web 2.0 for business

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Slide of 62 Web 2.0 for business Or, how to win friends and influence people! 1 1 Thursday 4 March 2010

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Why and use cases of how large organisations are utilising web 2.0 technologies to connect to customers.

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Page 1: Web 2.0 for business

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Web 2.0 for business

Or, how to win friends and influence people!

11Thursday 4 March 2010

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Tom Raftery

•Lead analyst, energy and sustainability practice, RedMonk•GreenMonk.net•twitter.com/tomraftery•[email protected]•+34 677 695 468

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Who are you?

Photo http://www.flickr.com/photos/66164549@N00/2684465429/

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Social Media?

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Twitter for sales

http://www.nma.co.uk/news/sony-generates-over-£1m-in-sales-through-twitter/3010491.article

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Twitter for Outreach

http://www.dell.com/content/topics/global.aspx/community/dell_on_twitter

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Why not?

http://www.sustainabilityreport.heineken.com/energy/what_we_did.html

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Search Engines

Source: comScore qSearch, Expanded Search Query Report, November 2009

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YouTube

http://www.youtube.com/user/homedepot

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YouTube

http://www.youtube.com/user/blendtec

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YouTube

http://www.youtube.com/user/MyMolsonCanadian

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YouTube

http://www.youtube.com/user/HeinekenWalkInFridge

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Photo Sharing

http://www.flickr.com/photos/gmeurope/

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Photo Sharing

http://www.flickr.com/photos/innocentdrinks/3833428934/

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Photo Sharing

http://www.flickr.com/groups/79323077@N00/pool/

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FaceBook

http://www.facebook.com/cocacola#!/cocacola?v=wall&__a=4

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FaceBook

http://www.facebook.com/redbull

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FaceBook

http://www.facebook.com/redbull

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FaceBook

http://www.facebook.com/heineken

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FaceBook

http://www.facebook.com/pages/Cruzcampo/20212817519

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FaceBook

http://www.facebook.com/pages/Murphys-Irish-Stout/17531556437

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LinkedIn

http://www.linkedIn.com

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SlideShare

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http://www.slideshare.net/TomRaftery/presentations

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SlideShare

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SlideShare

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SlideShare Channels

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http://www.slideshare.net/RedMonk

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Social Bookmarking

http://www.diigo.com/user/tomraftery

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Social Bookmarking

http://delicious.com/adobe

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Second Life

http://www.ibm.com/3dworlds/businesscenter/us/en/

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Crowdsourcing

http://www.ideastorm.com/

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Crowdsourcing

http://mystarbucksidea.force.com/ideaHome

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Crowdsourcing

http://www.taxalmanac.org/index.php/Main_Page

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Crowdsourcing

http://www.nma.co.uk/news/cover-story-unilever-to-use-social-media-to-aid-product-development/3010319.article

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Wikis

http://en.wikipedia.org/wiki/Heineken_International

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Wikis

http://pbworks.com/

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Wikis

http://www.mindtouch.com/

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Wikis

http://www.socialtext.com/

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Social Media hubs

http://www.gmeurope.info/social_media_newsroom/

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Social Media Hub

http://www.whitehouse.gov/blog/09/05/01/WhiteHouse/

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Social Media Hub

http://socialmedia.defense.gov/index.php/2010/02/26/dod-official-policy-on-newsocial-media/

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Trends...

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Mobile apps

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Mobile apps

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Mobile apps

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Mobile apps

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location-based apps

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location-based apps

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location-based apps

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Augmented Reality

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Photo http://www.flickr.com/photos/fstorr/4029330570/

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Augmented Reality

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Photo http://www.flickr.com/photos/fstorr/4028582385/

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Augmented Reality

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Photo http://www.flickr.com/photos/turkletom/4325703868/

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Recruitment / Retention

From the WWI Museum Kansas City 

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Thanks!

62Thursday 4 March 2010