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THE BI Survey 16The world´s largest survey of BI software users

This document is a specially produced summary by BARC of the headline results for

Information Builders

THE BI Survey 16 Information Builders highlights

2 ©2016 BARC - Business Application Research Center, a CXP Group CompanyInformation Builders in

Information Builders again achie-ves outstanding results in the BI Survey 16 and ranks as the top performer in a number of KPIs in the large international BI vendors and large enterprise BI platforms peer groups.

Customers especially value Web-FOCUS’ flexibility, self-service and ease of use, and are also very satisfied with the solution’s overall performance and ability to process large data volumes. The results show that a “big vendor” can maintain a good level of customer support, and even beat specialists like Tableau and Qlik in the ‘Vendor support’ KPI.

Information Builders’ strong results in the ‘Business bene-fits’ and ‘Business value’ KPIs - among the most important measures in The BI Survey - de-monstrate that its customers get good value from the product and it gives them a good chance of achieving their business goals.

Summary

Top-ranked in

Leader in

Business benefitsProject success

Price-to-value perceptionBusiness value

Big data analyticsCollaboration

Visual design standardsOperational BI

InnovationVendor support

Implementer supportCustomer satisfactionQuery performance

PerformanceRecommendation

Self-serviceFlexibility for users

AgilityCustomer experience

Mobile BILocation intelligenceProduct satisfaction

Performance satisfactionProject lengthEase of use

1. Top-ranked in

Business benefitsOperational BI

Vendor support

Flexibility for users

. . . . . . . . . . .

Leader in

Project successBusiness valueData volume

Big data analyticsVisual design standards

InnovationImplementer supportCustomer satisfactionQuery performance

PerformanceSelf-service

AgilityCustomer experience

. . . . . . . . . . . . . . . . . . . . . .

1.

Peer group

Large enterprise BI platforms

Peer group

Large internationalBI vendors

THE BI Survey 16 Information Builders top ranks

3 ©2016 BARC - Business Application Research Center, a CXP Group Company

Business benefitsPeer group


Top rankedin

Business benefitsPeer group


Top rankedin

Customer satisfaction

Top rankedin

Peer groupLarge enterprise BI platforms

Flexibility forthe user

Top rankedin

Peer groupLarge international

BI vendors

Big data analyticsPeer group


Top rankedin

Flexibility forthe user

Top rankedin


Operational BIPeer group


Top rankedin

Business valuePeer group


Top rankedin

Implementer support

Top rankedin


Vendor supportPeer group


Top rankedin

CollaborationPeer group


Top rankedin

InnovationPeer group


Top rankedin

AgilityPeer group


Top rankedin

Customer experience

Top rankedin


Operational BIPeer group


Top rankedin

Information Builders in

THE BI Survey 16 Information Builders top ranks


PerformancePeer group


Top rankedin

Self-servicePeer group


Top rankedin

Price-to-value perception

Top rankedin


Vendor supportPeer group


Top rankedin

Project successPeer group


Top rankedin

Visual design standards

Top rankedin


Query performance

Top rankedin


RecommendationPeer group


Top rankedin

Introduction

THE BI Survey 16 is based on findings from the world‘s largest and most comprehensive survey of business intelligence end users, conducted from February 2016 to May 2016. In total, 3,137 people responded to the sur-vey with 2,611 answering a series of detailed questions about their usage of a named pro-duct. Altogether, 37 products (or groups of products) are analyzed in detail.

THE BI Survey 16 examines BI product selec-tion and usage among users in categories (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and agility. There are 32 KPIs in total.

This document contains just a selection of the headline findings for Information Buil-ders. It does not show all the KPI results and focuses mainly on the positive findings.

For more information on the survey visit our new BI Survey homepage.

Information Builders customer responses

Versions used

5

n=23

©2016 BARC - Business Application Research Center, a CXP Group CompanyInformation Builders in

17%

V7

83%

V8

This year we had 31 responses from Information Builders users. 17 percent of them use version 7 while 83 percent run version 8.

data discovery area. Information Builders also offers development environments for custom Web portals, dashboards and BI applications (“InfoApps”).

As well as end user products, Information Buil-ders also offers the iWay product line, which in-cludes a data integration, data quality and mas-ter data management suite. It is often used in tandem with WebFOCUS to provide information management capabilities.

Information Builders is a privately held US soft-ware company with its head office in New York. It was founded in 1975 and has more than 60 of-fices worldwide. Its products have been in active use for nearly 40 years and have a large commu-nity of experienced users.

Information Builders’ main BI offering is WebFO-CUS, a business intelligence (BI) suite specia-lizing in formatted and ad hoc reporting, dash-boards and analysis. WebFOCUS InfoAssist Plus is a visual analysis module aimed at business users and positioned in the self-service BI and

