iso+9000+&+total+quality+management

8/11/2019 ISO+9000+&+TOTAL+QUALITY+MANAGEMENT

1/13

1

ISO 9000 refers to a group of quality assurance standards

established by the International Organization forStandardization.This group, which is made up of representatives

from 91 countries,adopted the standards in 1987.

ISO 9000 standards are aimed at quality systems,not at the quality

systems, not at the quality of goods and services. ISO certification

means that a company has a detailed, documented approach to

achieving consistency of output. It doesnt mean that they can be

made as durable as specified, and that the level of defects will be

controlled.

ISO 9000 & TOTAL QUALITY


2/13

2

ISO 9000 & TOTAL QUALITY MANAGEMENT

While ISO 9000 can be an integral part of a TQM program, its important to

recognize the distinction between the two ideas.

The ISO 9000 standards are mainly concerned with quality assurance;

TQM focuses on quality management.

The ISO 9000 approach sets minimum standards for guaranteeing quality. It

does not go beyond those minimums to promote customer awareness, team

activities,or continuous improvement,all of which are essential to TQM.TQM almost always requires some changes in a companys structure & culture.

With ISO 9000, the emphasis is not on change .Preparation may require only

careful documentation of systems already in place.

TQM promotes the types of practices, such as focusing on the internal

customer, that assure quality.Once you have successfully adopted TQM, youwill have the systematic approach to quality that the ISO 9000 standards call

for.

TQM improves internal operations it facilitates cost cutting, improves employee

moral, and provides a focus for revolutionary, as well as incremental, leaps in

productivity.


3/13

3

The ISO 9000 concept

The idea behind the ISO 9000 concept is quite simple. Everycustomer wants to buy high-quality goods and services-products

which consistently conform to expectations or to contractual

specifications.

How does the customer know that suppliers are capable of providing

consistent quality ? One way is to audit each suppliers qualitysystems. Many firms now perform such audits of their suppliers.

In Europe, the idea was proposed to establish a uniform standard for

quality systems. This would give every company a well- defined

model for its quality program.It would also mean that a company

could be certified by a third-party auditor. Each of its customers

would then be assured of consistent quality without having to audit

the supplier independently.


4/13

4

The ISO 9000 standards

The ISO 9000 series actually consists of categories. A company

seeking registration will choose one of three levels represented by

ISO 9001, 9002, or 9003.

All the ISO standards are generic. They can be adapted to anyindustry, and to both product and service firms.

The ISO 9000 certification process is usually applied to individual

sites. If a company wants complete certification, it proceeds on a

site-by-site basis.


5/13

5

ISO 9000 It provides guidelines for selection and use, definitions and concepts

regarding the ISO 9000

Its a quality management and quality assurance standards

It provide the basis for the implementation of quality system and their

assessment and verification. In establishing a quality system it is essential thatthe organization clearly defines the personnel who are responsible for functions

affecting quality.

The quality system will generally be codified in a series of documents which

are commonly known as Quality Manual. All aspects relating to quality shouldbe identified in these documented procedures which would include all reference

to work instructions and records. The manual should also contain procedures

for specific actions which need to be taken as part of the quality control

procedures.


6/13

6

ISO 9001

The most comprehensive standard. It assures all aspects of quality

from the design stage through production and servicing.

This standards specifies quality system requirements for use wherea contract between two parties requires the demonstration of a

supplier capability to design and supply product. The requirements

specified in this international standard are aimed primarily at

preventing non-conformity at all stages from design through to

servicing.


7/13

7

Summary of ISO 9001 Standards

4.1 Management Responsibility

4.2 Quality System4.3 Contract Review

4.4 Design Control

4.5 Document Control

4.6 Purchasing

4.7 Purchaser Supplied Product

4.8 Product Identification & Traceability

4.9 Process Control

4.10 Inspection & Testing

4.11 Inspection , Measuring and Test equipment4.12 Inspection and Test Status

4.13 control of Nonconforming Product

4.14 Corrective Action

4.15 Handling ,Storage,Packaging, and Delivery


8/13

8

Summary of ISO 9001 Standards

4.16 Quality Records

4.17 Internal Quality Audits

4.18 Training

4.19 Servicing

4.20 Statistical Techniques

Note :- Various sections of the standards are interrelated.

For example, training is covered in paragraph 4.18. But training

procedures will have an impact on almost every other category. The

same is true for concepts like document control (4.5) or quality records(4.16)


9/13

9

ISO 9002

This Standard leaves out the design phase of ISO 9001.It focuses onproduction and delivery.It is used mainly by commodity

companies, such as chemical or paint producers.

This standard is applicable in contractual situations when

1. The specified requirements for products are stated in terms of

an established design or specifications;

2. Confidence in product conformance can be attained by

adequate demonstration of a certain suppliers capabilities inproduction and installation.


10/13

10

ISO 9003

This standard is less detailed than the two above. It does not

include a comprehensive quality system, but focuses on testing

and inspection. It is useful for companies like equipment

distributors.

This standards specify quality system requirement for use where

a contract between two parties requires demonstration of a

suppliers capability to detect and control the disposition of any

product non-conformity during final inspection and test.


11/13

11

ISO 9004

This is not a standard that applies to relations with outside

customers, but suggests internal methods for meeting the quality

measurements in the other standards. It describes methods for

approaching areas such as procurement , corrective action , and the

use of statistical process controls.

This standards provides guidelines on the technical, administrative

and human factors affecting the quality of products or services, at all

stages of the quality loop system. In this standard, emphasis is laid

on the satisfaction of the customers need the establishment of

functional responsibility and the importance of assessing the

potential risks and benefits


12/13

12

The Growth of ISO 9000

ISO 9000 registration has become a fundamental marketing

tool,particularly for companies doing business internationally.

It gives assurance of quality and provides a competitive

advantage.

The ISO 9000 standards are meeting with widespread

acceptance. They are scheduled, for example, to replace

similar standards in the U.S. military market.

The European Community (EC) already requires ISO 9000

registration for certain products (e.g., toys, personal

protection devices, gas appliances) and planned to widen

this list to items such as medical devices and lifting

equipment.


13/13

13

CONCLUSION

ISO is the International Organization for Standardization, set up with the

objective to promote the developments of standards and related activities

for facilitating international exchange of goods and services.

ISO 9000 series of standards developed in 1987, relate to quality systems.

It has evolved from the standardization of quality assurance system

standards of several nations all over the world.

The standards allow a wide flexibility, but, at the same time are rigid too.

They permit a supplier to formulate his own quality policy and write thequality manual, procedures and instructions in his own way, within the

framework of the system elements, but does not allow rendering of non-

conforming products or services.

iso+9000+&+total+quality+management

Documents