a gapbetween how you see yourself
and how others see you?
positioning
positioning
positive
negative
fuzzy distinct
your iMage
Alumni
Employers
Faculty
Prospects
Staff
Parents
Donors High Schools
The Competitive
Set The Local Community
Current Students
Brand Promise
is it relevant and Meaningful?
the Brand platforM
Captures the most meaningful and compelling truth(s) about the school.
Is the foundation from which the brand comes to life.
Consists of a brand promise and a brand personality.
the Brand platforM
Brand promise> Consistently reinforces relevant and
distinctive benefits – the essence of why people choose us.
Brand personality> Represents our attitude and how we act
– the essence of what we’re all about.
the daily Bat tle
fighting the good fight
does this sound faMiliar?
“Budgets are tight. Everyone needs a raise. We need new biology labs.
So, why are we wasting money on branding?”
counterpoint
“A prospect is going to spend $100,000, and dozens of competitors want the business.
Will the prospect choose a school she’s never heard of? A school that isn’t sure what they stand for?”
five good arguMents
Relative to the cost, we’ve made little effort to tell our story.
The value of a degree is no longer assumed.
On paper, we’re identical to dozens of schools.
Competition will only get tougher.
Strong branding reinforces a common vision that everyone can rally around.
navigating
Brand success
1. executive support
Visible endorsement and budget commitment essential.> Everyone on campus needs to
understand that branding is a priority.
2. gather Broad input
Process matters as much as product.> Success depends on internal adoption.
> People in higher ed like research.
> Include major stakeholders.
3. focused decision Making
Include the right people at the right time.> Be specific about what type
of feedback you seek.
if you want to kill any idea in the world, get a committee working on it. charles ket tering
4. centralize control
Athletics
Equity & Affirmative Action
Alumni Relations
Foundation
Civic Engagement
Emergency Preparedness &Response
Project Research/Support
UW System Multicultural/Disadvantaged Coordinator
Assessment
Global Connections
Grants & Research
Institutional Research
Interdisciplinary Studies
Library
Academic Success Center (Pre-Major Advising, DisabilitySupport, TRIO, Tutoring)
ADA Compliance
Career Services & InternshipCoordination
Honors Program
Representative to FASDB
Legislative Affairs
News Bureau
Photography Services
Sports Information
Admissions
FinancialAssistance
Registrar
First-Year Experience
Controller (AccountsPayable, AccountsReceivable, Cashier)
Human Resources
Public Safety
Publications
Purchasing
St. Croix Institute forSustainable CommunityDevelopment
Wisconsin in Scotland
Bookstore
CHILD Center
Conference/Dining Services
FredNet
Hunt/Knowles Rec. Complex
Multicultural Affairs
Counseling & SchoolPsychology
CommunicativeDisorders
Heath & HumanPerformance
Social Work
Teacher Education
Accounting &Finance
Computer Science& InformationSystems
Economics
Management &Marketing
R.O.T.C.
Agricultural Economics
Agricultural Education
Agricultural EngineeringTechnology
Animal & Food Science
Plant & Earth Science
Art
Biology
Biotechnology
Broad Field SocialStudies
Chemistry
CommunicationStudies & TheatreArts
English
Ethnic Studies
Film Studies
Geography &Mapping Sciences
History & Philosophy
International Studies
Journalism
MarketingCommunications
Mathematics
Modern Language
Music
Physics
Political Science
Psychology
Sociology, Anthropology& Criminal Justice
Women’s Studies
Continuing Education
Pigeon Lake FieldStation
Summer Session/J-Term
Survey ResearchCenter
Computer &Network Services
ITS AdministrativeInformationSystems
Telephone &Electronic Repair
Television Services
Building Maintenance
Custodial Services
Facilities Engineering
Facilities Purchasing
Fleet Vehicles
Grounds Maintenance
Heating Plant
General Education Liaison
Graduate Studies
Inter-institutional Articulations
Program Review
Provost UW System Liaison
Associate ViceChancellor,AcademicAffairs &Director,GraduateStudies
Dean, Collegeof Agriculture,
Food andEnvironmental
Science
Assistant to theProvost
Dean, Collegeof Business
and Economics
Dean, Collegeof Education
andProfessional
Studies
Dean, Collegeof Arts andSciences
Director,Outreach
Associate ViceChancellor,EnrollmentServices
Associate ViceChancellor,
Student Affairs
Pre-College Programs
Residence Life
Student Conduct
Student Health & Counseling
Student Life Programming
University Center
Provost & ViceChancellor,Academic
Affairs
Chancellor
SpecialAssistant to the
Chancellor
ExecutiveDirector,
Advancement
Director, PublicAffairs
Director,Facilities
Management
ExecutiveDirector,
InformationTechnology
Services
ViceChancellor,
Administrationand Finance
BudgetDirector
CampusPlanner
5. score an early victory
Find an ally with a clear need.> Create a pilot program.
> Document and share results.
6. create Brand aMBassadors
6. create Brand aMBassadors
Every interaction is a brand touch point.> Everyone has a role to play.
> Staff and faculty deliver on the brand promise every day.
> Alumni and students will share their experience. What story will they tell?
7. effective execution
Branding is a marathon.> Provide updates; celebrate successes.
Guide expectations.> Establish metrics: What
constitutes success?> Prioritize limited resources.
8. digital Marketing
Take advantage of new media.> Search engine optimization> Paid search, display and CPL> Social and mobile media> Email, blogs, etc.
good luck!
Questions?
dan Woychickwoychickdesign.com
twitter: woychick
chris rahillmagnet-force.com
763-529-9114