Information Builders overview

http://www.bi-survey.com

User & use case demographics


Current vs. planned usen=31

In use Planned

97%

90%

84%

65%

19%

16%

10

10

13%

26%

32%

32%

68%

Ad hoc query

Standard/Enterprisereporting

Dashboards/Scorecards

Basic data analysis

Financialconsolidation

Budgeting/Planning

Advanced analysis

5 products most often evaluated incompetition with Information Buildersn=92

57%

49%

42%

33%

29%

Tableau

QlikView

IBM Cognos BI

Microsoft SSRS

MicroStrategy

Percentage of employees usingInformation Buildersn=31

22%

17%


Average of allproducts

Number of users using Information Buildersn=29

Median

Mean 6213

1500

1521

100

Information Builders Average of allproducts

Company size (employees)n=31

0%

39%

61%

Less than 100

100 - 2500

More than 2500

Licensing modelsn=29

66%21%

14%0%

License up-frontPart of a bundle

SubscriptionOpen source

Tasks carried out with Information Buildersby business usersn=27

Information BuildersAverage of all products

100%92%

93%84%

81%81%

26%29%

View

Navigate

Explore/Analyze

Model/Enrich

This year’s Survey results show that Informa-tion Builders is mostly used for ad hoc query, standard reporting and dashboards, a testa-ment to the breadth of the WebFOCUS plat-form. Besides these traditional BI use cases, 68 percent of survey respondents also plan to use WebFOCUS for advanced analysis. In-formation Builders provides R Stat, a module with pre-defined R algorithms, which can be used for statistical analysis. R Stat results can be visualized using WebFOCUS functionality.

WebFOCUS is often used in large scenarios within large companies. In 2016, in a bid to boost its presence in the SME market, Infor-mation Builders introduced new editions of its software aimed at smaller accounts. Future BI Surveys will reveal how successful this stra-tegy turns out to be.

Comment

Peer Groups & KPIs THE BI Survey 16 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are essential to al-low fair and useful comparisons of products that are likely to compete.

The peer groups have been defined by BARC ana-lysts using their experience and judgment, with segmentation based on two key factors:

1. Usage scenario - functional peer groups are mainly data-driven and ba-sed on how customers say they use the product.

2. Regional focus - is the vendor a large international vendor with a truly global presence or does it focus on a particu-lar region. We also take into account the location of BI Survey respondents.

Information Builders features in the following peer groups:

• Large enterprise BI platforms

• Large international BI vendors


Includes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases.

Dashboarding-focused products

Includes products that focus on creating advanced and highly sophisticated dashboards.

Self-service reporting-focused products

Includes products that focus on self-service reporting and ad hoc analysis.

OLAP analysis-focused products

Includes products that focus on analysis in dimensio-nal and hierarchical data models.

Visual data discovery-focused products

Includes products that focus on visual data discovery and advanced data visualization.

Integrated performance management products

Includes products that provide integrated functiona-lity for BI and performance management, especially planning and budgeting.

Large international BI vendors

Includes products from companies with annual re-venues of $200m+ and a truly international reach.

EMEA-focused vendors

Includes products from vendors that have a signifi-cant presence in - and focus on - the EMEA region.

Americas-focused vendors

Includes products from vendors that have a signifi-cant presence in - and focus on - the Americas region.

THE BI Survey 16 provides the reader with well-de-signed KPI dashboards packed with concise infor-mation, which can be absorbed at a glance. The KPIs all follow these simple rules:

• Only measures that have a clear good/bad trend are used as the basis for KPIs.

• KPIs may be based on one or more measures from THE BI Survey.

• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feeds into the KPI are included.

• For quantitative data, KPIs are conver-ted to a scale of 1 to 10 (worst to best).

• A linear min-max transformation is ap-plied, which preserves the order of, and the relative distance between, pro-ducts‘ scores.

The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indicates first position. ‘Leader’ usually denotes a position in the top 20-25% of products listed in the chart.

Peer Group Classification Peer Groups Overview

The KPIs


Report

This KPI is based on the achievement level of a variety of business benefits.

Business benefits


Information Builders offers a highly flexible BI suite and achieves very good results in the ‘Bu-siness benefits’ KPI. The vendor ranks as the top performer in both the large international BI vendors and large enterprise BI platforms peer groups. In the large international BI vendors peer group - where Information Builders also competes with specialized data discovery ven-dors such as Tableau or Qlik -it has consistently managed to improve its business benefits ran-king each year since 2011. Information Builders has also maintained its top ranking in the large enterprise BI platforms peer group for the last four years. These results underline Information Builders’ successful strategy of carving out and focusing on values it can provide to its custo-mers rather than going for a “feature fight”.

Viewpoint

Business benefits – Top-ranked 1.1.

Peer group: large enterprise BI platforms

Consistently outstanding in business benefits

Peer group: large international BI vendors

Business benefits – Top-ranked


Consistently outstanding in business benefits


Business benefits9.6

7.05.5

4.74.4

3.22.32.2

1.0

Information BuildersMicroStrategy

Oracle BIMS SSRS

Peer Group AverageIBM Cognos BI

SAP BExSAP BO BI

SAS© BARC

THE BI Survey 16

9.68.1

7.87.7

7.27.0

6.76.0

5.55.04.7

3.63.63.2

2.72.42.3

1.71.0

Information BuildersMS Power BI

IBM Cognos TM1Qlik Sense

QlikViewMicroStrategy

TibcoTableau

Oracle BIPeer Group Average

MS SSRSMS Excel

InforIBM Cognos BI

SAP BO Design St.SAP BO Analysis

SAP BExSAP BO WebI

SAS© BARC

THE BI Survey 16

2011 2012 2013 2014 2015 2016

13.

3.

12.

1.

11.

2.

10.

6.

9.

4.5.

16.15.14.

17.18.

8.7.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik SenseQlikView

SAP BexSAP BO AnalysisSAP BO Design St.

