toiletclub (or not) - lean startup machine presentation

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ToiletClub* (or not) Hong Kong - 2013/June/9 Amber Matthews, Calvin Chan, Lucas Gerard, Vincent Mah, Yana Gafurova Tuesday, 11 June, 13

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The problem: people would like to use a clean toilet. However, it’s often not easy to find clean bathrooms in busy places. The pitch: a premium membership for exclusive access to convenient, clean, and well-managed toilet facilities. Think of it as “the Apple Store of Bathroom”. My vision is a premium bathroom with great user experience.

TRANSCRIPT

Page 1: ToiletClub (or not) - Lean Startup Machine Presentation

ToiletClub* (or not)Hong Kong - 2013/June/9

Amber Matthews, Calvin Chan, Lucas Gerard,Vincent Mah, Yana Gafurova

Tuesday, 11 June, 13

Page 2: ToiletClub (or not) - Lean Startup Machine Presentation

Pitch: People* want Clean* Toilets

Tuesday, 11 June, 13

Page 3: ToiletClub (or not) - Lean Startup Machine Presentation

Tuesday, 11 June, 13

Page 4: ToiletClub (or not) - Lean Startup Machine Presentation

✤ Result: Invalidated

✤ not a problem in Hong Kong;free toilets in Shopping Malls, Hotels, McDonalds

✤ Learned:1. People definition: too broad2. Location: China needs this more than Hong Kong

Riskiest Assumption:People want clean toilet

4 Hours

Tuesday, 11 June, 13

Page 5: ToiletClub (or not) - Lean Startup Machine Presentation

Pivot #2: Pay to V.I.Pee

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Page 6: ToiletClub (or not) - Lean Startup Machine Presentation

Riskiest Assumption:People will payto skip the queue

✤ Result: ValidatedPeople will pay (80%)

✤ Pay from HK$2~$20(average $7)

✤ Learned:unable to validate in concierge style

2.5 Hours

Tuesday, 11 June, 13

Page 7: ToiletClub (or not) - Lean Startup Machine Presentation

Pivot #3:Secure Short-term Storage

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Page 8: ToiletClub (or not) - Lean Startup Machine Presentation

Riskiest Assumption:people will trust the lockers provided

✤ Result: (in)validated:

✤ 1. People will use lockers (if provided by trusted party, e.g. MTR, Shopping Mall...)

✤ 2. Inconclusive: can’t test in short time

2 Hours

Tuesday, 11 June, 13

Page 9: ToiletClub (or not) - Lean Startup Machine Presentation

✤ Riskiest Assumption:Tourist trusts us to deliver luggage

✤ Result: InconclusiveSuch service exists at premium (HK$600~$1000+)

✤ Learning:

✤ 1. Low competition

✤ 2. Unable to test withHotel and Airport outside of office hours

Branched Pivot:Luggage Pick-up & Deliveryfrom Hotel to Airport

1.5 Hour

Tuesday, 11 June, 13

Page 10: ToiletClub (or not) - Lean Startup Machine Presentation

✤ 1. Approach the MTR company re: space rental for lockers

✤ Trust

✤ 2. Explore pick-up service, logistics

✤ Trust

Next Step: continue exploring1. Locker in MTR Stations2. Luggage Pick-up/Delivery Service

Tuesday, 11 June, 13

Page 11: ToiletClub (or not) - Lean Startup Machine Presentation

To be continued...Amber Matthews, Calvin Chan, Lucas Gerard,

Vincent Mah, Yana GafurovaTuesday, 11 June, 13