The purpose of this guide is to help you understand the

importance of holding interviews with candidates for the Global

Citizen program, to give you insight into the selection process, and

to help you get acquainted with the evaluation of candidates.

The interviews with candidates for exchange are usually their first

contact with AIESEC, and we have to ensure that we leave a great

impression. Therefore, the interview needs to be held in a

professional, yet friendly and approachable manner.

1. Introduction

2. Contents page

3. The purpose of the interview

4. Interview flow

5. Decision time

6. Follow up

7. Appendix Questions for selection

Why are interviews so important? Why do members of Human

Resources teams work so hard on developing the selection tool

and choosing just the right questions?

In AIESEC, we are always concerned with the WHY of things. The

WHY of holding interviews with candidates for exchange

programs the fact that It is in our best interest to choose the right

people for Global Citizen because they are going to be our

ambassadors. They represent themselves, but they also represent Bosnia and Herzegovina, and AIESEC in Bosnia and

Herzegovina. They are going abroad, where, in most cases, they

are other people's first contact with Bosnia and Herzegovina, and

we need to make sure that the candidate's views and values are

aligned with AIESEC's.

The interviews for selection of candidates are held by two people:

one an HR team member, and one a member of oGCDP team.

The interviews are held at the AIESEC office, on the fourth floor of

the School of Economics and Business Sarajevo. It is extremely

important for both interviewers to come to the office at least

fifteen minutes before the interview is scheduled!

The interview lasts up to 25 minutes, and it consists of the

following things:

Break the Ice: In this part, you are supposed to introduce

yourself to the candidate. Tell them your name and which

team in AIESEC you're from. Ask some ice-breaking

questions, ask them how they're feeling, how their day has

been, etc.

Global Citizen 101: Tell the candidate more about the

program they applied to what is actually Global Citizen,

types of internships, and about the fee.

Setting expectations: Help the candidate set expectations for

the program. Questions: All interview questions that we use for selection

are based on the Global Competency Model, and there are

questions that correspond to each of the five competencies.

Apart from those questions, there is also a block of general

questions that should be included in the interview. In the end,

we have six categories, and you should ask three questions

from each one.

The list of questions can be found in the appendix of the

guide.

CAT: The final part of the interview is the CAT test. While we

do an objective evaluation of the candidate, it is important

that we see their self-evaluation, which CAT test provides us

with.

It is important to note that you should ask at least two questions

in English if the candidate speaks English well, two is enough,

but if not, ask more to give them a chance for improvement.

For each of the categories, each interviewer grades the candidate

with grades from 1 (lowest) to 4 (highest). Then the interviewers

find the average of their grades for each of the categories. For

example, Interviewer 1 graded the candidate's Global Mindset

with the grade 2, and Interviewer 2 graded it with a 4. The

average grade for the candidate's Global Mindset is 3.

If the candidate scored less than 2.3 in three or more

competencies, they did not pass the interview. This applies for

both the physical interview and CAT test!

English is graded with grades from 1 (lowest) to 5 (highest).

If the candidate scores 3 or more, they passed. If they got grade 1

or 2, they didnt pass the interview.

After the interview is done, the feedback needs to be sent to Vice

Presidents and Team Leaders of HR and oGCDP teams. The

feedback includes:

name and surname of the applicant

dates when they are available to go on exchange

preferred countries for exchange

screenshot of CAT test

general comments on the candidate

oGCDP team needs to let the candidate know what the result of

the interview is no later than 48 hours after the interview.

GENERAL QUESTIONS

1. Tell us about yourself.

2. Why did you apply to be a part of this program? What is your

motivation?

3. Tell us three of your qualities and three of your flaws, and

how they could affect your internship experience.

4. What do you know about AIESEC?

5. Would you consider joining AIESEC when you come back

from your internship and why?

6. Which countries would you like to visit the most? Why?

7. What kind of qualities do you have that make you a suitable

candidate for an exchange program?

GLOBAL MINDSET

1. Are you judgmental? Are you willing to withhold or suspend

negative judgments about situations or people? Or do you

have a habit of jumping to conclusions?

2. Are you self-aware? How well do you know your strengths,

weaknesses and biases?

3. Can you tolerate ambiguity and complexity? How do you

react when you dont know exactly whats going on, or when

things dont go to plan?

4. Have you ever travelled abroad and what did you learn from

the experience? Have you worked in a team with

internationals and what was your biggest challenge and key

learning?

5. Imagine that you have to work in an international team,

where you dont know each other, and countries are

presented from 3 different continents. What kind of

problems or misunderstandings can come up? How do you

see the role in managing these situations?

ENTREPRENEURIAL OUTLOOK

1. Give an example of a long-term goal you reached and tell me

how you achieved it.

2. What is your definition of success? Follow-up: How are you

measuring up? How will you go about achieving that goal?

3. What is more important to you the result or the process?

Why?

4. Do you believe that success depends on ability or luck? Why?

5. Describe a situation where you have used limited resources

to achieve a goal successfully!

6. What do you prefer more regarding to solving a task: staying

along the beaten track or always checking whether there is

a new way?

SOCIAL RESPONSIBILITY

1. Think about a time when you have promised something to a

friend. How important is it for people to keep promises?

2. Describe a situation where you have made a mistake, how

did you report this to your peers and your superior?

3. Give an example of when you missed a deadline! What were

the circumstances and how did you tell others about it?

EMOTIONAL INTELLIGENCE

1. When you are upset, are you able to pinpoint exactly why you

are distressed?

2. Are you able to recognize when you need help, then ask for

help and support?

3. Can you focus your energy on work, yet balance this with fun

and rest?

4. Can you accept your own shortcomings, without feeling

ashamed, and remain excited about learning and growing?

5. Can you bear disappointment or frustration, without

succumbing to criticism of self or others?

6. Imagine that you are in late from one of your written exams

and you saw one of your friends sitting quite sad in the

corridor. What would you do?

PROACTIVE LEARNING

1. How and why did you decide to go to our internship? Do you

have a plan B in case you don't get selected?

2. What motivates you in developing yourself and others and

what experiences have you made in that area so far?

3. What kind of activities are you using besides your studies in

order to increase your knowledge?

4. What kind of feedback did you get the last time you were

involved in a project? How do you perceive receiving

feedbacks?