SAP BO WebISAS

TableauTibco

IBM Cognos BI

IBM Cognos TM1

Infor


2011 2012 2013 2014 2015 2016

5.

1.

4.

2.

3.

6.

7.

8.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


Report

This KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.

Project success


WebFOCUS achieves excellent project suc-cess ratings compared to other large enter-prise BI platforms and large international BI vendors. These results support the vendor’s strategy of concentrating on value in projects and delivering quick wins to demonstrate it.

Viewpoint

Project successProject success – Top-ranked 1.


Consistently outstanding in project success


Project success – Leader


Consistently top-ranked in project success


2014 2015 2016

7.

1.

2.

3.

5.

6.

4.

8.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


8.15.3

4.83.8

3.53.1

2.62.1

1.0


MicroStrategy

Oracle BI

MS SSRS

Peer Group Average

IBM Cognos BISAP BEx

SAP BO BI

SAS© BARC

THE BI Survey 16

2014 2015 2016

17.

3.

13.

2.

12.

6.

9.

11.

14.

1.

5.

15.

7.

10.

16.

18.

4.

8.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik Sense

QlikView

SAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1

Infor


8.68.1

7.97.1

6.96.86.8

5.45.35.24.94.84.8

4.53.1

2.62.22.1

1.0


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tibco

Tableau

Oracle BI

Peer Group AverageMS SSRS

MS ExcelInfor

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BExSAP BO WebI

SAS© BARC

THE BI Survey 16

Report

This KPI is based on how users rate their BI tool in terms of price-to-value.



Information Builders has been the top-ranked large enterprise BI platforms vendor in price-to-value perception for the last two years. Po-sitive results for project success and business benefits also show that customers appreciate the business value Information Builders can bring. In our consulting projects we regularly see Information Builders quoting reasonab-le prices for its solutions. This combination of good price and value continues to ensure po-sitive feedback from WebFOCUS customers in this category.

Viewpoint


Improved in price-to-value perception


2014 2015 2016

7.

1.

2.

3.

6.

4.

7.

5.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI/IBM Cognos BI

SAS


Price-to-value perception – Top-ranked 1.


7.47.4

5.44.74.5

3.53.43.3

2.2


MicroStrategy

Oracle BI

MS SSRS

Peer Group Average

IBM Cognos BI

SAP BEx

SAP BO BI

SAS

© BARCTHE BI Survey 16

Report

This KPI combines the ‘Business benefits’, ‘Project success’, ‘Price-to-value perception’, ‘Project length’ and ‘Innovation‘ KPIs.

Business value


With outstanding results in the ‘Business be-nefits’, ‘Project success’ and ‘Price-to-value perception’ KPIs, it is no surprise to see the vendor emerge as the top-ranked large enter-prise BI platforms vendor and a leader in the large international BI vendors peer group for business value.

Viewpoint

Business value

Business value – Top-ranked 1.


Business value – Leader


7.85.45.3

4.13.8

3.02.9

2.51.8


Oracle BI

MS SSRSPeer Group Average


SAP BO BI

SAS© BARC

THE BI Survey 16

8.07.87.8

6.96.96.8

6.35.45.35.25.15.1

4.44.03.8

2.92.5

1.9


IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tableau

Oracle BI

Peer Group Average

MS SSRSMS Excel

IBM Cognos BI


SAP BEx

SAP BO WebISAS


Tibco

1.8

Infor

Report

This KPI is based on the median volume of data in databases used with the BI tool.

Data volume

TBTBTB


WebFOCUS is mainly used in large scenarios in large enterprises. Besides providing functiona-lity for a range of BI use cases, the vendor also supplies a range of over 300 data connectors in its iWay product line. This ability to connect directly to numerous different data sources means WebFOCUS does not necessarily need to hold data in its own storage. We often see Information Builders used on top of large data warehouse applications or in scenarios with operational data. The BI Survey results indica-te that Information Builders customers seem to be satisfied with the way WebFOCUS handles higher data volumes.

Viewpoint

Data volumeTBTBTB

Data volume – Leader


Consistently high ratings in data volume


10.09.89.69.59.49.4

9.08.9

8.68.5

6.35.1

3.73.2

2.11.9

1.71.61.4


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tibco

Tableau

Oracle BI


MS ExcelInfor

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS


2011 2012 2013 2014 2015 2016

8.

14.

16.

4.

15.

18.

11.

3.

7.

17.

12.

2.

10.

6.

9.

5.

13.

1.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik Sense

QlikView

SAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1

Infor


Report

This KPI is based on the ‘Data volume‘ KPI and how many sites currently use sensor data analysis, text data analysis and social media analysis with their BI tool.

Big data analytics


Information Builders is the top ranked large enterprise BI platform vendor and a leading large international BI vendor in big data ana-lytics. Its own iWay solutions offer numerous connectors to different data sources, and in recent releases Information Builders has also improved its connectivity to Hadoop systems, which can be used for various big data scena-rios including text analysis. WebFOCUS also provides good support for operational use ca-ses where sensor data is often analyzed.

Viewpoint

Big data analytics

Big data analytics – Top-ranked 1.


