social (media) commerce

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INTERNET TRENDS SOCIAL MEDIA TECHNOLOGY

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Keynote during international LBU meeting @ Bakker Hillegom, May 30th 2012

TRANSCRIPT

Page 1: Social (Media) Commerce

INTERNET TRENDS

SOCIAL MEDIATECHNOLOGY

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#bakkerLBU

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You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content. If you become aware o f any such d is t r ibu t ion or commercial exploitation, you agree to notify us immediately.

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SOCIAL(MEDIA)TRENDS

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Web 1.0

Web 2.0

Web 3.0

The (E)volution of Internet

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SOCIALSEARCH

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TRA

NSP

AR

AN

CY

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TRANSPARANCY

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A social trend in which people use technologies to get the things they need from each o t h e r ; r a t h e r t h a n f r o m traditional institutions like corporations.Source: Groundswell by Forrester.com

Groundswell

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web 1.0web 2.0web 3.0web 4.0

Society 3.0Marco Derksen

ModelMarketing

CommunicatieCommunication

Dialogue Value Networks

Bedrijven

Klanten

1.0 2.0 3.0

Source: Society 3.0

M e d i a L a n d s c a p e

From valuechain to valuenetwork

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SHARING

- SHARING -

SOCIAL MEDIA

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SHARING

- SHARING -

SOCIAL MEDIA

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SHARING

- SHARING -

SOCIAL MEDIA

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- CONVERSATION -

SOCIAL MEDIA

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- CONVERSATION -

SOCIAL MEDIA

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COLLABORATIVEPRODUCTION

- COLLABORATIVE PRODUCTION -

Social Media

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POWER TO THE CROWD

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- COLLECTIVE (INTER)ACTION -

Social Media

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COLLECTIVE(INTER)ACTION

- COLLECTIVE (INTER)ACTION -

Social Media

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COLLABORATIVECONSUMPTION

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PEER-2-PEER

EVERYTHING!

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couchsurfinghotelhotels

hotelindustryhospitality

KHNpeer-2-peerpeer-to-peerconnectingworldwidesleepingsharing

bedcouch

businessmodelsbackpacker

businessleisure

PEER-2-PEER

EVERYTHING!

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social mediacars

carsharingconcepts

businessmodelearn

reviewcrowd

peer2peerpeer-2-peer

peer tot peerautomotiveautobranche

PEER-2-PEER

EVERYTHING!

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moneyloan

crowdfundingspending

ratesocial media

crowdtrust

peer2peerpeer-2-peer

peer tot peer

PEER-2-PEER

EVERYTHING!

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We become are Mobile!

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Project Google Glass

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Project Windows Glass

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SOCIAL COMMERCE

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COMMODITYMARKETS

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ADD VALUE

PRICE STRATEGY

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SOCIAL

TRANSACTIONAL

SOCIAL

TRANSACTIONAL

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time

T T Tinte

ract

ion

leve

lIt’s all about creating Social Touchpoints

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BAKKERGOES

SOCIAL

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Countries

Customers

Customer Interaction Organizing- versus Facilitating

Countries

Bakker Hillegom

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Bakker Social Media Objectives

‣ Increase frequency of contact and interaction with (potential) customers

‣ Claiming expertise about ‘gardening’

‣ Search Engine Optimization of all Bakker Hillegom domains (SEO)

‣ Convert to transactions (orders, newsletter subscriptions, Facebook

Likes, Followers)

‣ Monitor & Influence the online brand experience of Bakker Hillegom

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Selected Networks & Tools

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Our Content Strategy

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BUSINESS SOCIAL

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LOWER VOLUMEHIGHER CONVERSION

LONGTAIL KEYWORDS

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EncourageSharing!

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Customizable Sidebars...

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Customizable Sidebars...

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Producing Content Is Core Business

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‣ Trends & News

‣ Howto (manuals, video’s)

‣ FAQ’s (focus on longtail keywords, conversion generator!)

‣ Fun

‣ Live (local) Events (social buzz, livestream, foto’s etc..)

‣ Geek Stuff...

What people like to read about...

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‣ Live (local) Events (social buzz, livestream, foto’s etc..)

What people like to read about...

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BEAWARE.. .

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People rather communicatie with people than with organizations...

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There’s NO Social (Media) SHORTCUT!

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