© ceridian corporation. all rights reserved. paying people abroad neil sutcliffe svp sales,...

© Ceridian Corporation. All rights reserved.

Paying People AbroadNeil Sutcliffe SVP Sales, Multinational Payroll Services


Agenda

• Common issues• Catalysts for change• ROI pillars for Ceridian customers • Multinational Payroll Services Overview• Customer Case Study• Summary


What are the challenges?


What are the common issues?

• Multiple points of contact• Different languages, cultures and time-zones• Delayed overall reaction time • Management of multiple suppliers• Different service levels, systems and processes

• Risk of non-compliance with legislation & corporate policy• Risk of misinterpreted policies • Security of payroll data transfer• Processes prone to inaccuracies and errors

• Maintaining disparate systems • No consistent payroll reporting• No consolidated employee headcount and salary reporting• Visibility of payroll payments• Impact on management time and cost

Control

Compliance

Cost Management


What are the common issues?

“We were experiencing huge problems with our supplier… our employees in Italy were paid 4 days late. There were only

limited service level agreements in place and 60% of management time was being spent sorting out issues.”

(Manufacturer, 11,000 employees worldwide)

“We had a major compliance failure and were facing €m fines from the local authorities in France. We had no expertise

locally to fix the issue and needed to get our people paid…” (European Airline, 7,000 employees worldwide)

“Getting access to timely, accurate and consistent reporting from each country is a major challenge. There is no system in

place to get consolidated data to help me understand and manage my people costs”

(Financial Services, 5,500 employees worldwide)

Control

Compliance

Cost Management


Catalysts for change

• Setting up operations in new countries– Employee growth mode– No local payroll knowledge & expertise– Limited language skills & cultural appreciation– Risk of non-compliance– Require flexible cost structure

• Integrating newly acquired / merging business– Integrating new employees in new countries– Fluctuating employee numbers– Various supplier contracts, service levels– No consistency of systems and processes– Differing levels of in-house payroll knowledge and expertise– Multiple stakeholders & points of contact

• Transitioning onto new systems and processes– Tight deadlines to move off existing systems– Require people, process and technology – Managing multiple points of contact– Limited in-house payroll knowledge and expertise– Risk of compliance failures and penalties for not meeting

timescales

Growing

Consolidating

Spin-off


Catalysts for change

Growing

Consolidating

Spin-off

“We have a highly aggressive growth plan opening up in 10 countries in 12 months… we need a scalable service model and cost structure to support us ...”

(Global Communications, 2,000 employees worldwide)

“We gained 3,000 new employees in 12 countries and had just 3 months to transition them onto our

processes and systems…” (Education Services, 2,500 employees worldwide)

“We had 12 months to move off of the existing HRIS, Payroll & T&A systems supporting our 10,000

employees in 5 countries …”(Financial Services, 5,500 employees worldwide)


3 main ROI pillars for Ceridian customers

• Single contract & SLA• Full visibility of service levels• Accurate and timely payroll data • Central point of contact across all countries• Manage risk

• Compliance with corporate policy and local legislation• Eliminate costly payroll errors and fines• Follow standardized, efficient payroll processes• Secure data transfer

• Variable cost model • Certainty over payroll costs• Easy access to global payroll reporting• Reduced cost of managing multiple vendors• Leverage ERP investment

Control

Compliance

Cost Management


Global Coverage

Americas• Argentina• Brazil• Canada• Chile• Mexico • US

Asia Pacific• Australia• Bangladesh• China• Hong Kong• India• Japan• Malaysia• New Zealand• Philippines• Singapore• Sri Lanka • Thailand*

EMEA• Austria • Belgium• Croatia• Cyprus• Czech Rep• Denmark• Egypt• Estonia• Finland• France• Germany• Greece • Guernsey• Hungary• Ireland• Isle of Man• Italy

• Jersey• Luxembourg• Monaco • Morocco• Netherlands• Norway• Poland• Portugal• Russia• Slovakia• South Africa• Spain• Sweden• Switzerland• Turkey• UAE**• UK