Big data analytics – Leader


10.08.6

7.37.37.0

6.56.4

5.85.85.75.6

5.25.1

4.84.1

3.83.3

2.81.9


MS Power BIIBM Cognos TM1

Qlik SenseQlikView

MicroStrategy

Tibco

Tableau

Oracle BI

Peer Group Average

MS SSRS

MS Excel

Infor

IBM Cognos BISAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS


8.67.37.37.0

6.56.5

6.05.7

3.8


MicroStrategyOracle BI

MS SSRS

Peer Group Average

IBM Cognos BI

SAP BExSAP BO BI

SAS


Report

This KPI is based on how many sites currently use collaboration features with their BI tool.

Collaboration


WebFOCUS has consolidated its position as a leading large enterprise BI platform for colla-boration in the last three years, justifying the vendor’s investment in this area. Information Builders has always provided good support for exporting BI content in a number of different formats, and offers an interactive output for-mat called Active Technologies. This format is Flash-based and is stored and distributed as a PDF file. Notably, the file holds its data offline and provides interactivity for navigating cont-ent within the file. In recent versions Informati-on Builders has started to port this functionality to the new HTML5-based architecture.

Viewpoint

Collaboration

Two top placings in collaboration in the last five years


Collaboration – Top-ranked 1.


4.63.8

3.32.4

2.12.0

1.71.11.0


Oracle BI

MS SSRS

Peer Group Average


SAP BO BISAS


2012 2013 2014 2015 2016

7.

1.

6.

2.

3.

8.

5.

4.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


Report

This KPI is based on how many sites currently use mobile BI with their BI tool.

Mobile BI


Information Builders has made improvements in its mobile BI rating compared to other lar-ge enterprise BI platforms. Some years ago it offered a hybrid application, which displayed Web content and had some additional mobile features such as libraries to host it. However, customer feedback to this mobile solution was not wholly positive.

However, the vendor has invested heavily in this area in recent years and is still working on re-building the WebFOCUS suite to be fully responsive. Responsive design results in flexi-ble UIs which change format (and sometimes visualization) depending on the screen size of the device in use. The suite is also being mo-dernized and ported to the HTML5 standard, which offers better capabilities and interactivi-ty on mobile devices.

Viewpoint

Mobile BI

Improved in mobile BI


Mobile BI – Leader


2011 2012 2013 2014 2015 2016

4.

2.

8.

1.

3.

6.

5.

7.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


7.56.4

4.63.9

3.53.3

2.42.3

1.0


Oracle BI

MS SSRS


SAP BExSAP BO BI

SAS © BARCTHE BI Survey 16

Report

This KPI is based on how many sites currently use visual design standards with their BI tool.

Visual design standards


Information Builders receives good customer feedback for visual design standards compared to its rivals in the large international BI vendors and large enterprise BI platforms peer groups. The vendor has always provided an extensive range of different visualizations that can be customized to create visualization standards within an enterprise. By porting the solution to HTML5, the vendor has improved its charting functionality, especially in terms of rendering performance. Charting remains an investment area for Information Builders: the vendor alrea-dy provides support for the D3 open library in its enterprise edition. Information Builders not only supports advanced visualizations but also their integration and availability as standard vi-sualizations within the enterprise.

Viewpoint

Visual design standardsVisual design standards – Top-ranked 1.


Improved in in visual design standards


Visual design standards – Leader


Two top placings in visual design standards in the last three years


6.75.15.04.84.7

4.54.34.14.1


MicroStrategy

Oracle BIMS SSRS

Peer Group Average

IBM Cognos BI

SAP BEx

SAP BO BI

SAS


2014 2015 2016

7.

1.

3.

6.

2.

4.

8.

5.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


2014 2015 2016

15.

8.9.

3.

11.

16.

7.

14.

6.5.

12.

10.

18.

1.

17.

13.

4.

2.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BIQlik Sense

QlikView

SAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1Infor


8.17.4

6.76.5

5.15.15.05.04.94.84.74.74.74.54.34.1

3.63.4

2.8


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tibco

Tableau

Oracle BI


MS Excel

Infor

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS


Report

This KPI is based on how many sites currently use spatial/location analysis with their BI tool.

Location intelligence


The WebFOCUS platform is a leader among large enterprise BI platforms in terms of loca-tion intelligence. Dealing with spatial data is becoming increasingly important for BARC‘s customers. Analyzing and displaying spatial in-formation and combining it with existing enter-prise data sources often provides new insights into data. Information Builders supports ESRI maps, one of the leading providers of geo-in-formation systems. For instance WebFOCUS uses color-coding to show the information on a map.

Viewpoint

Location intelligence

Consistently outstanding in location intelligence


Location intelligence – Leader


2015 2016

6.

2.

5.

1.

4.

8.

7.

3.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


6.75.9

4.64.0

3.73.5

2.82.8

1.9


Oracle BIMS SSRS

Peer Group Average

IBM Cognos BI

SAP BExSAP BO BI

SAS


Report

This KPI is based on how many sites currently use real-time data from transactional systems with their BI tool.

Operational BI


Operational BI is not only a highly strategic area for Information Builders but also a use case for which the vendor has been rated num-ber one in the large international BI vendors and large enterprise BI platforms peer groups for the last three years. The WebFOCUS suite is good for retrieving metadata from disparate data sources and for analyzing and visualizing relevant content. The vendor’s iWay portfolio of over 300 adapters enables WebFOCUS to connect directly to data sources without repli-cating data.

Information Builders also supports the creation of individual portals and BI applications (Info-Apps) with write-back functionality to help ope-rational staff consume pre-defined analytical information and execute actions in operational systems.

