what is brand?

20
What is BRAND TM ?

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DESCRIPTION

A 20-slide overview of branding presented at Pecha Kucha Night Honolulu (http://www.pecha-kucha.org/cities/honolulu/5) on July 25, 2009. Covers the basics of brand, customer experience, and brand expression.

TRANSCRIPT

Page 1: What is brand?

What is BRANDTM?

Page 2: What is brand?
Page 3: What is brand?
Page 4: What is brand?

“A BRANDTM is an emotional aftertaste.”

Page 5: What is brand?
Page 6: What is brand?
Page 7: What is brand?
Page 8: What is brand?

=BreathtakingOverdevelopedSerene Touristy

GraciousRelaxingTroubledExciting

Page 9: What is brand?

Consideration Pre-Arrival Secondary EncountersDirect Interaction

Page 10: What is brand?

IndifferenceApathy

Rejection

InterestEnthusiasmEngagement

Page 11: What is brand?
Page 12: What is brand?

I’m a You’re a The Brand Gap

Page 13: What is brand?

RELEVANCE=U2 (Understanding x Utility)

Page 14: What is brand?

ONE of these things is not like the others…

Page 15: What is brand?

What you see

What you hearHow they treat you

Page 16: What is brand?
Page 17: What is brand?
Page 18: What is brand?
Page 19: What is brand?

A BRANDTM is an emotional aftertasteformed by interactions.These interactionsare opportunitiesfor you to connectvisually, verbally and behaviorallywith your customerto become morecredible, relevant and differentiated.

Page 20: What is brand?

1034 Queen Street, 2FHonolulu, HI 96814www.bedrockbrands.com