Countries as at September 2010*Bangkok only

**Entire UAE


Multinational Payroll Services

• Payroll in 50+ countries• One contract & SLA• Multi-lingual Shared Service Centre• Supporting 10+ languages



• Following a single SLA• Local expertise, experience

and knowledge• Supporting English and local

language• Compliant systems and

processes• Fully scalable

Local Processing

Control, Compliance, Cost Management



• Single point of contact • Oversight over all activity• Proactive data checking• Service reporting & KPIs• Service reviews• Management of issues• Account development

Account Management




• Secure data transfer• Full visibility of data flows• All data in 1 place • Accessible 24/7• Authorisation levels controlled

by client• Audit trail

Comms Infrastructure




• Local reports and statutory returns

• GL & Gross to Net reports• Headcount reporting • Invoices predictable and

manageable

Reporting




• Secure system • Authorisation levels controlled

by client• Full visibility of money

movement• Preferential exchange rates• Ability to manage and predict

cost

International Payments




• Experienced, skilled consultants• End to end solution design• All stakeholders engaged

Discovery




• Leveraging ERP investment• Single feed of data via secure

system• Fully automated

ERP Integration



Customer Case Study

Control

Compliance

Cost Management

• No payroll knowledge & expertise for new countries

• No measure of payroll compliance• Limited understanding of in-country

processes

• Limited language skills• Managing multiple suppliers • Maintaining various systems• No common processes/reporting• Multiple points of contact

• Sourcing new suppliers impacting time and resources

• Inefficient processes• No data to manage issues• Burden on management time• Inflexible & fixed cost model

Key Facts• IT Software & Services• Employees - 950• Countries - 28

Business environment• Expanding operations• High employee growth• Entering new countries

Issues & Drivers


Customer Case Study

Control

Compliance

Cost Management

• Local expertise & experience• Secure data transfer• Proactive payroll monitoring • Payroll data checks• KPIs measuring payroll service

• Single contract & SLA• Standardised processes• Common infrastructure• Regular service reporting & reviews• Single point of contact supporting all

languages

• Phased country roll-out• Variable cost model• Fully scalable service • Simple contract amendment to add

new countries

• Optimal efficiency in all countries• Confidence in payroll accuracy• Eliminate risk

• Clear expectations of service levels• Complete visibility of payroll activity• Data to manage supplier relationship• Overcome language and cultural barriers

• Avoided penalties to incumbent suppliers through phasing

• Predictable costs• Consistent data to manage business• Time saved sourcing new suppliers • Solution to support long term growth

Benefits Value


Summary

• Control• Compliance• Cost Management


Multinational Customers


We are now processing payrolls in 14 countries with Ceridian and have 1 more country ready to go live. There are just 4 of us

involved in process. To save time and overcome the language barriers, we channel all communication through our Customer

Relationship Executive. Through bi-weekly calls and monthly service reports, we get complete visibility of how each country

is running operationally and financially. We receive GL and Gross to Net reports for each country which our CRE checks for

anomalies before sending them to us for final sign off.

Tekelec


We receive a regular invoicing report which shows us when every payroll related cost will hit out ledger enabling us to

understand and predict costs. We used to have regular calls with our Customer Relationship Manager to review the report

but now we have come to trust the numbers, we don’t need to so it’s also freed up valuable time.

Infoprint


We had experienced huge problems with our incumbent supplier… we were facing major legal liabilities and payroll

errors was impacting employee engagement. There were only limited service level agreements in place and 60% of

management time was being spent sorting out issues. We had lost control. With Ceridian, all our data is transmitted through

Ceridian’s secure infrastructure so at any one time we know where we are. Through the service reports we now have

complete visibility of the service inc. accuracy and security breaches putting us back in control.

Diversey

© ceridian corporation. all rights reserved. paying people abroad neil sutcliffe svp sales,...

Documents

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new employees

new systems

consistent payroll

management time

consolidating spinoff

consistency of systems

disparate systems