Viewpoint

Operational BIOperational BI – Top-ranked 1.1.


Consistently top-ranked in operational BI


Operational BI – Top-ranked


Consistently top-ranked in operational BI


2014 2015 2016

6.

1.

3.

2.

4.

7.

5.

8.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


10.05.2

5.04.9

4.54.2

3.42.7

1.0


Oracle BIMS SSRS

Peer Group Average


SAP BO BI

SAS© BARC

THE BI Survey 16

2014 2015 2016

12.

15.

17.

1.

14.

7.

5.4.

6.

13.

3.

16.

10.

8.

11.

18.

9.

2.

MS Excel

MS Power BI

MS SSRSMicroStrategy

Oracle BI

Qlik Sense

QlikView

SAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1

Infor


10.06.5

5.35.2

5.04.9

4.44.24.24.24.04.0

3.43.4

3.13.1

2.71.41.0


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikViewMicroStrategy

Tibco

Tableau

Oracle BI

Peer Group Average

MS SSRS

MS Excel

Infor

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS© BARC

THE BI Survey 16

Report

This KPI combines the ‘Big Data Analytics‘, ‘Cloud BI’, ‘Collaboration’, ‘Data discovery/visualization‘, ‘Mobile BI’, ‘Operational BI‘, ‘Location intelligence‘ and ‘Visual design standards’ KPIs to measure the product’s level of innovation.

Innovation


Information Builders is a grounded vendor: it knows its strengths and does not go chasing every trend in the BI area. However, with some investment in a few key trending areas, it has been able to improve its innovation rating in the last five years.

Currently the WebFOCUS platform has featu-res covering all the major BI trends, including InfoAssist Plus for self-service BI and data dis-covery, RStat for predictive analytics and ESRI integration for location intelligence. By making these enhancements to the suite, customers now perceive Information Builders as an inno-vative vendor.

Viewpoint

InnovationInnovation – Top-ranked 1.


Improved in innovation


Innovation – Leader


Improved in innovation


7.26.8

6.26.2

5.65.5

5.14.9

4.64.5

4.23.63.43.33.33.1

2.82.62.2


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tibco

Tableau


MS SSRS

MS Excel

Infor

IBM Cognos BI

SAP BO Design St.

SAP BO AnalysisSAP BEx

SAP BO WebI

SAS


2011 2012 2013 2014 2015 2016

12.

17.18.

4.

10.

2.

13.

5.

9.

6.

8.

16.15.

7.

14.

11.

3.

1.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik Sense

QlikView

SAP BexSAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1Infor


2011 2012 2013 2014 2015 2016

6.

1.

7.

2.

3.

8.

4.

5.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


6.25.6

4.64.1

3.73.63.43.3

2.8


Oracle BI

MS SSRS

Peer Group Average

IBM Cognos BI

SAP BEx

SAP BO BISAS


Report

This KPI is based on the frequency of problems encountered with the product.

Product satisfaction


Information Builders is among the leading large enterprise BI platform vendors in the ‘Product satisfaction’ KPI. The flexibility and breadth of WebFOCUS enables customers to deploy it in a variety of different scenarios, and customers report very few significant problems with their deployments: a ringing endorsement of the product.

Viewpoint

Product satisfaction

Consistently outstanding in productsatisfaction


Product satisfaction – Leader


2012 2013 2014 2015 2016

7.

2.

1.

3.

4.

8.

6.

5.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


3.33.03.02.8

2.32.3

1.81.6

1.0


Oracle BI

MS SSRS

Peer Group Average


SAP BO BISAS


Report

This KPI measures user satisfaction with the level of vendor support provided for the product.

Vendor support


Information Builders’ vendor support rating is very impressive. The vendor has come top in the large enterprise BI platforms and large in-ternational BI vendors peer groups for the last three years, beating off competition from all the software industry giants as well as specia-lists such as Tableau and Qlik.

The results show that any vendor - no matter how large it is - has the potential to satisfy its customers and provide proper support and services.

Viewpoint

Vendor supportVendor support – Top-ranked 1.1.


Consistently outstanding in vendor support


Vendor support – Top-ranked


Consistently top-ranked in vendor support


8.25.4

5.04.4

4.03.8

3.13.0

2.5


Oracle BIMS SSRS

Peer Group Average

IBM Cognos BI

SAP BEx

SAP BO BI

SAS


2012 2013 2014 2015 2016

7.

1.

5.

2.

6.

4.

8.

3.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


2012 2013 2014 2015 2016

17.

9.10.

1.

15.

6.

14.

8.

16.

3.4.

13.12.

7.

18.

11.

2.

5.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik SenseQlikView

SAP BexSAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1Infor


8.27.1

6.96.3

5.85.7

5.45.45.3

5.15.05.04.8

4.03.8

3.53.13.0

1.0


MS Power BI

IBM Cognos TM1

Qlik SenseQlikView

MicroStrategy

Tibco

Tableau

Oracle BI

Peer Group Average

MS SSRSMS Excel

Infor

IBM Cognos BI

SAP BO Design St.


SAP BO WebI

SAS


Report

This KPI measures user satisfaction with the level of the implementer’s support for the product.

Implementer support


In addition to outstanding vendor support, In-formation Builders is also the top ranked large enterprise BI platforms vendor and a leading large international BI vendor for implementer support. Potential customers should be reas-sured by this result, which shows that WebFO-CUS implementation services, whether per-formed by Information Builders itself (which is often the case) or a partner, usually conclude with a satisfied client.

Viewpoint

Implementer supportImplementer support – Top-ranked 1.


Consistently outstanding in implementersupport


Implementer support – Leader


Consistently top-ranked in implementer support


2012 2013 2014 2015 2016

14.

1.

8.

2.

15.

4.

12.

11.

13.

3.

5.

7.

6.

9.

17.

16.

10.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik Sense

QlikView

SAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

IBM Cognos BI

Infor

IBM Cognos TM1


8.16.8

5.75.45.4

5.04.9

4.64.54.54.4

4.03.7

3.43.1

2.52.4

1.1


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tableau

Oracle BI

Peer Group Average

MS SSRS

MS Excel

Infor

IBM Cognos BI

SAP BO Design St.


SAP BO WebISAS © BARC

THE BI Survey 16

6.84.9

4.03.83.7

3.43.1

2.52.4


MicroStrategy

Oracle BIMS SSRS

Peer Group Average

IBM Cognos BI

SAP BEx

SAP BO BISAS


2012 2013 2014 2015 2016

6.

1.

4.

3.

5.

2.

7.

8.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


Report

This KPI combines the ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer support’ KPIs.

Customer satisfaction


Information Builders has outstanding results in the ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer support’ KPIs, which all feed into this high overall customer satisfaction ranking. WebFOCUS has been top-ranked for customer satisfaction in the large enterprise BI platforms peer group for three consecutive years.

Viewpoint

Customer satisfactionCustomer satisfaction – Top-ranked 1.


Consistently outstanding in customersatisfaction


Customer satisfaction – Leader


Consistently top-ranked in customer satisfaction


5.94.1

3.63.53.4

3.13.1

2.52.2


Oracle BI


IBM Cognos BI

SAP BEx

SAP BO BI

SAS


2012 2013 2014 2015 2016

7.

1.

3.

2.

6.

5.

8.

4.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


6.46.05.95.85.85.6

5.24.24.1

3.83.73.73.6

3.43.13.1

2.82.5


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tableau

Oracle BI

Peer Group Average

MS SSRS

MS Excel

Infor

IBM Cognos BI


SAP BEx

SAP BO WebI

SAS

© BARCTHE BI Survey 161.4

Tibco

2012 2013 2014 2015 2016

17.

5.

9.

3.

16.

7.

12.

8.

15.

1.

6.

14.

10.11.

18.

13.

4.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik Sense

QlikView

SAP Bex

SAP BO AnalysisSAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco2.

IBM Cognos BI

IBM Cognos TM1

Infor


Report

This KPI is based on how quickly queries respond (adjusted by data volume).

Query performance


Query performance is an important area, espe-cially for end users. Users’ satisfaction is con-siderably reduced when they have to wait too long for their data. WebFOCUS is mostly used in large scenarios and large enterprises. Custo-mers report not only that high data volumes can be processed with the software, but also that it is able to deliver fast query results com-pared to other large enterprise BI platforms.

Viewpoint

Query performance

Query performance – Top-ranked 1.


Query performance – Leader


7.87.0

6.25.8

4.44.34.3

3.93.73.6

3.33.3

3.02.92.7

2.42.32.2

1.0


MS Power BIIBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tibco

Tableau


MS SSRSMS Excel

Infor

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebISAS © BARC

THE BI Survey 16

5.83.73.6

3.13.0

2.42.32.22.0


MicroStrategy

Oracle BI


IBM Cognos BI

SAP BEx

SAP BO BISAS © BARC

THE BI Survey 16

Report

This KPI measures the frequency of complaints about the system’s performance.

Performance satisfaction


Information Builders customers report few performance-related problems, which leads to WebFOCUS achieving a leading position in the large enterprise BI platforms peer group. Performance is especially important for end users working with the software. Acceptance of a solution in an organization can be serious-ly impaired if it delivers data and visualizations slowly. The performance of the front end, whe-re results are calculated and visualizations are rendered, is just as important as data-related performance in influencing user experience.

Viewpoint

Performance satisfaction

Consistently outstanding in performancesatisfaction


Performance satisfaction – Leader


2012 2013 2014 2015 2016

7.

2.

3.

4.

1.

8.

5.

6.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


8.88.8

6.66.4

6.06.0

5.74.5

1.0


MicroStrategy

Oracle BI

MS SSRS

Peer Group Average


SAP BO BI

SAS© BARC

THE BI Survey 16

Report

This KPI is a combination of the ‘Query performance’ and ‘Performance satisfaction’ KPIs.

Performance


Performance is an aggregated KPI based on the ‘Query performance’ and ‘Performance sa-tisfaction’ KPIs. BI Survey respondents rate the vendor as a leader in the large international BI vendors peer group and as the top large enter-prise BI platforms vendor for performance.

Viewpoint

PerformancePerformance – Top-ranked 1.


Performance – Leader


Three top placings in performance in the last five years


2011 2012 2013 2014 2015 2016

7.

1.

3.

4.

2.

8.

5.

6.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


7.36.3

4.84.64.4

4.04.0

3.42.3


MicroStrategy

Oracle BIMS SSRS

Peer Group Average


SAP BO BISAS


8.78.4

7.57.37.0

6.36.16.1

5.55.15.04.8

4.64.44.3

4.03.53.4

2.3


IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tibco

Tableau

Oracle BI

Peer Group Average

MS SSRSMS Excel

Infor

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebISAS


Report

This KPI is based on how many users would recommend the product to others.

Recommendation

Recommended


It is no major surprise to see Information Buil-ders receive outstanding results for recom-mendation. The flexibility and breadth of its product, the paucity of problems caused by the software, adequate vendor and implementer support, good performance and high business value all contribute to making WebFOCUS users more inclined to recommend their BI pro-duct than users of rival products. WebFOCUS has been the top ranked large enterprise BI platform in this category for the last five years.

Viewpoint

Recommendation Recommended

Consistently top-ranked in recommendation


Recommendation – Top-ranked 1.


6.45.6

5.34.03.9

3.52.82.7

1.0


MicroStrategy

Oracle BI

MS SSRS

Peer Group Average

IBM Cognos BI

SAP BEx

SAP BO BI

SAS


2012 2013 2014 2015 2016

6.

1.

2.

3.

7.

8.

5.

4.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


Report

This KPI is based on how quickly the product is implemented.

Project length


Compared to other large enterprise BI platform vendors, Information Builders is one of the lea-ding software providers for fast project imple-mentations. These results correspond with the vendor’s strategy of concentrating on provi-ding quick wins and results in projects.

Viewpoint

Project length

Consistently outstanding in project length


Project length – Leader


2012 2013 2014 2015 2016

8.

2.

1.

5.

7.

4.

3.

6.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


4.73.7

3.02.3

2.01.61.51.01.0


MicroStrategy

Oracle BI

MS SSRS

Peer Group Average

IBM Cognos BI

SAP BEx

SAP BO BI

SAS© BARC

THE BI Survey 16

Report

This KPI is based on how many sites currently use self-service features with their BI tool.

Self-service


Information Builders ranks as one of the lea-ding large international BI vendors and a top performer among large enterprise BI platforms when it comes to providing self-service to users. Information Builders was not among the first wave of vendors to address self-service BI, but now it not only supports explorative scena-rios for data mashups and visual analysis but also provides business user-oriented self-ser-vice functionality for non-power users. For in-stance, the ad hoc reporting module InfoAssist (now InfoAssist Plus), which was introduced in version 8, provides data modeling, ad hoc query and visualization capabilities for busi-ness users.

Viewpoint

Self-serviceSelf-service – Top-ranked 1.


Consistently high ratings in self-service


Self-service – Leader


Consistently outstanding in self-service


9.37.9

6.25.85.55.35.3

3.53.2


Oracle BI

MS SSRS


SAP BEx

SAP BO BI

SAS


2014 2015 2016

4.

1.

8.

2.

6.

7.

3.

5.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


2014 2015 2016

12.

6.

11.

2.

10.

8.

17.

5.

14.

4.

15.16.

3.

18.

7.

13.

9.

1.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik Sense

QlikViewSAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1

Infor


10.09.3

8.28.1

7.97.6

6.86.8

6.46.46.3

5.65.55.35.35.1

3.53.2


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tableau

Oracle BI

Peer Group Average

MS SSRS

MS Excel

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS


Tibco

2.7

Infor

Report

This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-implementation.

Flexibility for users


Information Builders is top ranked in terms of flexibility in both its peer groups. This result reflects the fact that many customers choo-se WebFOCUS for its flexibility and also that customers have few complaints about the pro-duct’s flexibility. WebFOCUS not only supports the creation of individual portals and BI appli-cations, it also accesses a vast range of data sources, increasing the software’s flexibility for different architectural scenarios. With InfoAs-sist Plus, the vendor provides flexibility for bu-siness users to perform self-service BI.

Viewpoint

Flexibility for usersFlexibility for users – Top-ranked 1.1.


Consistently outstanding in flexibility for users


Flexibility for users – Top-ranked


Consistently top-ranked in flexibility for users


7.77.0

6.05.85.8

5.04.8

4.64.5

4.13.93.7

3.52.6

2.12.01.81.6


MS Power BI

IBM Cognos TM1

Qlik SenseQlikView

MicroStrategy

Tableau

Oracle BI

Peer Group Average

MS SSRS

MS Excel

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS


Tibco

1.0

Infor

7.73.93.7

3.12.62.32.1

1.61.0


Oracle BI



SAP BO BI

SAS


2014 2015 2016

7.

1.

4.

2.

6.

8.

5.

3.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


2014 2015 2016

17.

2.

8.

1.

9.

7.

13.

10.

14.

5.4.

18.

16.

12.

15.

11.

6.

3.

MS Excel

MS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik SenseQlikView

SAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1

Infor


Report

This KPI combines the ‘Project length’, ‘Self-service’ and ‘Flexibility for users‘ KPIs.

Agility


Agility is crucial for many enterprises these days as they seek to compete in fast-changing and uncertain global markets. Good feedback in the ‘Project length’, ‘Self-service’ and ‘Flexi-bility’ categories result in this excellent rating for agility.

Viewpoint

AgilityAgility – Top-ranked 1.


Improved in agility


Agility – Leader


Consistently outstanding in agility


2011 2012 2013 2014 2015 2016

17.

5.

9.

3.

8.7.

13.

11.

16.

2.

6.

18.

10.

15.

12.

14.

4.

1.

MS ExcelMS Power BI

MS SSRS

MicroStrategy

Oracle BI

Qlik Sense

QlikView

SAP Bex

SAP BO Analysis

SAP BO Design St.

SAP BO WebI

SAS

Tableau

Tibco

IBM Cognos BI

IBM Cognos TM1

Infor


8.07.2

6.96.46.4

6.16.0

5.65.15.04.9

4.53.63.53.53.2

2.82.7


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tableau

Oracle BI

Peer Group Average

MS SSRS

MS Excel

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS


Tibco

2.2

Infor

6.94.5

3.83.73.53.5

2.82.7

2.2


Oracle BI



SAP BO BI

SAS


2011 2012 2013 2014 2015 2016

7.

1.

4.

2.

6.

8.

3.

5.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


Report

This KPI is based on how often the product was chosen for its ease of use, and on the level of com-plaints about ease of use post-implementation.

Ease of use


Ease of use is one of the key factors that in-fluences adoption levels and user satisfaction with any software. This KPI takes into account how many customers chose to buy the solution for its ease of use as well as the level of prob-lems relating to ease of use reported with the solution. A strong rating for WebFOCUS in this KPI matches our experience with the product, which provides a good set of capabilities for building interactive and intuitive applications for end users.

Viewpoint

Ease of use

Consistently outstanding in ease of use


Ease of use – Leader


5.35.25.25.0

4.33.8

3.11.31.0


MicroStrategyOracle BI

MS SSRS


SAP BEx

SAP BO BI

SAS © BARCTHE BI Survey 16

2014 2015 2016

6.

2.

1.

4.

5.

8.

3.

7.

MS SSRS

MicroStrategy

Oracle BI

SAP BEx

SAP BO BI

SAS

IBM Cognos BI


Report

This KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for the user’ and ‘Recommendation‘ KPIs.

Customer experience


Customer experience is a combination of the ‘Ease of use’, ‘Self-service’, ‘Performance sa-tisfaction’, ‘Flexibility for users’ and ‘Recom-mendation’ KPIs. WebFOCUS achieves good results in all these categories, leading to a top ranking in the large enterprise BI platforms peer group.

Viewpoint

Customer experience

Customer experience – Top-ranked 1.


Customer experience – Leader


7.35.8

5.04.84.74.6

4.03.6

1.5


Oracle BI

MS SSRS

Peer Group Average


SAP BO BI

SAS© BARC

THE BI Survey 16

8.27.8

7.57.37.27.0

6.75.95.85.75.6

5.04.74.7

4.34.04.0

3.6


MS Power BI

IBM Cognos TM1

Qlik Sense

QlikView

MicroStrategy

Tableau

Oracle BI


MS Excel

IBM Cognos BI

SAP BO Design St.

SAP BO Analysis

SAP BEx

SAP BO WebI

SAS


Tibco

1.5

Infor

60

BARC is a leading enterprise software industry analyst and consulting firm delivering informa-tion to more than 1,000 customers each year. Major companies, government agencies and fi-nancial institutions rely on BARC’s expertise in software selection, consulting and IT strategy projects.

For over twenty years, BARC has specialized in core research areas including Data Manage-ment (DM), Business Intelligence (BI), Customer Relationship Management (CRM) and Enterprise Content Management (ECM).

BARC’s expertise is underpinned by a conti-nuous program of market research, analysis and a series of product comparison studies to main-tain a detailed and up-to-date understanding of the most important software vendors and pro-ducts, as well as the latest market trends and developments.

BARC research focuses on helping companies find the right software solutions to align with their business goals. It includes evaluations of the leading vendors and products using metho-dologies that enable our clients to easily draw comparisons and reach a software selection decision with confidence. BARC also publishes insights into market trends and developments, and dispenses proven best practice advice.

BARC consulting can help you find the most re-liable and cost effective products to meet your specific requirements, guaranteeing a fast return on your investment. Neutrality and competency are the two cornerstones of BARC’s approach to consulting. BARC also offers technical archi-tecture reviews and coaching and advice on developing a software strategy for your organi-zation, as well as helping software vendors with their product and market strategy.

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Along with CXP and Pierre Audoin Consultants (PAC), BARC forms part of the CXP Group – the leading European IT research and consulting firm with 140 staff in eight countries including the UK, France, Germany, Austria and Switzerland. CXP and PAC complement BARC’s expertise in software markets with their extensive knowled-ge of technology for IT Service Management, HR and ERP.

BARC — Business Application Research Center A CXP Group Company

BARC research reports bring transparency to the market

Other Surveys

The Planning Survey 16 is the world’s largest survey of planning software users. Based on a sample of over 1,200 responses, it offers an unsurpassed level of user feedback on 13 leading planning products.

The BARC Big Data Use Cases Survey explores the usage of big data in companies worldwide. 559 business and IT decision-makers completed the survey in the first quarter of 2015.

ISO

LOG

TBTB

TB

LOG

BARC Research Study

BI Trend Monitor 2016The world‘s largest survey on BI trends

©2016 BARC - Business Application Research Center, a CXP Group CompanyInformation Builders in

The BI Trend Monitor 2016 from BARC reflects on the trends cur-rently driving the BI and data ma-nagement market from a users’ per-spective. We asked close to 2,800 users, consultants and vendors for their views on the most important BI trends.

http://barc-research.com/planning-survey-16/

http://barc-research.com/research/big-data-use-cases-2015/

http://barc-research.com/research/bi-trend-monitor/

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